What do you like best about the product?

I appreciate Smartling's intuitive interface, making it easy for our team to navigate and manage our localization projects. The highly customizable dashboard allows us to tailor our workspace to our specific needs, ensuring efficient workflow. Additionally, Smartling's robust reporting tools provide great and easy to collect insights into project progress and performance. The comprehensive onboarding materials in the Help Center, combined with the exceptional support from our Customer Success Manager, have been instrumental in our successful adoption of the platform.

What do you dislike about the product?

While Smartling's roles and permissions system is generally effective, we'd appreciate more flexibility, particularly in the dual role option, to streamline the process of switching roles for users.

What problems is the product solving and how is that benefiting you?

Smartling is helping us streamline our localization process by providing a robust TMS and AI toolkit. This solution enables us to efficiently handle translations across multiple languages while meeting the growing demand for high-quality content, supporting our new supply strategy.