Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
370 reviews
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A Valuable Component for Modern Endpoint Management
What do you like best about the product?
Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
What do you dislike about the product?
What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution.
What problems is the product solving and how is that benefiting you?
1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
The tool brings a lot of value to the our cmpany, give us all the visibility and capabilities needed
What do you like best about the product?
All the visibility that the provides to AB-inbev, but I like all the capabilities.
What do you dislike about the product?
Hard to integrate with Active Directory. All the scripts made by our company must be signed by our internal CA ( I understand that is basically a ABI internal issue)
What problems is the product solving and how is that benefiting you?
Visibility
Application Crashes
Avoid Some tickets.
Application Crashes
Avoid Some tickets.
Recommendations to others considering the product:
Amazing tool to help your company to improve end user experience, can also bring a lot of insigths to help our company on money savings.
TENEDIS EUEM Nexthinker
What do you like best about the product?
Real time, Efficiency, Flexibility, Robust, reliable
What do you dislike about the product?
You must create "Metrics" in Finder for any KPI and then switch to Portal.
What problems is the product solving and how is that benefiting you?
Problems to become proactive, and problem to ensure the conformity rules
Recommendations to others considering the product:
The IT Tool to have to face todays EUEM challenges: Homework, compliancy, performance
NEXTHINK - HL
What do you like best about the product?
Quality Score and Experience Level Agrement
What do you dislike about the product?
Complexity / To much possibility (Security, Asset/ Support /Quality ... )
What problems is the product solving and how is that benefiting you?
best support with more usefull infirmations
Simplifies users and administration work at all times
What do you like best about the product?
Nexthink act is very helpful and saves time in solving problems automatically without interruption
What do you dislike about the product?
Nexthink installation on premise and configuration
What problems is the product solving and how is that benefiting you?
Network problems,
Application problems and web problems
Application problems and web problems
Nexthink Review
What do you like best about the product?
The ability to proactively check the health and status of end-users device. Very useful to transform a Service Desk team from reactive to proactive mode, even before an incident would be raised by a user. Also the Digital Experience Monitoring along with the Security scoring are very useful
What do you dislike about the product?
Nothing that I really think of. Due to the large span of features available with the tool, the learning curve shall not be understimate
What problems is the product solving and how is that benefiting you?
Nexthink has helped our IT organization overcome hurdles with outdated software, missing updates, patches management and deployment of new software. We used Nexthink to locate which devices are using old version of Office and using Windows version 7, 8 and 8.1. This has helped us in the process of upgrading all of our devices to the newest Office and Windows 10.
Complete workspace monitoring and end user experience management
What do you like best about the product?
Quicker root cause analysis, ServiceNow interconnexion, consolidated view of hardware / software usage.
What do you dislike about the product?
Nexthink could go further on IA and automatic proactive workflow execution for probable incidents.
What problems is the product solving and how is that benefiting you?
Easier management of IT services, based on the user needs to satisfy the user's experience. Less IT support requiered.
Galec workstation expert
What do you like best about the product?
Capabilities to use real-time metrics and get them into dashboards.but also the capabilities to collect on-demand data and remediate using Nexthink Act remote actions. Using Nexthink Engage, getting feedback from users will be useful as well.
What do you dislike about the product?
So far, nothink I dislike in Nexthink since very useful to my day-to-day job
What problems is the product solving and how is that benefiting you?
Collects real-time metrics from workstations and visually feeds them back into a dashboard for visibility. Nexthink allowed us to better understand the user experience, to detect various failures on both hardware and software, and also to improve the monitoring of the replacement of a tool or operating system. Taking advantage of the real-time analytical functions we can also identify threats, risks and suspicious behavior on the workstations.
Windows hardware and security compliances
What do you like best about the product?
See the most greety process on all devices , see worth user UX very quickly and engage module that can monitor user feeling.
What do you dislike about the product?
Portal interface and widget limitation .
What problems is the product solving and how is that benefiting you?
Net: DNS&LDAP issues / Bad DFS&SMB redirection
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Recommendations to others considering the product:
With this product you will be able to replace many others, but you have to think of Nexthink as a whole, so taking advice is not superfluous.
How Nexthink has become a main part of our IT backbone.
What do you like best about the product?
Nexthink is a truly robust and highly versatile tool. It is now being used by various departments such as support, integration, SOC, and project managers. Nexthink has allowed us to significantly reduce the number of tickets by automating repetitive actions. With Flow, one of the latest features, an orchestrator, we can take proactive measures by directly creating tickets in ServiceNow when an alert is detected. Additionally, numerous APIs and webhooks are available, making it easy to integrate Nexthink with other components of the IT infrastructure.
What do you dislike about the product?
As the product continually evolves, improving and fixing its flaws, it becomes increasingly challenging to find any.
What problems is the product solving and how is that benefiting you?
Nexthink has allowed us to significantly reduce the number of tickets for repetitive tasks by automating checks and verifications.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
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