Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
383 reviews
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Comprehensive Monitoring, But Employee Experience Needs Improvement
What do you like best about the product?
Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur.
What do you dislike about the product?
This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option.
What problems is the product solving and how is that benefiting you?
Nexthink has been instrumental in providing thorough oversight of employees from a technology perspective, as well as in managing IT infrastructure in a highly comprehensive and sophisticated manner.
Exceptional End-User Insights and Growing AI Value
What do you like best about the product?
My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well.
What do you dislike about the product?
I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed.
What problems is the product solving and how is that benefiting you?
Nexthink allows my organization to get a view into our end users experience with technology, not just through the lens of performance of the technology but also (and I think just as importantly) through the lens of their sentiment about the technology provided to them. This allows us to understand pain points and sets us up to look for strategic opportunities to solve for end user experience, vs. being reactive to issues that arise in the environment.
Effortless Data Access for Quick Troubleshooting
What do you like best about the product?
easy to obtain data from a computer in order to troubleshoot it
What do you dislike about the product?
the language used for query is not easy and data retention with the client is too short
What problems is the product solving and how is that benefiting you?
help to prevent some major incident and troubleshoot easily computers
Real-Time Monitoring Transforms Issue Resolution, But Table Joining Needs Improvement
What do you like best about the product?
Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements.
What do you dislike about the product?
One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space.
What problems is the product solving and how is that benefiting you?
Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best).
Comprehensive Data Insights Empower My Endpoint Engineering
What do you like best about the product?
What I appreciate most is the capability to view and connect nearly all elements within the environment as data points. This feature supports me in virtually every part of my role as an Endpoint Engineer.
What do you dislike about the product?
The bucketizing of the data can be frustrating. Specifically, the granularity of most application data is 15min. This is a long time to correlate connectivity or application performance. Additionally, if you are not offloading the data the retention period/frame can be a bit to work around.
What problems is the product solving and how is that benefiting you?
We primarily leverage it for proactive License Reclamation and Automated Repair of identified issues.
Beyond these automations, Nexthink significantly empowers our Support Teams by providing instant access to historical issue data and enabling the rapid correlation of scope during widespread incidents.
The financial impact has been clear: this year, we achieved our Return on Investment (ROI) through substantial savings from both recovered employee hours and hard-cost license reclamation. This capability allows us to respond to issues faster and maintain a higher situational awareness, delivering both operational efficiency and a crucial cost benefit to the organization.
Beyond these automations, Nexthink significantly empowers our Support Teams by providing instant access to historical issue data and enabling the rapid correlation of scope during widespread incidents.
The financial impact has been clear: this year, we achieved our Return on Investment (ROI) through substantial savings from both recovered employee hours and hard-cost license reclamation. This capability allows us to respond to issues faster and maintain a higher situational awareness, delivering both operational efficiency and a crucial cost benefit to the organization.
Director, AI & Productivity
What do you like best about the product?
Insights on the digital experience of other companies that can be used as benchmarks
What do you dislike about the product?
The cost is high would be my only criticism, which is not really a criticism.
What problems is the product solving and how is that benefiting you?
Helping us control software licensing cost through automation.
Providing a communication platform (campaigns) to keep user informed about upgrades or incidents.
Giving us insight into the Digital Experience score for our organization compared to others and actions we can take to improve.
Providing a communication platform (campaigns) to keep user informed about upgrades or incidents.
Giving us insight into the Digital Experience score for our organization compared to others and actions we can take to improve.
Absolutely Love This SoftwaPowerful Platform for Proactive IT and Employee Experience Managementre!
What do you like best about the product?
I like how Nexthink provides deep, real-time visibility into the digital employee experience, helping IT move from reactive fixes to proactive improvements.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
What do you dislike about the product?
Sometimes Nexthink’s setup and data modeling can feel complex, especially when customizing dashboards or queries.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
What problems is the product solving and how is that benefiting you?
Nexthink helps identify and resolve device, application, and user experience issues proactively before they impact employees.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
Excellent monitoring tool
What do you like best about the product?
It's Dex reports, monitoring parameters, investigations, campaigns and remote actions.
What do you dislike about the product?
There are some disadvantages while filtering out devices from Investigation results.
What problems is the product solving and how is that benefiting you?
It helps monitor all the environment endpoints with their real time health standards.
Flexible and powerful DEX tool
What do you like best about the product?
- Generates a lot of data & insights into IT / workplace performance
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept
What do you dislike about the product?
- High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal.
What problems is the product solving and how is that benefiting you?
We want to identify measures to improve efficiency and measure their implementation. This can be in the area of returning unused licenses, improving the hardware lifecycle, or reducing ServiceDesk efforts.
Empowering our business to transform employee experience
What do you like best about the product?
Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey.
What do you dislike about the product?
We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap.
What problems is the product solving and how is that benefiting you?
At first, our focus is on the most common opportunities: optimizing application licenses, providing our global support teams with more data to improve first call resolution rates and reduce mean time to resolve, gathering employee sentiment, and gaining insights into hardware performance across different user personas to ensure technology is appropriately sized. We also aim to support other stakeholders throughout the enterprise by offering more data on how employees interact with, utilize, and experience their products. Looking further ahead, we plan to address longer-term challenges such as service or QoS alerting, as well as integrating with other systems like HRIS, enterprise architecture, and contract management to support a range of use cases.
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