UiPath Generative AI for Medical Records Summarization

Regarding the agentic automation of UiPath Platform, I started using it and I'm learning on it. I'm trying to certify also on the agentic automation part and also working with Maestro Suite. I think that agentic automation is a huge buzzword. Everybody wants to understand and know what agentic automation is, but at the end of the day, it is somewhat more cumbersome to sell solutions based on agents rather than selling solutions based on classical RPA because everybody is interested, but when it comes to relying on agents performing an entire workflow or an entire process, customers are somewhat more cautious about these options and they prefer to go with classical RPA solutions.

The biggest benefits that I have seen from UiPath Academy are the speed of knowledge improvement, which was very useful for me to hit the ground running when developing with UiPath Platform.

The features I have found most valuable in UiPath Platform include the possibility to orchestrate directly from the web and the cloud automation site, which was the first feature I used and it differentiated among the other competitors. Also, community development was very useful at the beginning because the community license was free to use and let me learn how to use UiPath Platform. All the part related to UiPath Academy is really useful for a new developer.

I see huge potential in this part, also because they are creating this integrated platform, which is really useful because before agentic automation and the Maestro platform integrated with UiPath Platform, you needed to have several different tools working together, maybe any other platform orchestrating agents or connecting to LLMs. Now, the Maestro platform is really useful because it provides an integrated platform for agentic automation development. From a technical perspective, it is really promising. My only concern is that customers are probably not yet ready to fully understand and fully rely on agentic automation.

UiPath Platform's approach to coding and agent integration compares to other platforms, but it is not very much different than any other platform because, at the end of the day, the structure is the same. You have this workflow creator, and it is integrated. They try to make everything as low-code as possible, the same as many other competitors, but if you want to have a real agent working properly, you probably need to code some actions. Their approach is to be as low-code or no-code as possible, even though they provide the opportunity to code and use .NET or Java or whatever language you want to customize the behavior of the agents.

The only thing that I can point out about UiPath Platform is the frequency of upgrades to their structure. Sometimes they are somewhat too aggressive, and you lose track of what they are doing because they have very frequent updates, both on the Orchestrator side and also in the robot. It is a very good policy because they tend to upgrade and improve their products very frequently, but sometimes it is somewhat uncomfortable for a developer or a solution architect to keep track of all the changes and the updates they implement, and you sometimes waste time trying to understand what they did and where your configuration was before they improved.

I do not think any other features should be added in the next release of UiPath Platform. I do not have any other suggestions for them. There are small technical improvements, but there are no features in the broad term. There are many small improvements that sometimes I also share with the community or with the appropriate site for improvement, but there is no big chunk of features which I feel is missing.

Regarding agentic automation, I know agentic automation, but I'm still learning. From classical RPA, which is the one I use, I would say that nothing is missing.

I have been working with UiPath Platform since 2017, so it is almost 10 years.

I evaluate the technical support by UiPath as very good. I think it is a nine to 10 because I am also a consultant and solution architect and I've been working with several other customers, third-party customers, and I do the maintenance for the robots I build. I had the opportunity several times to get in touch with the support from UiPath, and they are very straightforward, responsive, and knowledgeable. I am very satisfied.

The initial setup of UiPath Platform is straightforward. This is probably one of the best features they have because especially with UiPath Cloud Automation, the initial setup is really straightforward.

You just need to have one or more virtual machines where you can install the robot, and then all the setup is really straightforward. You do not need any technical experience. If you choose to go with UiPath Cloud Automation, you also do not need to have any architecture or any other technical stack like SQL Server or web servers. It is all integrated into UiPath Cloud, so it's just a matter of clicking some buttons and everything is set up for you. It is very straightforward.

My experience with the pricing, licensing, and setup cost of UiPath Platform is something that I usually do not manage directly because there are other people who buy licenses, and I do not resell licenses. I know that at the beginning, UiPath was very cheap, cheaper than the competition, such as Blue Prism. Recently, they raised their prices somewhat and now customers are going to understand and to question the benefits and the cost-benefit ratio, while three or four years ago, it was not a question at all.

For what is my understanding, I do think UiPath Platform is the best option on the market thus far. Of course, I do not know all the possible software and tools on the market, but related to the three major competitors, UiPath Platform is the best. It is better than Blue Prism, it is better than Automation Anywhere, which I know quite well. If you want to put the Power Automate platform from Microsoft as a competitor, it is better also.

