Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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The next generation of large-scale localisation
What do you like best about the product?
The most helpful aspect of Smartling is simply the ease with which one can chat to helpful people who can offer simple, straightforward solutions to requirements and issues. The Smartling platform is also very sophisticated, and constantly in development, and the translators seem to be well-chosen and keen to learn and offer the best possible translation.
What do you dislike about the product?
The platform is occasionally not entirely transparent - great features are not always signposted, and are sometimes found by trial and error, and sometimes processes can be a little confusing.
What problems is the product solving and how is that benefiting you?
Improving the quality of our translations, and translating future projects quickly and efficiently. We are already seeing higher quality translations than we were with our previous platform.
Recommendations to others considering the product:
It's very much worth chatting to Smartling about what their product can offer now and in the future, as forthcoming developments look like they'll make it a very exciting platform indeed.
A great localization partner
What do you like best about the product?
Smartling has been a great partner to me in supporting localization projects. They provide exceptional expertise in guiding important decisions. They provide proven systems that function reliably. And, they provide on demand support whenever needed.
What do you dislike about the product?
In some instances, we are at the mercy of Smartling's professional services team members and their availability which doesn't always completely align with our project schedules.
What problems is the product solving and how is that benefiting you?
Localization of content for web and other materials. Leveraging a best in class system and localization experts.
Recommendations to others considering the product:
I've had a very good experience partnering with Smartling. We use the Global Delivery Network as well as professional translation services.
Great way to scale our web sites globally
What do you like best about the product?
Smartling allows us to have a localisation layer on top of our existing site without an additional complicated CMS. The uptime of the platform is amazing, not outages in almost 2 years!
What do you dislike about the product?
Nothing that we can't work into a go-forward plan with smartling. We currently use the GDN product but there are also options for using Drupal native integrations that we can move to
What problems is the product solving and how is that benefiting you?
Being able to scale our marketing message globally in local language without the overhead of additional websites
Samrtling: World Class Translation Service.
What do you like best about the product?
Smartling provides a best in class translation service that operates amazingly at the proxy level for our company. Couple this with the excellent account managers and technical resources that work for the company.
What do you dislike about the product?
Nothing at all. Smartling is, by far, our most consistent technology partner.
What problems is the product solving and how is that benefiting you?
Translating approx. 10 sites in 5 languages. Smartling allowed us to better engage with our European base; higher sales and higher conversions.
Recommendations to others considering the product:
Don't think. Just partner up and sleep well at night knowing you'll have a quality translation partner.
great support team
What do you like best about the product?
The entire team at Smartling has been behind their product every step of the way. From helping with the GDN setup (in an abbreviated period of time), confirming our content is ingested in the most appropriate way, to supporting us through additional content changes and translations the team has been helpful and cheerful every step of the way.
What do you dislike about the product?
I need to log in a bit more frequently than I do in order to keep up with the untranslated content changes. An automated reminder would be helpful.
What problems is the product solving and how is that benefiting you?
We got our site translated to Spanish within 6 weeks--allowing us to expand into additional markets and capitalize on keywords we were already using.
Useful translation platform.
What do you like best about the product?
The api makes Smartling easy to install and easy to use. The flexibility of the workflows, to be able to customise for your purposes. Its enabled us to have 13 EU market teams log in per project and validate/review quality of translation -something previous workflows/systems had not allowed. Thus the feedback from colleagues has been good.
What do you dislike about the product?
Costing of processed words is our biggest bugbear. The explanation of this depending on the account manager changed, and it has made budgeting difficult.
Also with flexibility comes over complication > more consultancy & a clearer vision of what could be most efficient for our type of business # of brands & workflows using the system, would make the entire vendor/client relationship much more successful.
Also with flexibility comes over complication > more consultancy & a clearer vision of what could be most efficient for our type of business # of brands & workflows using the system, would make the entire vendor/client relationship much more successful.
What problems is the product solving and how is that benefiting you?
Established a centralised translation memory for multiple workflows.
Platform still allows markets with their favourite translation agency to use the platform.
Platform also linke (albeit XML's) to our DAM tool as well as Sitecore CMS (api) > interconnectivity.
Platform still allows markets with their favourite translation agency to use the platform.
Platform also linke (albeit XML's) to our DAM tool as well as Sitecore CMS (api) > interconnectivity.
Effective tool and great customer service
What do you like best about the product?
Smartling is an effective tool that has helped our organisation consolidate translations in one platform, improving our turnaround time and supporting internal and external resources. Platinum support is extremely helpful.
What do you dislike about the product?
It can be difficult to get feedback across to linguists when using a third party LSP
What problems is the product solving and how is that benefiting you?
One centralised platform where all translations are stored and accessible. The business has recognised the value of translations and the effort it takes to accomplish them
Recommendations to others considering the product:
Spend some time understanding the tool and you'll unlock all it's functionalities, gaining more from it
Great solution with fantastic support
What do you like best about the product?
Smartling's automation features are outstanding in my opinion - connecting our software repositories has accelerated and simplified our app translation workflows significantly
What do you dislike about the product?
At the moment we are unable to exploit some of Smartling's advanced features (visual context, dynamic amends) as it doesn't yet support React Native. However the Smartling team have confirmed that they are looking into providing this support and are working with us to that end
What problems is the product solving and how is that benefiting you?
Prior to Smartling we had a laborious and manual translation workflow for our application which was taking a lot of time for translations into multiple languages. We mow have an automated system which submits new strings for translation when they are created and saves us a lot of time and errors
A smooth experience that makes translating content easy
What do you like best about the product?
The way Smartling integrates completely with our web CMS (Contentful) makes translating a fast process. The fact translators know immediately when we change copy on site is especially useful, as we're often switching messaging or information. It's also great that so many languages are available. They've also been incredibly helpful with ad hoc translations, including high-quality legal translation.
What do you dislike about the product?
Onboarding was a slow process — although to be fair Smartling were still in the process of creating their Contentful connector at that time. Translation quality is excellent when it comes to accuracy but translators often need guidance when it comes to the tone of marketing messaging, which it can be harder for a smaller company without a range of multilingual staff to provide.
What problems is the product solving and how is that benefiting you?
Trying to translate our content into a number of languages with limited resources as a medium sized company. Smartling has been perfect for this, as after the onboarding process it has only required one manager (myself). We also have ad hoc translation tasks that Smartling have been very helpful in translating.
Smartling is a great translation tool
What do you like best about the product?
The automation is really awesome. It removes a step from our previous in house tool.
What do you dislike about the product?
We don't really understand how to use the quality score, so it is not helpful.
What problems is the product solving and how is that benefiting you?
Our translation quality has certainly gone up and our costs have gone down.
Recommendations to others considering the product:
It's absolutely worth a demo at the least. This is the only tool that can beat our in house solution
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