Outreach Sales Execution Platform
OutreachExternal reviews
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Life saver tool
What do you like best about the product?
Outreach is so friendly to use. I like it gives the option to personalize or do automated messaging. Great to prospect.
What do you dislike about the product?
The integrations with ZoomInfo and Sales Nav require a lot of manual work.
What problems is the product solving and how is that benefiting you?
Prospecting and automation
Outreach is great in theory, but the organization of priority tasks is challenging.
What do you like best about the product?
I like that it helps my reps stay organized. However the interface can be hard to toggle. No back buttons etc.
What do you dislike about the product?
I don't love that it is hard to move from screen to screen, no back buttons, interface could be a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Tasks being prompted, emails serving up to send when, sequences I love etc.
Insightful prospecting tool
What do you like best about the product?
Ease of processing tasks and prospects to ensure that reps can produce a large volume of high quality messaging. On top of that you get reporting and insights into how effective that outreach is.
What do you dislike about the product?
There aren't any major downsides to the tool. There are a few user interface issues such as editing sequences. You could have a 15 step sequence. Want to move step 12 to step 2 and instead of click and drag, you have to "move up" 10 times.
What problems is the product solving and how is that benefiting you?
The problems we solve using Outreach are mostly related to scaling their outreach. Without this tool it would be much harder to organise similar tasks into bulk actions and detract from their ability to personalise and add relevance to their messaging.
Great outreach tool for managing prospects at volume!
What do you like best about the product?
The visibility across sequences split into categories such as opened, delivered, clicked etc. Across all stages
What do you dislike about the product?
Sometimes people have opened emails and not shown up in the opened filter
What problems is the product solving and how is that benefiting you?
Tracking prospects at volume. More meetings and visibility at scale. Ability to have multiple touch points with prospects easily
I love Outreach
What do you like best about the product?
The import and export features are sooo helpful, I use these weekly, and it save countless hours!
What do you dislike about the product?
Sometimes the connection with Salesforce gets a little jenky, but is generally great!
What problems is the product solving and how is that benefiting you?
Lots of outreach is happening! Makes it easy to automate sales outreach!
Recommendations to others considering the product:
We love it, you probably will too.
A leader in sales engagement for a reason
What do you like best about the product?
It's a very intuitive platform for the end user. Training and enablement for new users is very straightforward, and the training provided by Outreach University is also very comprehensive.
What do you dislike about the product?
The internal reporting functions (which have been greatly improved over the last year or so) could be a bit more comprehensive. Data flows very well to Salesforce though, making reporting from there very simple.
What problems is the product solving and how is that benefiting you?
Sales rep efficiency is probably at the top of the list. Our marketers can create sequences for our reps, and the integration between Outreach and SFDC gives the reps a very short (3-5 clicks) click path to get a person in Salesforce imported to Outreach and added to a sequence.
Recommendations to others considering the product:
The platform is very simple for the end user, but requires the same level of planning and preparation as any other SaaS tool, during implementation. Spend the time up front to fully map out each use case, reporting requirements, fields that you'll want to sync to your CRM (including the direction of the sync) and you'll save yourself a lot of headache in the future.
Essential tool for any outbound team.
What do you like best about the product?
The ability to create multiple sequences and analyze which emails are performing better. Ability to change the messaging quickly.
What do you dislike about the product?
Analytics can get messy if you create too many sequences. Hard to keep it clean for a larger team.
What problems is the product solving and how is that benefiting you?
Help organize reps priorities and have a high volume of dials/tasks, efficiency.
Recommendations to others considering the product:
Super important tool for anyone doing outbound prospecting. There are other similar solutions out there, but Outreach has excellent integration with sfdc, and its easy to create/duplicate new sequences.
Great sales enablement tool
What do you like best about the product?
I liked being able to create sequences with multiple touchpoints and types of touchpoints (e.g. email, LinkedIn, phone, etc.). I also liked being able to report on sequence performance against different metrics, such as open, click, and reply rate.
What do you dislike about the product?
While I was able to report on individual sequences, I found it difficult to understand how sequences performed as a whole, and to be able to compare sequences of similar types.
What problems is the product solving and how is that benefiting you?
Sequences provide optimized messaging for our Sales team for specific scenarios. This allows us to be more targeted in our outreach to prospects and customers. It also lets us test different types of messaging so that we can improve over time.
Recommendations to others considering the product:
Outreach is a great tool for enabling your Sales team with optimized sequences to communicate with prospects and customers.
AE Experience with Outreach
What do you like best about the product?
Outreach makes organizing my prospecting activities a breeze. Having Linkedin SalesNav integrated into the platform allows me to create tailored lists to research and then add into my funnel.
What do you dislike about the product?
Outreach allows users to send prospects/customers potential meeting times for them to select from. In my experience, if a user includes multiple poeple internally from their team, when the prospect/customer books the meeting, the the additional internal resources do not recieve the invite automatically.
What problems is the product solving and how is that benefiting you?
Outreach helps me keep track of my prospecting activities and holds me accountable to my KPIs. I can streamline calls, tasks, and LinkedIn actions within one place. Outreach also helps me curate custom prospecting lists.
Outreach is the dagger compared to Salesforce's bazooka.
What do you like best about the product?
I like the simple user interface and the automation tools that get the job done. It makes it easier for reps and managers to get in touch with their prospects. Many other CRMs have automation tools but often the bells and whistles make it less simple rather than more effective. Outreach is more intuitive.
I also like the Home dashboard which provides a handful of standard views for the reps to really understand where they are in their week and pipeline.
I also like the Home dashboard which provides a handful of standard views for the reps to really understand where they are in their week and pipeline.
What do you dislike about the product?
The export functions are not uniform, so exporting mailings will include different prospect/account data than an export of dials or tasks. This means a little vlookup work.
What problems is the product solving and how is that benefiting you?
Outreach is used by our reps to organize their pipelines and to automate most of their prospecting for new customers. It's also easy to organize future touches with ad hoc tasks.
Recommendations to others considering the product:
Really make the most of the Outreach provided guidance and resources. Knowing the ins and the outs of this CRM doesn't take long and knowing the little tricks will save you a lot of time later.
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