What do you like best about the product?

We've been using Tines for quite some time. Before Tines, we had a very complex open-source project that we customized to fit our needs. However, the management, knowledge, and resources required were problematic. Bugs were tough to trace, data wasn't easy to munge, and it just wasn't easy to visualize.

With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.

Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!

Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.

All in all, we're with Tines for the long haul and I'm glad we are.

What do you dislike about the product?

The biggest downside to using Tines is that you want to try and find a way to automate everything through Tines.

What problems is the product solving and how is that benefiting you?

Tines is the glue that sticks our processes together. From SlackOps to integrating with our ticketing systems, Google Workspace, to even customer and engagement management. It makes us way more efficient.