Robust CX with a wide variety of uses
What do you like best about the product?
Architect is awesome at creating custom flows and distributing your calls where you need when you need.
What do you dislike about the product?
Sometimes is too big for smaller call centers. Great when you need multiple departments or queues but definitely not for small call centers.
What problems is the product solving and how is that benefiting you?
Genesys Cloud is often making updates to keep the system improving. The upgrades that apply to our company improve our efficiencies nearly every time.
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