Regarding competitors such as Automation Anywhere or Power Automate or Blue Prism, I do not think they have any advantages or that UiPath Platform can learn anything from them. This is because the RPA world is really competitive, and whatever feature some of the competitors build, it is pretty much soon copied or made available also from other competitors. This is related to what I was saying before about the frequency of updates and improvement because they improve very quickly because the market and the competitors are quite working fast on the features.

Overall, I would rate UiPath Platform from my experience as a very high rate. Everything can be improved, but probably an eight or 8.5, 8 to 9 out of 10 because perfection is not of this world.

My main use case for UiPath Platform involves most of the business functions across different domains such as banking, finance, insurance, and healthcare industry, and all the business processes are automated from end to end.

As a practice solutions lead, I am automating an end-to-end process.

A quick specific example of a process I have automated end-to-end with UiPath Platform comes from compliance use cases and KYC use cases, where I have been seeing a result of 60 to 70% automation. Now with the AI agentic leveraging, it is becoming more powerful, and I see the results from 70 to 80% now, especially the gap in the human in the loop, which requires a lot of learning system to be built.

I have been doing test automation in the cloud, which is another great product for leveraging testing automation across the agent lifecycle.

I use agentic automation for a long list of use cases, including invoice processing, KYC processing, intake processing, document verification, and IDP processing, and I am still actively working on these.

By leveraging agentic automation, I have achieved effort savings of 60% from a development perspective, with significant error reduction, optimizing and reducing around 20% of business errors.

In UiPath Platform, I am using the Cloud Code Agent to build agents quickly and at scale.

The best features UiPath Platform offers include Orchestrator, which I find particularly valuable as it connects RPA, agentic, and humans.

This integration has helped my team and business processes by trending towards or leaning towards zero-touch automation.

Anything which comes as part of an intake and as an RPA connects the systems for deterministic flows, whereas in the case of AI agents, they can proactively connect to multiple different systems including MCPR and RAG systems for knowledge systems, and tackle gaps associated with human in the loop.

I would like to add that the latest features about the Flow and Coding Agent complement the ability to build agents, which really helps from an end-to-end platform perspective, leading to productivity improvements of around 50 to 60% savings, making it a differentiator.

UiPath Platform has positively impacted my organization with a transformation. Typically, it started as an RPA, and now it becomes an agent, automating business processes from anywhere between 40 to 80%, which saves millions. Typically, we used to build any agent between $35,000 to $75,000, but with AI capabilities that come from automation within UiPath Platform, my efforts drop by 50 to 60%.

The cost savings and automation percentages have shifted my team's focus to getting major requirement gathering, while development, testing, and operation efforts have reduced. The only gap remains when there are business requirement exceptions.

Regarding improvements for UiPath Platform, I see a huge gap in observability, as I currently have to check the logs instead of having my own observability that connects the dots between the business and the agents.

I would like to mention that there is a need to address the cost associated with licensing, as multiple SKUs and products have created chaos when dealing with transactions since every business process is based on transactions.

I have been using UiPath Platform for almost four and a half years.

UiPath Platform is stable.

The scalability is impressive, as it can connect multiple host machines into the license, and how you structure and deploy it demonstrates its scalable architecture and components.

The customer support I encounter is okay for critical issues, but I see really good response levels with platinum support.

I previously used Blue Prism for some time, but the product scale was not happening, which is why I had to shift to UiPath Platform. Additionally, I was noticing trends asking why I should use UiPath Platform over open source.

I have seen a return on investment with significant changes, as my efforts in any business process have been reduced by 50%, allowing humans to regain about 50 to 60% of their effort, resulting in a productivity gain of 70%.

My experience with pricing, setup cost, and licensing has been challenging due to the various costs associated with basic platforms, bot costs, and the differences between attended and unattended bot costs, along with geographical differences in developer costs.

Before choosing UiPath Platform, I evaluated Blue Prism.

UiPath Platform has an ecosystem that securely handles data. However, if agents leverage LLMs and hallucinate, even one agent's hallucination can pose a problem, needing a governed agent to tackle it.

I would say the accuracy and reliability of output from UiPath Platform's AI capabilities are currently around 70%, varying based on the business case complexity. Some cases solve 80% or even 90%.

My advice for others looking into using UiPath Platform is to move away from traditional RPA and adopt a working model that views it as an agentic platform.

