Outreach Sales Execution Platform
OutreachExternal reviews
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Simplifies the SDR process tenfold
What do you like best about the product?
The automation of SDR process. You save so much time with Outreach which allows you to get more personalized on top of your automated sequences. It's the most complete tool in the market.
What do you dislike about the product?
There are certain features that are missing that would make the tool just a bit better. Also, the tool can be buggy sometimes and be down for a few hours but nothing too crazy.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of manual processes in prospecting. The SDR team saves so much time using Outreach. We are definitely more productive as a team. Performance has increased with the use of this software.
Love Outreach!
What do you like best about the product?
The UI is super intuitive, its easy to use. It allows you to keep things simple but gives you advanced options at the same time.
What do you dislike about the product?
The SF integration set up portion. We need to rely on our SF team to make triggers happen.
What problems is the product solving and how is that benefiting you?
Allows us to streamline communication at scale. Helps keep our teams organized and ensures we follow up with clients.
Key tool in the modern sales stack
What do you like best about the product?
Automation through Outreach makes my workflow much easier and easily integrates with my other tools.
What do you dislike about the product?
Chrome extension expands sometimes in every SFDC tab when I only want it to expand on the active tab. This makes my computer slow down and is annoying.
What problems is the product solving and how is that benefiting you?
Sequencing, reminders, follow-ups, templates
Solid platform to reach the masses with simplified steps and substantive metrics
What do you like best about the product?
- Simple steps to create a campaign
- Good metrics/stats for follow up
- Good metrics/stats for follow up
What do you dislike about the product?
I haven't identified any clear negatives at this time
What problems is the product solving and how is that benefiting you?
Reaching the masses in a simplified manner
Outreach For Outbound Sales
What do you like best about the product?
Outreach helps us with all of our Outbound efforts. The ability to customize touch points helps.
What do you dislike about the product?
There are a few minor things when it comes to adjustments that are missing. They seem like basic things. Also, the ability to download a sequence content would be great.
What problems is the product solving and how is that benefiting you?
We have been using Outreach for 4+ years now. It has helped us manage our Outbound efforts and write the playbooks for our sales reps to follow and have increased conversions by 15%.
Great analytics!
What do you like best about the product?
Outreach allows me to know what my reach is with different campaigns. I can do a/b testing and identify when emails are clicked into or ignored.
What do you dislike about the product?
The thing I dislike about Outreach is that it often disconnects from my email account, requiring me to re-sync the product.
What problems is the product solving and how is that benefiting you?
Outreach allows me to know what my reach is with different campaigns. I can do a/b testing and identify when emails are clicked into or ignored.
Great tool for sales prospecting
What do you like best about the product?
Outreach is simple to configure. I appreciate the ability for marketers to create templates while allowing BDR's and AE's the ability to customize and personalize. It makes the team very effecient.
What do you dislike about the product?
Like any email tool, it's only as good as the data behind it and content within it. That is a not Outreach's fault, but does make it easy for people to be lazy assuming the technology is a good replacement for actually doing the hard work of data hygiene and content develpment.
What problems is the product solving and how is that benefiting you?
We use Outreach to help facilitate top of funnel pipeline. It's a great tool to assist sellers with connecting with people and a great compliment to phone, social or other communication channels.
Outreach is great for firing off dials
What do you like best about the product?
I really like how simple it is to be able to start making dials and not have to go and search for a contact each time, it helps remove the search and peck process for finding your contacts.
What do you dislike about the product?
I wish that Outreach synced up with Cases within Salesforce. I work as a Customer Success Manager now and I cannot sync up dials to individual cases, which would be a great way to streamline even further.
What problems is the product solving and how is that benefiting you?
I was able to use Outreach quite a bit for making dials as an SDR, and it's ease of use allowed me to use it in another role for getting clients back onto their Implementation calls. It has helped me stay organized to not let calls fall through the cracks.
Outreach- Perfect sales tool for your team!
What do you like best about the product?
I love how it allows my team to organize their day, tracks workflows and outbound sales intel.
What do you dislike about the product?
There is nothing that I don't like; for new users, the learning curve can be a little tricky, but they can provide excellent documentation.
What problems is the product solving and how is that benefiting you?
We are solving the problem of tracking and organizing sales reps activities and target customer base. We have seen a 15% YOY since using this tool.
Recommendations to others considering the product:
It is important to take this tool seriously and take time each day to self-assess your progress and plan your day accordingly.
Great Tool for SDRs
What do you like best about the product?
From a managers review, I like the outreach extension the most as you can upload from SFDC, send updates from the ext, schedule meetings, and create call tasks.
From a SDRs review, its a time saver to set up campaigns and triggers to monitor your territory and send mass engagement emails.
From a SDRs review, its a time saver to set up campaigns and triggers to monitor your territory and send mass engagement emails.
What do you dislike about the product?
The lack of customer service. From a managers review the customer service is available via email which can take a few hours to get a response or to resolve but it means that some of my staff are down if outrach can not send or is stuck in idle mode which happens a lot with the SFDC integration
What problems is the product solving and how is that benefiting you?
One problem that outreach has been good with is the ability to schedule meetings and have access to someones calendar which is a big time saver for SDRs. Also, it has helped us send emails internationaly at a set time zone.
Recommendations to others considering the product:
Look at pricing and see if it makes sense. This is a tool that gives you lots of options and abilities for the right type of company that will rely on heavy email nurture.
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