Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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easy to work with
What do you like best about the product?
ability to look tm matches in another screen
What do you dislike about the product?
if i press save, the whole page gets saved, i dont like that and it would be easier to choose 'save segment' or 'save page'.
What problems is the product solving and how is that benefiting you?
translating my projects. amazing.
Efficient and user-friendly, with room for QA and QOL improvements
What do you like best about the product?
Smartling makes project handling straightforward. Accepting or rejecting jobs is quick and simple, and I like that clients can easily access tasks and respond to queries directly in the platform. Another useful feature is having the final file preview available by default for most tasks, which helps ensure quality and context.
What do you dislike about the product?
The auto QA settings can sometimes feel overly strict, and adjusting them usually requires contacting a PM. I’d also appreciate more robust filtering and sorting options for strings AND segments within tasks, which would make large projects easier to manage.
What problems is the product solving and how is that benefiting you?
As I am a translator, Smartling makes my day-to-day work more practical because I don't need to handle countless email threads related to my jobs. I access the tool, accept the tasks I want and get to work right away. Invoicing is automated and done within Smartling as well, so that's another admin task I do not have to worry about.
Good and easy to use system
What do you like best about the product?
System usually runs smoothly without outages. Shortcuts work well with option to change them to personal preference. Good interface, easy to navigate and find the information needed.
Good support from PMs on some clients.
Good support from PMs on some clients.
What do you dislike about the product?
MT and AI suggestions often require a lot of rework. For example even for longstanding clients the formal vs informal address is wrong in every string.
Reliance on PMs for their specific clients means questions sometimes don't get answered for a day because of time zone differences. It would be helpful to get a quick answer from a different PM sometimes where that's possible.
Reliance on PMs for their specific clients means questions sometimes don't get answered for a day because of time zone differences. It would be helpful to get a quick answer from a different PM sometimes where that's possible.
What problems is the product solving and how is that benefiting you?
Smartling helps with the translation process.
A truly incredible platform
What do you like best about the product?
This platform is really intuitive and easy to use, with multiple features that make work much easier. Another important factor to consider is customer support, which is truly top-notch. On the other hand, I use it frequently and continually discover improvements; it is very innovative.
What do you dislike about the product?
The platform could probably be improved further, but I think it's so complete with all the features it already has that I can't think of how. I really like it.
What problems is the product solving and how is that benefiting you?
Smartling delivers consistent, high-quality results thanks to TM, visual context, style guides, and direct communication between clients and linguists via the platform. It's not easy to combine so many high-quality tools.
Strong automation and in-context editing tools
What do you like best about the product?
The in-context view is one of the strongest features — seeing where the text will appear helps avoid mistakes with tone, spacing, or formatting. Glossaries and translation memory are well integrated, making it easier to stay consistent with terminology and client preferences. Built-in QA checks (like placeholder validation and tag consistency) reduce errors and speed up delivery. The cloud-based system means no need to install software and projects are always up to date.
What do you dislike about the product?
Performance issues sometimes appear with larger projects, making navigation and search slower. As a translator, I also have limited control over some settings like translation memory management, which can be frustrating.
What problems is the product solving and how is that benefiting you?
By providing in-context previews, it removes the guesswork of where and how text will appear, reducing errors and client revisions. Its integrated glossaries and translation memory keep terminology consistent across projects, saving time and ensuring smoother collaboration. Automated QA checks handle technical details like tags and placeholders, allowing translators to focus on style and accuracy.
I couldn’t be happier with Smartling
What do you like best about the product?
I couldn’t be happier with the team and the software. The project managers always answer my questions swiftly. They’re patient and will make sure everything is solved and understood. I’m very happy with their CAT tool. Very intuitive, it doesn’t crash nor lag. I always get work done with no complications. They have a notification system that is very helpful to be aware of new assignments even when not logged in.
As I spend more time in this collaboration I am hoping to get more and more work with them because I haven’t come across with such a good team.
As I spend more time in this collaboration I am hoping to get more and more work with them because I haven’t come across with such a good team.
What do you dislike about the product?
Honestly, not a single problem so far. I’m very happy.
What problems is the product solving and how is that benefiting you?
Some of the latest notifications have gone to my spam folder or disappeared. However, I have communicated this to the team and are working on it.
User-Friendly Platform for Translators
What do you like best about the product?
Smartling provides an easy-to-use platform for translators. Their workflow is streamlined and smooth. The user interface is simple and convenient.
What do you dislike about the product?
The reliability of the MT output varies. Occasionally the jobs are assigned with a tight deadline, without prior notice.
What problems is the product solving and how is that benefiting you?
Smartling provides a user-friendly platform for my localization work.
4Localize's review
What do you like best about the product?
I like that it is always up-to-date, organized, easy to use & Smart
What do you dislike about the product?
I dislike when having shared jobs with others & I have to race to accept the job first.
What problems is the product solving and how is that benefiting you?
Manual and slow translation processes
Inconsistent brand voice across languages
Lack of context for translators
Difficulty scaling to multiple markets
Errors in machine translation
Delays in updating translated content
Inconsistent brand voice across languages
Lack of context for translators
Difficulty scaling to multiple markets
Errors in machine translation
Delays in updating translated content
Stable platform with responsive PMs
What do you like best about the product?
I have been collaborating with Smartling for several years. What I appreciate most is the stability and reliability of the platform, which provides a clear and organized interface for managing translation work. Equally important is the support from the project managers, who are consistently responsive, attentive, and ready to assist whenever needed. This combination of a solid platform and professional, approachable PMs makes collaborating with Smartling a smooth and dependable experience.
What do you dislike about the product?
One aspect that could be improved is the platform’s speed when handling very large projects, as it can occasionally feel slow. Overall, the interface is clear and functional, but optimizing performance for bigger workloads would enhance the user experience.
What problems is the product solving and how is that benefiting you?
Smartling helps centralize translation projects in one platform, making it easier to track ongoing work. It provides a clear overview of assignments, deadlines, and progress, which helps me plan my work more effectively. The platform also facilitates communication with project managers, ensuring that any questions or issues are addressed promptly. Overall, it allows me to collaborate efficiently and stay organized across different projects.
Smooth and uncomplicated workflow; proactive and responsive people
What do you like best about the product?
Their workflow is smooth and uncomplicated, and their people are proactive and responsive. I like that we can send our queries and see those of other linguists' as well as clients' answers for them.
What do you dislike about the product?
Sometimes during work I get confused about repetitions, fuzzies, and 100% match. Also, I get confused when I save the page I'm working on and the segments are refreshed.
What problems is the product solving and how is that benefiting you?
The workflow is uncomplicated. It also improves my productivity.
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