I give this review a rating of 8.

We use UiPath traditional RPA software rather than UiPath Platform.

Our main use cases for UiPath in our organization include submitting RFQs for fuel, helping with collections, and remittances on the finance side.

To provide a specific example of how we use UiPath for submitting RFQs for fuel, our bot logs into an Oracle Fusion system, creates a request for quote with the selected vendors, and submits it.

The bot does not handle any follow-up steps after submitting the RFQ, such as tracking responses or notifying our team; it is mainly focused on submission.

The best features UiPath offers include their overall flow, REFramework, the mechanism of queues, and the low-code apps; all of those are great.

I use the queues and the REFramework in my work, and I find the low-code apps make things easier for my team.

UiPath has positively impacted our organization in the areas of receivables and collections by automating many of the manual repetitive jobs, replacing them with bots doing them for us.

I believe UiPath licensing could improve, as we have always found it tricky. The licensing changes every year, and having a static, easy way to understand licensing would be beneficial, along with knowing the impact before getting into it.

As we explore agentic automation, I hope to see UiPath address these licensing concerns and explore other potential improvements.

We use UiPath traditional RPA software rather than UiPath Platform.

UiPath is stable in my experience.

The scalability of UiPath for our needs is good so far.

Customer support is great. I would rate the customer support on a scale of one to ten as seven.

We did not previously use a different solution before UiPath; it was our first automation RPA solution.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My company does not have a business relationship with UiPath other than being a customer.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My experience with pricing, setup cost, and licensing reveals that licensing is complex and takes time to understand. The licensing changes every year, requiring time to understand it annually, and it can be simplified.

Before choosing UiPath, we did not evaluate other options. We went by the Gartner leader quadrant and spoke to UiPath directly.

We have not used any of the UiPath Academy courses, so I cannot provide the biggest benefits we have seen from it.

I do not have much to say about UiPath's user community, as we have not communicated or interacted with the user community. We work directly with UiPath as an organization.

We have not been using agentic automation.

We are only using traditional RPA and are looking into getting into UiPath Platform. I do not have any advice regarding UiPath Platform at this time. My overall review rating for UiPath is seven out of ten.

My main use case for UiPath Platform involves processing invoices and claim documents as well as tracking outbound and inbound calls.

The specific example of how I use UiPath Platform for invoice processing starts with the nurses or the hospital department getting the claim PDFs from the providers, extracting the patient information, and checking whether the claim is approved or not. They then go back to the Epic application where the patient records reside and make an update or note on the profile, stating the reason for rejection or the approval. Finally, they upload the claim document into the patient profile.

Another workflow I use involves making outbound or inbound calls, where the team makes calls to patients to remind them of their appointments or medication delivery dates, along with any updates related to patient records. This process includes automated calls that attempt to reach a patient three times; if a patient doesn't answer, the system marks it and calls back again in the following days. After three attempts, the case is marked as not responding and further calls cease. This entire process is automated and the updates are recorded in an Excel file.

The best features UiPath Platform offers include coding agents, which I currently find very interesting, and the map of work along with the latest technologies that they include, keeping it neutral while providing access and integrations to all the necessary skills and technologies as well as LLMs. UiPath Platform has positively impacted my organization by enabling nurses to focus less on clerical work and more on attending to patients, which I consider a success for the company. Additionally, most processes now take less time to complete, resulting in significant time savings.

Regarding how UiPath Platform can be improved, I note that previously, they offered the community version with the latest technologies available for trial, but now, with the introduction of new terms like IXP and IDP, it feels like that option is losing its significance. I would like to see UiPath Platform reintroducing free trial versions for the latest technologies upon their release.

For the documentation, I still see that UiPath Platform is not performing well with handwritten documents, and I would be very glad to see improvements in that area.

I would like to see more flexibility in Insights when creating reports.

I have been using UiPath Platform for close to six years.

UiPath Platform is stable.

I find the scalability of UiPath Platform to be very good.

I would describe the customer support as pretty fast, allowing us to schedule when they want to reach out, and they respond quickly. I rate customer support a 10.

I did not use any different solution before; it was a manual process that has now been automated.

I haven't seen a return on investment yet, but I would say one of the processes I developed is providing us with a 50% ROI so far, although we have only been in production for six months.

The solutions have reduced human error and freed up employee time, which has allowed nurses to attend to more patients and pivot their focus more towards patient care.

