Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
682 reviews
from
External reviews are not included in the AWS star rating for the product.
Reliable Translation, Needs UI Improvements
What do you like best about the product?
I trust the quality of the translation Smartling provides.
What do you dislike about the product?
The interface was a bit confusing, takes time to get used to it. It needs to be more user-friendly for an average person to be able to jump in and onboard quite quickly.
What problems is the product solving and how is that benefiting you?
Smartling fills our translation gap since we lack an internal team.
Easy Team Collaboration, but Custom Support Can Be Slow to Ramp Up
What do you like best about the product?
Collaboration is easy across multiple teams of translators, easy to find content in the Smartling app itself
What do you dislike about the product?
We sometimes encounter issues that are difficult to debug and solve ourselves - the Smartling team has dedicated support engineers, but we often have difficulty getting them up to speed on our platform and they sometimes take a bit to get back to us. When implementing custom solutions, the team has more difficulty supporting us.
What problems is the product solving and how is that benefiting you?
Solving our translations across several locales so we dont have to worry about any of that on our end, just use the CDN and it works
Enhances Localization with Ease but Needs Better Machine Translation
What do you like best about the product?
I find Smartling easy to translate with, which makes it very user-friendly. I especially like the Google Drive connector; it helps maintain consistent styling in translated files, preventing broken links and styling. It speeds up the workload for other teams by making the translation process faster and more efficient. Also, the support from the Customer Success Managers made the initial setup easy, and the onboarding was good.
What do you dislike about the product?
The improvement can be done on the machine translation. Sometimes it can be a lack of localization and yeah. That can be the main problem.
What problems is the product solving and how is that benefiting you?
I use Smartling for translating and localizing digital marketing materials, ensuring content resonates with different regions. The Google Drive connector simplifies the process, maintaining consistent styles and enabling faster workloads.
Quick, Simple Translation Workflow
What do you like best about the product?
Fairly quick and simple workflow to create translation jobs.
AIHT flow speeds up the process.
AMs and CSMs are quite quick to respond to emails.
AIHT flow speeds up the process.
AMs and CSMs are quite quick to respond to emails.
What do you dislike about the product?
No concrete deadlines for large jobs (such as I normally submit).
Pricing still a bit unclear for different levels of matches. It would be good to see somewhere in the UI how much of your contract you've used up in the year to date.
Pricing still a bit unclear for different levels of matches. It would be good to see somewhere in the UI how much of your contract you've used up in the year to date.
What problems is the product solving and how is that benefiting you?
Bringing down the cost of translations.
Using AI to speed up translation process.
Using AI to speed up translation process.
Effortless Translation with Exceptional Interface
What do you like best about the product?
I like the interface of Smartling. It is helpful because it can display the glossary and store translations that are used in my work.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Smartling for translation. It displays the glossary and stores translations for my work.
Good for Technical Translations, Streamlined Setup
What do you like best about the product?
I use Smartling for corporate website and print copy translations, and it helps me translate our content consistently into our two main European languages. Most translators are good at understanding our technical background and can convey the message and meaning rather than translating the exact words. This reduces the time my coworkers and I spend reviewing and editing what Smartling sends back. The quality of the translations, ease of use for all of our team members, and consistent turnaround times were major reasons for switching to Smartling. The initial setup was very easy; we only had to send our glossaries in our core languages and brand guidelines, and it was set up. We got a training session and were ready to go.
What do you dislike about the product?
Depending on which translator works on our translation, the style can sometimes be heavier and not flow as naturally. Also, when dealing with technical terms, they sometimes over-translate, not taking into account that some words make more sense to our audience in English than in their own language. Also, as LLMs improve, my prompting becomes more precise, and depending on the translator/editor, I sometimes find that LLMs handle the flow better and have a better understanding of the terms our audience uses, making the text sound more native. While French and German are pretty good, we are struggling more with other languages, where we do fewer translations and don't have a dedicated internal reviewer to train Smartling's teams on our expectations for these languages.
What problems is the product solving and how is that benefiting you?
I use Smartling to ensure fast, consistent translations into our 2 key European languages.
Localization at Scale Made Easy for Small Teams
What do you like best about the product?
Features that enable a 1-person or small team to support localization at scale for a large enterprise.
What do you dislike about the product?
Lack of "source content" control which makes it a harder to switch to from tools like Phrase Strings or Lokalise. We want to enable non-developers to manage the source language quality of content that we connect to Smartling via GitHub, and that's not possible within the UI today.
What problems is the product solving and how is that benefiting you?
Making it faster, cheaper, and easier to bring our products to life across new markets and customer segments.
Smartling has been a solid translation management platform for our localization needs
What do you like best about the product?
Smartling’s automation capabilities are its biggest strength. The integrations with tools like GitHub, CMS platforms, and marketing tools significantly reduce manual effort. The translation workflows are well thought out, and the in‑context editing feature helps translators see how content will actually appear, which improves quality a lot.
What do you dislike about the product?
The learning curve can be a bit steep at the beginning, especially for users who are new to translation management systems. Some advanced features require time to fully understand and configure correctly.
Pricing can also feel on the higher side compared to simpler tools, which may be a concern for small teams or startups. A bit more flexibility/customization in reporting would be a nice improvement.
Pricing can also feel on the higher side compared to simpler tools, which may be a concern for small teams or startups. A bit more flexibility/customization in reporting would be a nice improvement.
What problems is the product solving and how is that benefiting you?
Smartling helps us scale translations without sacrificing quality. It eliminates a lot of manual coordination between developers, content writers, and translators. Automation, translation memory, and glossary management ensure consistency across languages while saving time and cost.
It’s especially useful for managing frequent content updates in a structured and predictable way.
It’s especially useful for managing frequent content updates in a structured and predictable way.
Helpful, Timely Support and Flexible Translations—But UI Feels Dated and Pricey
What do you like best about the product?
I appreciate the dedication to evolving with the times, especially in the age of AI. There are many features and translation options that can vary by language, which makes it easy to customize. Having the GDN support when there was no dedicated localization manager was also so helpful. I can also say that the support was always timely and accommodating.
What do you dislike about the product?
I find the UI/UX to be quite dated and clunky compared to other enterprise TMSs. I also think it's a bit expensive, again compared to other offerings. I also think there should be regex feature in the search bar for more advanced search options. I also felt there was a lot of admin. I didn't havea. ton of control. Even when I wanted to give permissions to an external agency, I always had to go to the CSM. I didn't have a lot of freedom.
What problems is the product solving and how is that benefiting you?
The main problem Smartling solved was our website localization and having the option of using a GDN when there was no dedicated localization manager. For this, the cost value performance was ideal and fast.
Easy-to-Navigate UI with AI-Powered Translation and Proofreading
What do you like best about the product?
Easy to navigate the UI. Performance is enhanced due to the integration of AI translations. Integrating the proofreading stage for markets enhances the translations quality.
What do you dislike about the product?
While AI translations are quick, they might not be accurate for all languages. In that case, it takes ages for the market to proofread and fix the translations, which is pretty counterproductive to the issue it's supposed to solve when human intervention becomes a necessity.
What problems is the product solving and how is that benefiting you?
Quick translations, integrations with tools and platforms for ease of import, easy to use, troubleshooting issues.
showing 11 - 20