All in one platform for managing Contact Centre
What do you like best about the product?
The platform offers an impressive range of tools and integrations, all of which are incredibly user-friendly.
What do you dislike about the product?
Specific functionalities in a micro level is not available such as monitoring a live chat, Multiple agent sending SMS to same contact at the same time, embedding PDF into an article.
What problems is the product solving and how is that benefiting you?
One of the standout features is the omnichannel support—handling voice, chat, email, SMS from a single platform has streamlined our processes and improved agent productivity. The real-time reporting and historical data access are top-notch, allowing us to make informed decisions quickly.
There are no comments to display