I haven't started using agentic automation.

I haven't been involved in the evaluation process for other options, so I don't know the specifics there.

I have integrated SharePoint and Workday applications, along with other third-party applications like CareTend.

UiPath Platform is deployed in my organization on a private cloud. I use UiPath Platform as my private cloud provider.

I have used UiPath Academy courses to gain knowledge on the latest products, and I find it provides somewhat hands-on experience along with in-depth knowledge about their development, including examples.

In terms of the value gained from being part of UiPath Platform's user community, I find it to be a vast community compared to other software communities, as many users are trying things out daily and are very responsive. If I encounter a problem, there is usually already a solution available from someone in the community.

For those looking into using UiPath Platform, I advise them to consider it for complex processes or high volume tasks that heavily involve documents like invoices and claim documents, as it's very user-friendly and easy to implement those solutions. UiPath Platform also offers out-of-the-box solutions for document handling.

My main use case for UiPath Platform is AR and AP automation.

A specific example of how I'm using UiPath Platform for AR and AP automation is batch posting of customer payments.

The best feature that UiPath Platform offers is ease of use. What makes it easy to use for me is the interface.

UiPath Platform has impacted my organization positively as we were able to free up time to do more important things.

We have saved over 2,000 hours, allowing my team to focus on important things now.

I do not have any changes or recommendations for how UiPath Platform can be improved.

I have been using UiPath Platform for two years.

UiPath Platform is stable.

So far, UiPath Platform has been very scalable.

I have not needed customer support yet.

I have not previously used a different solution.

I do not handle the pricing, setup cost, and licensing.

We were able to reduce headcount by one so far, indicating we have seen a return on investment.

UiPath Platform has reduced human error and freed up employee time, as we were able to reduce headcount and focus on more complicated issues.

Before choosing UiPath Platform, I did not evaluate other options.

My advice to others looking into using UiPath Platform is that I would definitely use it, as it has provided a lot of great opportunity.

I have not used UiPath Academy courses, so I do not have any benefits to share from that.

I have not used UiPath's user community, so I do not have thoughts on the value I gain by being a part of it.

I do not use agentic automation with UiPath Platform.

I would rate this review a 10.

My primary use case for UiPath Platform is on the AR side of the business, but I plan on also integrating it into accounts payable.

I favor the RPA feature of UiPath Platform the most because that is all I have been introduced to up until this point, but I plan on leveraging the agentic capabilities as well.

The features of UiPath Platform that I appreciate in terms of robotic automation are that they understand the business and what our needs are, and they are able to leverage all the different service platforms that we use and utilize. I appreciate how they are able to pull it all together and fully integrate everything.

I have realized benefits from using UiPath Platform so far, including a reduction in FTE as a result of some of the RPAs I have put in process. I also have the ability of leveraging seven days a week with something automated, and I do not have vacations to worry about or people being sick. I have scheduled jobs and they run as they can.

UiPath Platform could be improved by having a better relationship with the customer and understanding their business and what their needs are, with an approach where they come to us instead of us coming to them. I would appreciate a little bit more customer relations.

I have been using UiPath Platform for the past two years.

More proactive customer service would make it a ten for me.

Prior to UiPath, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as lacking direct involvement since I have not worked directly with them because I am going through our IT department. I think our IT department has struggled in possibly not utilizing the skill set that is necessary to keep our business going forward. That is why we really need UiPath to come in and help give us that direction.

I have not evaluated other RPA solutions.

I would advise someone in another organization who is considering UiPath to be patient, as the process is long. You cannot expect to get a robot or RPA or agentic processing in place within two weeks. It is a journey, and you have to have a committed, dedicated resource to help through that process. I provided this review with a rating of eight.

My main use case for UiPath Platform is order to cash. They are currently building the bots for our order to cash process, and we have three bots assigned.

In my opinion, the best features that UiPath Platform offers are that it is very user-friendly. It is user-friendly for me because of both the interface and documentation.

UiPath Platform has positively impacted my organization by moving us from data entry to analytical work. This shift has changed my team's day-to-day work by allowing us to spend fewer hours on data entry.

Regarding UiPath Platform's AI capabilities, I think its governance and security are really well managed. In terms of UiPath Platform's AI capabilities, I find its accuracy and reliability of output to be pretty good.

