Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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User-friendly platform, professional team
What do you like best about the product?
I use the tool every day. The work is well organized and distributed. The translator is totally free to accept/refuse work. The tool is easy to use.
What do you dislike about the product?
We don't always get the answers (from stakeholders) to our queries in a timely manner. Some contents have no context. It would be very useful to be able to see the finished translation in a separate window for a better review. Also, it would be useful to reduce the number of false positives in the quality checks.
What problems is the product solving and how is that benefiting you?
As long as the tool is free, I am happy.
Good CAT tool, basic functions
What do you like best about the product?
Smartling is easy to use. The interface is clear. TM look up and translation history are also fine.
What do you dislike about the product?
This is specific to French, but there is no option for superscript (1st/1er for example). Also to connect segments when it is sometimes needed because the word order is different from one language to the next, the ability to connect segments sometimes would be useful.
What problems is the product solving and how is that benefiting you?
I am a translator and editor, so Smartling is not necessarily solving a problem for me. I am just using it at one of my client's request.
Constant volume
What do you like best about the product?
That work is constant and the deadlines are suitable.
What do you dislike about the product?
The CAT tool and the platform is not always user-friendly.
What problems is the product solving and how is that benefiting you?
N/A
Huge company, great rates, great team work, all handled professionally!
What do you like best about the product?
The workflow and the payment system. Linguist can fully focus on the quality, without worrying about other things such as payment issues, invoice making, and so forth.
What do you dislike about the product?
This has no offline version platform, just in case that the internet connection is unstable. Some areas may have this kind of issue, sometimes.
What problems is the product solving and how is that benefiting you?
It solves the translation management needs, from translation workflow to the payment issuance.
Streamlined Workflows and Excellent Support for Linguists
What do you like best about the product?
As a freelance linguist working with Smartling, I have found the platform to be exceptionally well designed for both translation and collaboration. One of the biggest advantages is that Smartling provides its own web-based CAT tool, so there is no need for separate software. The interface is intuitive, user-friendly, and makes it easy to stay focused on the actual work rather than technical overhead.
The invoicing process is streamlined and fully automated, which significantly reduces administrative burden and allows me to spend more time on translation itself. Communication with project managers has always been smooth, timely, and highly professional. I also appreciate the clarity of instructions, the consistent workflows, and the overall respect Smartling shows toward its linguist community.
In addition, the platform offers useful features such as translation memory and glossary integration, which help maintain consistency and improve efficiency across projects. The job assignment and delivery process is straightforward, and I always feel supported in my work.
Overall, Smartling stands out as one of the most professional and linguist-friendly platforms I’ve worked with. It not only simplifies the translation process but also fosters a collaborative environment where linguists can do their best work.
The invoicing process is streamlined and fully automated, which significantly reduces administrative burden and allows me to spend more time on translation itself. Communication with project managers has always been smooth, timely, and highly professional. I also appreciate the clarity of instructions, the consistent workflows, and the overall respect Smartling shows toward its linguist community.
In addition, the platform offers useful features such as translation memory and glossary integration, which help maintain consistency and improve efficiency across projects. The job assignment and delivery process is straightforward, and I always feel supported in my work.
Overall, Smartling stands out as one of the most professional and linguist-friendly platforms I’ve worked with. It not only simplifies the translation process but also fosters a collaborative environment where linguists can do their best work.
What do you dislike about the product?
No major complaints — the system works smoothly and the support team is responsive whenever needed.
What problems is the product solving and how is that benefiting you?
Smartling eliminates the hassle of using separate CAT tools by providing a built-in, intuitive web-based platform. This not only saves time but also makes the translation process much smoother. The automated invoicing system reduces the administrative workload, which is often a challenge for freelancers, and allows me to focus more on actual translation work. In addition, Smartling centralizes communication with project managers, ensuring that instructions are clear and collaboration is efficient. Overall, it solves the common issues of scattered tools, manual admin tasks, and inconsistent workflows, ultimately making my work faster, easier, and more professional.
Efficient and User-Friendly: a Smart Platform that Delivers
What do you like best about the product?
The platform is simple and intuitive, making it easy to connect with your team. Besides that, the project managers are extremely supportive and answer our queries promptly.
What do you dislike about the product?
I don't see any drawbacks in the platform.
What problems is the product solving and how is that benefiting you?
The platform streamlines translation and editing tasks by providing tools that optimize workflows, allowing translators and editors to accept assignments based on their availability and stay in touch with the project team.
User friendly CAT tool that speeds up the workflow
What do you like best about the product?
Very user friendly CAT tool with most of the features you need. I have been using Smartling on a day to day basis for the last 3 years, and I'm very happy with how easy it is to use and how well it performs.
What do you dislike about the product?
The preview function doesn't always show the relevant strings or sometimes doesn't work as expected.
What problems is the product solving and how is that benefiting you?
It speeds up the workflow with helpful MT and AI translations alongside TM matches, propagating all segments in a way that some CAT tools doesn't.
It is a user-friendly CAT tool
What do you like best about the product?
The TM, glossary and workbench in general is at hand, you don't need to open other tabs. The QA process is very helpful.
What do you dislike about the product?
