What do you like best about the product?

Tines has helped our team that does not have a strong handle on programming, to start thinking programmatically and helping us put and end to all of the papercuts! Besides the tool being incredible, our CSM, Support staff, SE and everyone we have worked with over tehre are insanely attentive, and willing to jump in and help you over the finish line when you hit a snag. Tines is by far the gold standard for supporting their customers!

What do you dislike about the product?

No gripes other than I wish we had budget for all of the bells and whistles! (I don't feel it is overpriced for how useful the tool is though, just fyi.)

What problems is the product solving and how is that benefiting you?

We have scaled all of our security ticketing across all of our scanning tools, reduced our manual triage work of security events significantly!