Outreach Sales Execution Platform
OutreachExternal reviews
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When it works it is awesome
What do you like best about the product?
The ability to create email templates, sequences, and snippets is awesome. Bulk composing is great also but it takes good alignment of your Salesforce fields which can be challenging at times (not sure if this is SF or Outreach issue). Automatic logging into Salesforce and being able to see opens is a big plus.
What do you dislike about the product?
It will randomly kick you out of Outreach and if you don't notice, it sucks when you send a bunch of emails and realized they weren't logged. Also, not sure if our phone vendor or Outreach's fault, but the integrated phone to call and log doesn't really work most of the time.
What problems is the product solving and how is that benefiting you?
Being able to bulk compose/email customers is huge. Keeping track of opens and clicks is also great. When it is stable, it really does increase efficiency. On a plus, I've noticed less issues with stability so I assume they are working on it.
Recommendations to others considering the product:
Make sure you have tight alignment w/ your internal revenue ops teams to ensure proper setup and regular maintenance
New to Outreach (former SalesLoft user)
What do you like best about the product?
From an end-user perspective, very easy to use, similar to other sales-engagement platforms.
What do you dislike about the product?
Admin experience is not particularly intuitive; making larger systems changes/data-refreshes somewhat difficult; no way to do mass-uploads.
What problems is the product solving and how is that benefiting you?
Helps with customer messaging at scale; SFDC integration is good; takes a lot of guesswork out of the sales process for our more transactional teams.
Intuitive tool to send mass emails
What do you like best about the product?
I found Outreach to be overall intuitive and easy to send mass emails in a sales/marketing campaign. I liked that I could check each email itself to make sure everything looked right before sending.
What do you dislike about the product?
I dislike that there is a limited number of licenses per company and so we continuously need to allocate them throughout the company.
What problems is the product solving and how is that benefiting you?
I was able to send semi-customized emails to a large group of prospects at once. This was a big time-saver!
Recommendations to others considering the product:
Better than competitiors
Outreach has been extremely helpful in allowing me to organize my pipeline efficiently.
What do you like best about the product?
Being able to prioritize prospects and schedule tasks. It's helped a ton with the organization.
What do you dislike about the product?
The occasional system issues that may put me behind my workflow at times.
What problems is the product solving and how is that benefiting you?
Organization and outreach in bulk
Recommendations to others considering the product:
Get it!
Super SDR using Outreach for 2 major SaaS companies in Raleigh, NC
What do you like best about the product?
The reminders and automatic updates for OOO emails and number updates.
What do you dislike about the product?
The prospect dashboards. Company insights are typically outdated or irrelevant information. In addition, the account notes should be first. Saves time.
What problems is the product solving and how is that benefiting you?
Keeping up with current metrics assigned by the management team. I'm also saving time by sorting out who is responsive and who isn't.
Recommendations to others considering the product:
N/A
Game Changer
What do you like best about the product?
Outreach allows you to be custom and tailored in your approach while still moving at scale. I can easily keep track of who I'm reaching out to and who I should reach out to next.
What do you dislike about the product?
There are only small functionalities I feel are missing. If there were more reporting options, like on phone number status (color dot system), I would be able to sort out all bad numbers without having to use a tagging system.
What problems is the product solving and how is that benefiting you?
The main problem it helps solve is finding the balance between customization and volume. Without Outreach, every email requires a manual touch but Outreach allows you to move more quickly.
I work in sales as and SDR so I use Outreach all day, every day
What do you like best about the product?
I like that the interface is intuitive and that it's easy to connect other systems with Outreach. There are also lots of shortcuts built into Outreach to drive efficiencies
What do you dislike about the product?
I don't like that my CRM (Salesforce) isn't more connected to Outreach. This may be just a problem with my org, but it takes too many steps to upload prospects into Outreach.
What problems is the product solving and how is that benefiting you?
In terms of problems solved, I'm able to achieve scale in reaching prospects. I'm also able to easily touch prospects in a variety of ways -- i.e. LinkedIn, email, call, etc. all from one platform.
Outreach for SDR's
What do you like best about the product?
Outreach does a very good job at organizing and coordinating prospecting efforts. There is a very easy to use interface, analytics on various actions, and Outreach continues to improve the platform since I've started using it 2 years ago!
What do you dislike about the product?
There could be some small improvements. I've noticed that there have been small dialogue prompts that disrupt my work flow and require an extra click to close out a popup window, but other than that, the workflow is great!
What problems is the product solving and how is that benefiting you?
I have noticed that I have been able to streamline my prospecting activities and free up my time for other responsibilities. There is no more manual tracking and second guessing.
Outreach.io for Sales Prospecting at Scale
What do you like best about the product?
Completing manual tasks like calls and LinkedIn Touches are extremely easy to take action on using the Outreach Everywhere plugin. I love that it links you to the SFDC account + LinkedIn page.
What do you dislike about the product?
Reporting in Outreach is not ideal. It's really hard to get all the information needed from Outreach reporting. SFDC data and Outreach data are usually inconsistent as well.
What problems is the product solving and how is that benefiting you?
Enable Sellers to outbound prospect at scale leveraging combo prospecting and leveraging best practices. Visibility into prospecting efforts for management and marketing as well.
SDR
What do you like best about the product?
Outreach allows me to keep track of my prospects, ensuring no one falls through the cracks. I can see my previous outreach and make sure I am leveraging emails, calls and linkedin. I can also keep track of how many prospects I am reaching out to along with the averages of emails and calls I am sending.
What do you dislike about the product?
The dialer can sometimes be a little wonky while making calls; however, after refreshing, it is usually good as new. This also is not a common occurrence.
What problems is the product solving and how is that benefiting you?
Outreach has a lot of tracking tools to ensure team members are reaching out to enough prospects, with multiple types of contact and no one slipping through the cracks. I have realized that I should be sequencing more prospectings and have gotten more meetings as a result
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