UiPath Platform can be improved by providing more communication down to the users as opposed to just a company.

I have been using UiPath Platform for a year.

UiPath Platform is stable.

The scalability of UiPath Platform is good.

The customer support is excellent. I would rate the customer support a 10.

UiPath Platform is deployed in our organization using the cloud.

They are currently building the bots for us for our order to cash process.

It is too early to see a return on investment.

I have no concerns regarding pricing, setup cost, and licensing.

I would rate UiPath Platform an eight on a scale of one to 10. I rate it an eight because we are still new and we are still learning, so we do not know much more yet. UiPath Platform has freed up employee time. This has affected our business by allowing us to focus more on analytical work. My advice to others looking into using UiPath Platform is to get the processes mapped out first. My overall review rating for UiPath Platform is eight.

My main use case for UiPath Platform is that we do a lot of UI automations, Excel-based automations, and document understanding of structured and unstructured data. We do extensive credentialing in the healthcare sector, web crawling all the public websites to get related information and then validating that information from our existing application.

One of the recent and impactful automations we performed is related to document understanding on a process where we need to handle forty different sorts of documents by getting them in a single application packet, fragmenting, classifying them, and doing some sort of extraction on top of it. This was one of the complex use cases that we solved using document understanding, and I am here to explore Document IXp to see how it can help us solve the problem.

Regarding my main use case, while working on the project I mentioned, it was me who collaborated with SMEs to understand the process, because there are so many different variabilities and irrelevant documents in the packet that we do not need to grade or classify, and we can just put those aside to focus on the relevant documents for extraction.

UiPath Platform has positively impacted my organization in the provider enrollment business area, where numerous analysts evaluate or validate the provider application packet to ensure the data is current and accurately reflects in our legacy applications. Previously, the processes were cumbersome and unorganized, but UiPath Platform helped streamline that, implement ROI, and reduce manual effort.

With the recent automations I have developed, I have been able to save about five hundred hours per quarter with an Excel-based automation that used to be clumsy. The automation now works within a couple of hours, freeing up a lot of human hours for validation. Additionally, I built an application monitoring feature for batch processes that keeps track of the bot and notifies the application team of any downtime or exceptions, eliminating the need for an analyst to constantly monitor it.

The best features UiPath Platform offers excite me, as we are currently on-premises and trying to transition into the cloud as soon as possible. I am eager to get my hands on Cartographer, which I saw in the session yesterday. It looks awesome to have everything in one place for building, deploying, governing, and managing all agents. We have numerous use cases to explore, and I have been looking at all the different features including UiPath functions, Screenplay, and Document IXp Master.

Out of the features I mentioned, I think Document IXp will definitely make a difference because networking with some UiPath folks gave me insight into its capabilities, and it addresses our existing problems. Another feature, Master, will help us govern and manage seamlessly while allowing us to look at ROI, measures, and KPIs.

There are many features in UiPath Platform that customers might not be aware of, so I believe it would help to communicate the latest features better to customers or schedule sessions to bring them up to speed on how products fit into their scenarios.

One piece of feedback I have is regarding the product documentation. If you could improve its seamlessness and develop documentation for common scenarios, posting that in the forum or marketplace would greatly facilitate getting started with new projects or products.

I have been using UiPath Platform for about six plus years, around seven years now.

UiPath Platform is stable.

Scalability is one of the biggest aspects that influenced our switch from the Automation Grid to UiPath Platform, as we have many reusable components that play a crucial role in our automations.

The customer support is good. They understand our needs and provide all the necessary support to maintain and stabilize our platform.

Before selecting UiPath Platform, we were actually on the Automation Anywhere platform, but we switched to UiPath Platform due to its ease of development, governance, and management alongside feature accessibility. I have recently developed this, about a couple of months ago.

I mentioned earlier that we were able to save five hundred hours per quarter. The Excel-based optimization previously involved juggling multiple workbooks and manual work, but we got it to work with RPA, which saved considerable hours and returned valuable time to the team.

The pricing, setup cost, and licensing have been good. We are using an internet connection for testing run times and developer licenses, mostly attended, though not all of them are fully utilized since we are focusing on getting the agents into place.

My advice to others considering UiPath Platform is to look into business needs to bring in automation, reduce employee burden and manual effort, thus creating a healthier environment where tasks can be managed by the bot, minimizing human errors and positively impacting any company.

