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Excellent tool for Monitoring
What do you like best about the product?
Sense and Engage module capability truley helps in proactive incident management and measuring digital experience
What do you dislike about the product?
Very few remote actions are actually helping, a lot can be improved on network,SCCM and software installation.
What problems is the product solving and how is that benefiting you?
Helps in identifying issues which most of the users are affected, Hardware,Netowrk performance
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True Live Experience Review as Service Provider
What do you like best about the product?
Being able to manage and resolve complicated issues in simple way. Easy to understand Root causes and easy to devlop and deploy solutions.
What do you dislike about the product?
Sometimes there is mismatch in data from other tools.
What problems is the product solving and how is that benefiting you?
Mainly what kind of tickets we facing from users and Memory/CPU usage, Performance issues being the common issue to resolve.
Nexthink Support is really great. If required all the internal teams get engaged to fix the issue.
What do you like best about the product?
Nexthink ACT is the best part where remote actions can be configured making life easier & increasing productivity
What do you dislike about the product?
For any specific feature update, an Idea needs to be raised & if more number of votes are there then only its taken into consideration.
What problems is the product solving and how is that benefiting you?
I am from implementation team
Great proactive tool which helps in enhancing performance
What do you like best about the product?
Nexthink takes IT support to the next level by providing proactive and also in-depth information of End-user machine performance, which provided valuable information to the support team.
What do you dislike about the product?
Portal login issues and slowness of the portal which creating dashboards.
What problems is the product solving and how is that benefiting you?
Proactive monitoring of business applications and system performance helps in enhancing business productivity.
Nexthink - Does the thinking
What do you like best about the product?
If you are after Proactive Incident management , great enterprise wide operational insights and finetuning the Roadmap for your end user devices, look no further. A Great tool and customer focus friendly people to support you along the journey.
What do you dislike about the product?
Nexthink ofer Auto heal best on your define condition and schedule, would have been awesome if it could selfheal as and when the issue happens.
The dashboard should be realtime instead of previous day.
The dashboard should be realtime instead of previous day.
What problems is the product solving and how is that benefiting you?
Our focus has been in proactive incident management and finding out underlying end user device related issues, so far this tool has given us plenty of insights, avoided incidents with autoheal nad expedited our patching and software deployment compliance rate.
Delivery Manager, managing and delivering Work place services to large customers
What do you like best about the product?
Proactive assistance in identifying issues and automated resolution.
What do you dislike about the product?
Dashboards to be improved with more customizable options
What problems is the product solving and how is that benefiting you?
Enhance End user experience by reducing device related issues
Perfect combination of a powerful product and good support
What do you like best about the product?
Very detailed view on the different elements that result in end user satisfaction - not only technically minded, but with a user's point of view.
What do you dislike about the product?
Missing set of pre-defined reports makes start slower than needed.
What problems is the product solving and how is that benefiting you?
Optimize the end user satisfaction and communication for 35k users mainly in Europe. Through the baselining process we identified 20 actions to improve the DEX.
Recommendations to others considering the product:
Use the possibility to compare the different (DEX) scores to the user base of Nexthink to identify areas for improvement. This is something you don't have in this clarity with other products.
Nexthink gave us the capabilities to get real time visibility and issues in our environment
What do you like best about the product?
The ease with which it help create investigations and also the self heal solution to mitigate the issues. The remote worker pack which was released helped to gauge the customer experience and user sentiments of employees working remotely during the covid period.
What do you dislike about the product?
Cannot think of a downside , but with the current scenario where employees are working from home, need to have mutual TLS authenticaiton implemented.
What problems is the product solving and how is that benefiting you?
Apart from the normal application and system crashes, the DEX device score helped in planning for the asset refresh of devices in the environment
Recommendations to others considering the product:
Highly recommend Nexthink if you want to improve your customer experience by proactively mitigating issues.
Good tool overall. Very professional support staff to work with.
What do you like best about the product?
The performance of the product and the services provided. You have very good staff working for my engagement like Vani Patel, Zubin. Very helpful and quite knowledgable.
What do you dislike about the product?
Roadmap should be more aggressive to bring in digital changes. Campaign features should improve further.
What problems is the product solving and how is that benefiting you?
Daily IT related, Deployment related issues. the Self heal features have helped a lot in incident reduction
Nexthink - A delightful tool for Customer Experience
What do you like best about the product?
Nexthik is a extremely helpful tool, I myself using this tool since 6 years almost. This tool has given my customer numerous benifits be it customer Experience, Cost benifits etc. Which makes this tool an amazing tool for your infra.
What do you dislike about the product?
Downside if I think of it, it would be - when we find some devices not reporting as per updated date, It is challenging to fix those devices as there is no way to fix those devices to get them registering to Nexthink again. This is the only dislike I can think of this tool
What problems is the product solving and how is that benefiting you?
We have been utilizing Nexthink for Numerous area :
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
1. Proactively fixing problems reported.
2. Cost benefits by software metering
3. Reducing Potential P1 & P2's
Recommendations to others considering the product:
This tool has so much potential. You can count on this tool to have a delightful user experience for your organization. All you need is some expert hands to play with this tool, and there you will see numerous Benefits coming to you :)
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