Honestly, there's nothing I actively dislike about Smartling. It’s a solid, intuitive platform that supports my workflow very well.
What problems is the product solving and how is that benefiting you?
Smartling helps streamline the translation process by centralizing content, providing clear context, and enabling efficient collaboration with project managers and other translators. It reduces manual work, ensures consistency with translation memory and glossaries, and speeds up delivery times. As a translator, it helps me focus on quality by giving me the tools and context I need to work efficiently and accurately.
Intuitive, fast, and user-friendly localization platform
What do you like best about the product?
As a translator, I really appreciate how Smartling is designed with usability in mind. The interface is clean, fast, and intuitive — it's easy to navigate between strings, use the translation memory, and check context through visual previews. The built-in QA checks are helpful for catching errors early, and I like how the platform supports both machine and human translation in a seamless way. Terminology management and real-time collaboration features make the workflow much more efficient. Overall, Smartling helps me focus on the quality of my work without getting lost in technicalities.
What do you dislike about the product?
Some advanced features — like context integration or visual mode — may require a bit of time to fully understand or are sometimes inconsistent across projects. Also, the platform occasionally feels a bit heavy when working with very large projects or slow connections, but it's generally stable and reliable.
What problems is the product solving and how is that benefiting you?
Smartling helps streamline and centralize the entire translation process. Instead of juggling multiple files, emails, and tools, I can work directly in one platform that connects everyone involved — project managers, developers, and translators. This eliminates confusion, reduces delays, and ensures consistency across all content. Features like translation memory, glossary enforcement, and visual context improve both speed and quality, allowing me to focus on accurate and context-aware translations. As a translator, this means less guesswork and more time spent on actual translation.
Amazing platform. Great people behind it. A pleasure to work with.
What do you like best about the product?
It really feels like a next-gen CAT tool. Everything integrates well and intuitively. I really dislike going back to Trados or MemoQ now.
What do you dislike about the product?
There are 4 things that I dislike:
1. When I hover over a glossary term in the source near the top of the page, the pop-up disappears behind the top pane (job briefing, context, etc.). This requires me to scroll up to see the glossary entry. It would be much more practical if the popup appeared over the top pane instead of disappearing behind it.
2. I'm not a fan of the billing page. It's very hard to check exactly how much I'm getting paid per job, because each job is split into the various weights and no total per job is stated. The quickest way to keep track of the per-job pay is to refresh the billing page a couple of minutes after completing a job and writing down the difference of the total. There should definitely be a more practical/automated way of doing this.
3. The most important one, but likely a client-side issue: the fact that segments aren't usually organized in the same order as in the underlying document. This removes context, and when sentences are split into multiple segments, and then not shown in the correct order, it costs everyone a lot of time communicating back and forth about the context of each partial sentence, especially if there's no screenshot available in the context pane showing the full sentence.
I'm sure there's a good reason for this, but I thought I would mention it anyway because solving it would result in the largest quality and efficiency improvement, in my opinion. If this is strictly a client-side issue, I would urge all clients to keep segments in the correct order as much as possible for optimal quality and efficiency, and to provide screenshots in the context pane whenever possible.
4. This is also a client-side issue, but because it's such a frequent one, I thought I would include it too. Perhaps clients can be urged to pay closer attention to this. It's about the context added per segment in the translation pane. The information entered there is often entirely useless. Especially when no screenshot is available in the context pane. This is causing a large portion of messages back and forth with clients, so making these entries more relevant to the translator would greatly improve efficiency and overall quality.
1. When I hover over a glossary term in the source near the top of the page, the pop-up disappears behind the top pane (job briefing, context, etc.). This requires me to scroll up to see the glossary entry. It would be much more practical if the popup appeared over the top pane instead of disappearing behind it.
2. I'm not a fan of the billing page. It's very hard to check exactly how much I'm getting paid per job, because each job is split into the various weights and no total per job is stated. The quickest way to keep track of the per-job pay is to refresh the billing page a couple of minutes after completing a job and writing down the difference of the total. There should definitely be a more practical/automated way of doing this.
3. The most important one, but likely a client-side issue: the fact that segments aren't usually organized in the same order as in the underlying document. This removes context, and when sentences are split into multiple segments, and then not shown in the correct order, it costs everyone a lot of time communicating back and forth about the context of each partial sentence, especially if there's no screenshot available in the context pane showing the full sentence.
I'm sure there's a good reason for this, but I thought I would mention it anyway because solving it would result in the largest quality and efficiency improvement, in my opinion. If this is strictly a client-side issue, I would urge all clients to keep segments in the correct order as much as possible for optimal quality and efficiency, and to provide screenshots in the context pane whenever possible.
4. This is also a client-side issue, but because it's such a frequent one, I thought I would include it too. Perhaps clients can be urged to pay closer attention to this. It's about the context added per segment in the translation pane. The information entered there is often entirely useless. Especially when no screenshot is available in the context pane. This is causing a large portion of messages back and forth with clients, so making these entries more relevant to the translator would greatly improve efficiency and overall quality.
What problems is the product solving and how is that benefiting you?
Honestly, the most important problem Smartling is solving, is offering me enough work. The CAT tool is better than others, but it doesn't solve any problems for me that other CAT tools don't solve as well.
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