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Nexthink Infinity Platform

NEXTHINK FRANCE | 1

Reviews from AWS Marketplace

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External reviews

245 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Shaik N.

Amazing! Very Helpful.

  • March 16, 2021
  • Review provided by G2

What do you like best about the product?
I am using Nexthink since past 3 months, it is a good tool to monitor the real time environment. It is very helpful for proactively identifying the issues in work environment and resolving them from backend without waiting, for the user to understand that there is issue and report it to helpdesk. There are many parameters that Nexthink monitors, which will help us to understand the environment clearly. We even have Engage Modules to send any communication to all the users, to send surveys etc., as a campaign. Overall, Nexthink is a great tool & I recommend it.
What do you dislike about the product?
I could not change the campaign fonts & designs.
What problems is the product solving and how is that benefiting you?
Workplace software, hardware & network issues. Issues can be found via Nexthink & can resolve them either via Nexthink or using some other way.
Recommendations to others considering the product:
Highly recommended! This tool is very useful.

    Anjan D.

Digital Employee Experience and Proactive Monitoring via Nexthink - Anjan Das

  • March 15, 2021
  • Review provided by G2

What do you like best about the product?
Digital Employee Experience and Proactive Monitoring via Nexthink is the best ever tool I have worked on in IT infra. It has full capability on enhancing & analyzing endpoints issue as real time point of view before user raise the ticket or impact is just started in PROD environment as proactive monitoring
What do you dislike about the product?
I will not say dislike rather would suggest Nexthink to enhance few things as per OEM changes , M365 and others.
What problems is the product solving and how is that benefiting you?
Using Nexthink we have observed huge application crash , high memory issue , malicious domain access and many more for our customer infra proactively along with analysis for the same.
Recommendations to others considering the product:
Digital Employee Experience and Proactive Monitoring via Nexthink is the best ever tool I have worked on in IT infra. It has full capability on enhancing & analyzing endpoints issue as real time point of view before user raise the ticket or impact is just started in PROD environment as proactive monitoring

    Jitendra K.

Nexthink is the best tool for real time monitoring

  • March 12, 2021
  • Review provided by G2

What do you like best about the product?
The best thing about Nexthink is the real-time data and analytical options to dive deeper into issues faced by the employees of an organization. Keeping it simple is their mantra. The components haven’t changed much except for the added features and functionality. The visualizations and drill down capabilities add the appeal of the solution. More power in the hands of the service desk and IT team. Also like the interactions with their team members who are available on short notice to help in any which way they can.
What do you dislike about the product?
The Finder component is a bit slow and some of the analytics doesn’t allow for quick resolution though the visibility it provides is unmatched. Some more flexibility in the dashboards would surely be added value.
What problems is the product solving and how is that benefiting you?
The insights helped us solve issues with computers that have bad performance and indicating precisely where it occurred. It also helped understand more about application performance and security lapses on the end points. Along with Act and Engage, the solution overall provides a great way to resolve many operational issues with a click of a button and also get instant feedback on the resolved issue which makes far more powerful.

    Aviation & Aerospace

Nexthink Experience

  • March 12, 2021
  • Review provided by G2

What do you like best about the product?
Remote action, Investigations, Live data
What do you dislike about the product?
Device performance details related the CPU usage, CPU usage details broadcasting, Multiple Engines concept
What problems is the product solving and how is that benefiting you?
Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation.

Benefits :

Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration

Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash

    Pharmaceuticals

Amazing experience using Nexthink

  • March 11, 2021
  • Review verified by G2

What do you like best about the product?
Nexthink in very powerful tool where we can see each and every actions that happens on the End User device which gives us great opportunity to identify the RCA. The Engage module which is very interactive in terms of communication with the users.
What do you dislike about the product?
As it is a monitoring tool nothing much to mention as the tool is still upgrading with all the latest features.
What problems is the product solving and how is that benefiting you?
Most effectively we are able to look at the application performance issues , Disk space issues and Blue screen of death issues are identified and fixed which has good improvement for End User experience.

    Susmitha N.

Good & efficient tool. It can be more powerful with more accurate data fetch.

  • March 11, 2021
  • Review verified by G2

What do you like best about the product?
ACT module is very helpful. It helped me to troubleshoot many issues on VIP machines.
What do you dislike about the product?
Few parameters information is not reliable. Like SMART index, packages version, Binary version. BSOD information also was not fetched properly. for example error label will show root cause of BSOD is driver failure. But it won't show which driver was failed.

Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
What problems is the product solving and how is that benefiting you?
Cache files cleanup, automatic password reset notification, log files(event logs,network logs) fetch for troubleshooting, SCCM agent troubleshooting..etc.

Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.

    B.Pavan Uday K.

there are few things that has to be inproved

  • March 11, 2021
  • Review verified by G2

What do you like best about the product?
Remote actions and campaigns on devices.
What do you dislike about the product?
Date whcih is extracted is not in good shape and dashboards are not having much options and graphics
What problems is the product solving and how is that benefiting you?
PC Performance issues

    Amarpreet S.

Reliable and Trusted Monitoring solution in Digital Workplace ERA

  • March 09, 2021
  • Review verified by G2

What do you like best about the product?
Nexthink has helped us organizing the EUC monitoring part which was earlier limited to infrastructure only. Campaigns is the best way to reach out to end users for feedback gathering, i guess its significantly increased by 40-50%.The automated remediation capabilities are changing the dynamic with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improved Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high priority incidents. SAAS solution is acting like plug n play for many of our customers.
What do you dislike about the product?
Although this solution is fit for purpose however when it comes to data extract from Finder, its complicated as export to csv is limited to some certain conditions only. It lacks export to pdf functionality. Another example of vulnerability management in on-premise solution hosted on Azure where as soon as OS is installed, Azure monitor will start reporting missing updates. This can only be resolved after new upgrades are released instead such minor upgrades should be fixed from Azure portal directly(i assume it is not possible due to Application layer is part of OS and that is managed by Nexthink directly). This has led many customers to question on security part.
What problems is the product solving and how is that benefiting you?
Reactive and Proactive problem management. Hardware and software asset management. Integrations with API for data mining. Customer feedbacks. Many more.
Recommendations to others considering the product:
Indeed a recommended solution for every organization to improve customer experience.

    Narendra G.

Its very good monitoring tool in real time on workplace.

  • March 08, 2021
  • Review verified by G2

What do you like best about the product?
which helps us to identify the issue and act on it immediately. Also can keep track the trend and also good we can apply few fixes remotely.
What do you dislike about the product?
Bit more in networking monitoring and few more automation in changing the licenses automatically from Old devices to new devices.
What problems is the product solving and how is that benefiting you?
As of now the problems related to device performance and its applications.
Recommendations to others considering the product:
I would recommend NEXTHINK definitely to others to implement and integrate in their respective workplace to go smoothly and monitor the environment real-time

    Jerry L.

Nexthink is an amazing tool.

  • January 13, 2021
  • Review verified by G2

What do you like best about the product?
Real-time issue analysis, user interaction
What do you dislike about the product?
Would like integration with Landesk/SCCM
What problems is the product solving and how is that benefiting you?
We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage.

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