Smartling LanguageAI Platform

What do you like best about the product?

Easy to navigate and understand functions within the program. Usuful in compiling massive translation assets and efficiently tackle your tasts with specific vocabulary assistant and error handling.

What do you dislike about the product?

Gramatical order of certain languages such as Japanese is differenet from that of English. This makes the line-by-line translation ineffective along with the error percentage as well as future suggestion of the similar sentence for reference.

What problems is the product solving and how is that benefiting you?

Helping all translators to use one platform in following translation guidance and specific vocabulray list without referencing other documents or apps which is a benefit in great time saving overall.

What do you like best about the product?

I use Smartling as our main platform for translations, and I really enjoy the automation it provides to reduce the time for translation delivery. The all-in-one platform is easily managed, which is a big plus for our company. I also appreciate the progressing quality of the translations. It's fantastic that Smartling enables us to translate marketing assets into 49 global languages, significantly saving us time in the translation turnaround process. Another thing I really like is the support system – our Customer Success manager is always around to help answer any questions, and the support team is amazing. Additionally, the setup process was overall very quick and easy, despite the size of our company.

What do you dislike about the product?

The current formats that we can upload to translate are a bit limited. We need to separate our brands by tone of voice, specific terminology, etc., to make translations clearer, requiring quite some background work to set up before it'll work flawlessly in Smartling.

What problems is the product solving and how is that benefiting you?

We use Smartling to translate marketing assets into 49 global languages. It saves significant time with machine translation, automates local review processes, and lets teams amend translations on original assets with minimal manual effort.

What do you like best about the product?

I like the integrations Smartling has with GitHub and the flows they integrate into our processes. It's the best part because it allows us to seamlessly integrate our software flows with Smartling, saving time that would otherwise be spent on custom software and manual jobs. A GitHub pull request is automatically created, and the Smartling API supports that process.

What do you dislike about the product?

The dashboard and the smartling jobs and configurations can get a little bit tedious and could be simplified. The documentation can be a little bit better.

What problems is the product solving and how is that benefiting you?

Smartling makes translations easy. User-facing text in our apps is seamlessly translated and integrated into workflows. With the GitHub integration, it automates tasks that would otherwise require manual input, saving time and effort.

What do you like best about the product?

I really like that Smartling allows translators to see exactly how their strings look, which eliminates blind translating.

What do you dislike about the product?

The initial setup and configuration of advanced workflows can be overwhelming. I found it quite difficult.

What problems is the product solving and how is that benefiting you?

I use Smartling for translating and it lets translators see exactly how their strings look, which eliminates blind translating.

What do you like best about the product?

I really value Smartling for its translation quality and GDN capabilities, which we used for our primary informational and sales websites. I appreciate how it allows for near-real-time translations of English source content into more than 15 languages without the need for coding additional pages. Smartling's framework and UI are very well developed, which makes it a premium product. The support team is very attentive and helpful at all times, and the client service teams are excellent. The drag-and-drop interface for documents is also very convenient.

What do you dislike about the product?

We did struggle a bit with form fields and random data being consumed by Smartling; and nailing down the specific rules for each page code / use-case was difficult, but we figured out everything eventually. Also the overall cost is premium-tier, and overages can add up, so be sure to align your project and budget with their team to avoid surprises.

What problems is the product solving and how is that benefiting you?

Smartling enables near-real-time translation into 15+ languages without coding extra pages, enhancing our primary informational and sales websites.

What do you like best about the product?

I like the ability to choose the level of human involvement in Smartling. I find Smartling's transcreation service a valuable offering because it gives us access to native speakers who are thoughtful about how to convey the meaning of the text without getting stuck on a literal translation that might not be appropriate.

What do you dislike about the product?

The dashboard interface could be more aesthetically pleasing. It sometimes requires more clicks than we'd think necessary to drill down to the info we want. The setup isn't 100% intuitive. More importantly, the process of creating a library of strings from previously translated materials was opaque and cumbersome.

What problems is the product solving and how is that benefiting you?

Smartling provides fast, reliable localization in multiple languages, crucial for our marketing materials. It offers valuable transcreation services with native speakers, ensuring textual meaning is conveyed thoughtfully.

What do you like best about the product?

platform is fairly easy to use, but that's about it. I've not had a great experience overall.

What do you dislike about the product?

The customer service has not been to the standard we were hoping for. We've had to spend a lot of time arguing with our reps to get what we need or what was promised. When we moved from basic to enterprise we were also not informed about 10% project management fees.

Translations are not always accurate - many times things are wrong. Once a project was translated into the wrong language and not what we requested. Many other times we're needing to have internal reviewers make a lot of edits that their human reviewers missed.

UX is not the most modern looking and is not entirely user friendly. Difficult to manage projects that are uploaded but not submitted, and hard to check/assess if all lines have been picked up by their AI when dealing with larger files.

What problems is the product solving and how is that benefiting you?

It's helpful to be able to manage multiple languages in one upload and to have the approved library to auto translate, but overall it's caused more problems than it's solved with the errors in translation that need to be reviewed and fixed by our team.

What do you like best about the product?

First of all, the dashboard is easy to understand for the translator, it is intuitive. Also the visual context tab is very helpful, especially for localization of our product where desktop and mobile versions are involved. Automation with Braze for emails is also helpful, it allows to translate all the workload on one platform, and not to open many links as we did before.

What do you dislike about the product?

Although I have access as account owner, I mostly use Smartling as a translator, not a project manager. So as a translator I don't see any downsides. I can only assume that as account owner I need a special training because the platform offers great many functions

What problems is the product solving and how is that benefiting you?

I work on the project as a subcontractor through a third-party translation company. For me personally Smartling allows to see my statistics (wordcount), the invoicing is automated. Also the context tabs saves a lot of time and effort and allows to prevent many rounds by QA of the product. In comparison to other, mostly proprietary, translation and localization platforms the visual context is mega feature. I cannot provide specific numbers because as a subcontractor I do not see them.

What do you like best about the product?

Nice UI, good API support. Stable platform

What do you dislike about the product?

Support can be faster. More AI features please

What problems is the product solving and how is that benefiting you?

Localization of strings

What do you like best about the product?

I like Smartling for the quick turnaround time on translations, allowing me to get human translation results in no time. This speed helps me perform PR reviews and merge quickly. I also found the initial setup easy thanks to a recorded demo that was easy to follow. I think it's a great product.

What do you dislike about the product?

Sometime we get some mishaps in translations. Very rarely.

What problems is the product solving and how is that benefiting you?

Smartling provides human translation in no time, helping us perform PR reviews and merge quickly.