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No major issues found so far. Pretty simple to install & configure
What do you like best about the product?
Simple installation & integrate with SNow
What do you dislike about the product?
Flexible to configure customer's existing CMDB & Asset configurations
What problems is the product solving and how is that benefiting you?
Desk agents can able to view Users workstation details which helps them proactively address their issues
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Nexthink makes support easier
What do you like best about the product?
Nexthink takes IT support to the next level by providing an in-depth look at a system, providing valuable information to support analysts
What do you dislike about the product?
Accessing the portal can be slow and unfriendly interface
What problems is the product solving and how is that benefiting you?
Diagnosing IT problems quickly and being proactive in support. Using Nexthink we have been able to increase our first call resolution by providing faster, more accurate support
Proactive Incident Resolution
What do you like best about the product?
Easy to integrate and great visualization
What do you dislike about the product?
incident connector cannot pull up Mac os systems
What problems is the product solving and how is that benefiting you?
proactive issue detection and resolution which reduces the calls to SD by 30 %
All you want to see and more
What do you like best about the product?
The amount and detail of information that can be gathered and validated through NexThink
What do you dislike about the product?
The NexThink client does not support linux environments, only windows can be monitored
What problems is the product solving and how is that benefiting you?
Faster incident resolution through increased insights and event alerting
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