Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
399 reviews
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Nexthink an Excellent multi discipline tool for End User Experience Monitoring.
What do you like best about the product?
Remote Action and Library Packs are very helpful tools in hand .
What do you dislike about the product?
Engage module need some improvements and Scores.
What problems is the product solving and how is that benefiting you?
Auto remediation, Device Inventory, Root Cause analysis.
Recommendations to others considering the product:
very helpful in Digital transformation
Indispensable tool to get us out of the fog
What do you like best about the product?
Ease of use and quick access to useful data.
What do you dislike about the product?
Libraries are a great help, but are not sufficiently structured. It is difficult to track them properly.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
What problems is the product solving and how is that benefiting you?
essentially to address operational issues in a reactive manner
From support management to experience management
What do you like best about the product?
The amount of data available when deployed in your environment. Once installed, you will find the metrics that fit your needs, whatever your need is.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
What do you dislike about the product?
Complexity with some features implementation that might require the help of experts.
What problems is the product solving and how is that benefiting you?
First and the most important, performance issues are easy to identify and to fix.
Recommendations to others considering the product:
Nexthink is capable to answer many of your needs. Mostly the ones you haven0t identified yet.
Very intuitive to use in establishing digital adoption for the LMS system at Edwards Lifesciences
What do you like best about the product?
Data analytics that AppLearn provides helps us monitor how many users have logged into the system and how long users spend time on page in the system. The split screens are useful in housing our Quick Reference Guides to help with our LMS admins in performing certain tasks. Smart page are useful in bringing awareness to all users on new features that were added into the LMS system.
What do you dislike about the product?
A suggestion for AppLearn to help with end user is the ability to search on how to do something by the end user typing a question and displaying a list of split screens or trials that are clickable in which will take them directly anywhere in the system.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
What problems is the product solving and how is that benefiting you?
LMS admins are dependent in using the split screen to help perform their daily task. They can now troubleshoot issues to end users quickly and have more time on working on other tasks.
great reporting and excellent customer support!
What do you like best about the product?
helps our users get help when they need it instead of having to leave what they are working on
What do you dislike about the product?
organization of files in the content cloud
What problems is the product solving and how is that benefiting you?
process / instructions
Applearn customer service is awesome.
What do you like best about the product?
The new way to present the analytics of the tool represents a step up
What do you dislike about the product?
We would like to have more guidance on how other clients are doing in order to engage their employees with the usage of the tool, with the help of applearn.
What problems is the product solving and how is that benefiting you?
Currently, we use applearn to help our employees with simple day to day process
Recommendations to others considering the product:
Make sure to develop training materials and to map the right roles to the applearn solution
Amazing !
What do you like best about the product?
Amazing functionality and brill team from a support perspective
What do you dislike about the product?
Nothing but I would really like to work with Applearn going forward
What problems is the product solving and how is that benefiting you?
We are solving a e-procurement implementation at a global A&D client moving to online learning. We have realized much better learning experiences at home and own pace
Integrated Tier 0 support
What do you like best about the product?
Provide self help materials in context including usefull data to drive adoption.
What do you dislike about the product?
I would like more intelligence in process.
What problems is the product solving and how is that benefiting you?
Self help and use of data to drive adoption.
Rapid, effective and creative solutions, provided by experts who are passionate in their field
What do you like best about the product?
Above all, the focus on client relationship is paramount and seems embedded into the culture within the Applearn team, this is complimented by their relentless approach to delivery.
The experience of the broader systems used within organisations helps them to define and develop suitable solutions and add value to problem solving.
The experience of the broader systems used within organisations helps them to define and develop suitable solutions and add value to problem solving.
What do you dislike about the product?
Limited dislikes as it's mostly a positive experience. Any challenge faced with the plugin is quickly rectified or a solution found.
What problems is the product solving and how is that benefiting you?
Developing just in time delivery of system guidance and support to ensure employees and managers have the information at their fingertips when they need it most.
Tracking our usage and understanding the global variances in employee and manager experiences and using advanced analytics to identify root cause.
Tracking our usage and understanding the global variances in employee and manager experiences and using advanced analytics to identify root cause.
A simple tool to help your organization
What do you like best about the product?
Ease of use, for both Admins and end-user. And powerful analytics tool.
What do you dislike about the product?
Some bulk management in the admin side would be an improvement.
What problems is the product solving and how is that benefiting you?
Help end-users with different tasks in our Cornerstone system. Especially helpful with more complex tasks, like performance review.
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