Very reliable call center platform with enriched features.
What do you like best about the product?
1.) Very reliable uptime
2.) Enriched features
3.) Easily retrievable & sortable statistics
2.) Enriched features
3.) Easily retrievable & sortable statistics
What do you dislike about the product?
1.) Technical help needs improvement
a.) Technical help language barrier can sometimes be an issue.
b.) Waiting for a high priority ticket to be resolved in a reasonable amount of time can also be an issue at times.
a.) Technical help language barrier can sometimes be an issue.
b.) Waiting for a high priority ticket to be resolved in a reasonable amount of time can also be an issue at times.
What problems is the product solving and how is that benefiting you?
How to answer calls in a timely manner with the proper flow structure outcome.
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