I have followed UiPath Academy course to clear the certification for the advanced developer course, which provides a lot of benefits for kickstarting new projects or updating employees' skill sets, especially since AI is trending and many of us work in native RPA automation.

The UiPath Forum and community are very useful as everyone faces common errors or issues in the automation industry, providing a collaborative space to find solutions and share answers to existing questions.

Currently, we do not use AgenTik Automation, but we are interested in learning and trying it out in the future.

I would rate this review experience an eight out of ten.

My main use case for UiPath Platform is deterministic RPA flows, agentic reasoning, and document extraction.

At BJ's, we have a gas section of our business, so we receive multiple invoices from our vendors for gas deliveries, and we leverage IXP for AI-based data extraction off of the invoices to key into our payment systems.

I use agentic automation, and we're really looking at it from a reasoning standpoint; we're trying to think about how it can be implemented in a controlled fashion, which UiPath Platform has helped with, but we are trying to not overcomplicate processes and keep them simple where they can be.

We are using agentic automation for communications mining, particularly in inbound and outbound calls.

By leveraging agentic automation, we have achieved streamlined processes; for inbound and outbound calls, we had a very complex process where there was a lot of noise with the process being based on keyword alerts, and using agentic automation, we were able to filter out more incoming calls and actually realize what data should be passed on for human review rather than ignored.

We largely use the healing agent for our automations, which helps with brittle selectors.

In my opinion, the best features UiPath Platform offers include the ease of use, training, and onboarding, which have been great; generally, their core products of Studio, Orchestrator, governance, and logging have been phenomenal, and it is a very supportive and resourceful company.

Regarding the training and onboarding experience, UiPath Academy has great features, both hands-on work and the community forums are also very helpful for debugging and helping solve issues at a community level; Studio itself is one of the better UI-laid out RPA systems and also offers a vast variety of options and ways of performing specific actions, and the integration services with things like SAP have been phenomenal.

UiPath Platform has positively impacted my organization by streamlining processes, reducing manual time, and shifting efforts from monotonous work onto more high-value work for various teams.

I think UiPath Platform can be improved with a focus on training business users with the new agentic capabilities and having them more up to par with technological literacy and different uses that UiPath Platform can perform.

I feel that some products are pushed out earlier than a comprehensive system should be; for IXP, the group methodology for the extractions doesn't relay currently in the GA features for human validation, and it's displayed as a data table rather than a drop-down, which creates a barrier for business review.

I have been using UiPath Platform for four years.

For the most part, I find UiPath Platform stable.

UiPath Platform's scalability is great.

The customer support for UiPath Platform is great.

I have previously used Power Automate and various other RPA tools, and I consider UiPath Platform to be the most refined.

Over the past year of working for my current company, I have saved or developed 5,500 plus hours from my work.

Before choosing UiPath Platform, I evaluated other options, including Power Automate and Blue Prism.

My advice to others looking into using UiPath Platform is to approach it from a long-term view of how documentation will be stored, written, and maintained, and to explore a federated model. I would rate UiPath Platform an 8 out of 10.

UiPath Platform is used in many areas and different approaches at Equifax. For my use case in my business unit, it is mainly the dispute lifecycle managed at Equifax, specifically Dispute Resolution, and very focused on the RPA part.

For example, we have an RPA robot that is in charge of receiving disputes in a process called Referrals. We have a process that is responsible for receiving disputes for blocked credit files from other credit bureaus such as Experian and TransUnion. We are in charge of receiving those disputes, reading an image with the dispute coming from one of those bureaus and basically creating the dispute according to what that image contains. Whether it is a dispute on an ID, on a tradeline, on a collection, or whatever the person is disputing at the other credit bureau, we file the dispute on the Equifax side.

In addition to that, we also manage a complaints process where items are extracted through the CFPB Portal platform. Items are extracted and the entire complaint lifecycle is completed, whether that is setting the required response, resolving it, giving a response to the consumer, and finally closing the case in the CFPB portal. That robot is split into four different sub-bots or processes. That is another major area where we work with this part.

UiPath Platform provides a cloud ecosystem and everything is focused there—the assets, libraries, packages, and the whole orchestration part that UiPath Platform offers is definitely one of the major features that the platform offers us.

Mainly, we haven't seen a specific benefit within the development team itself, which is my area, but at the infrastructure level, I think the cloud orchestration has helped us a lot not to have to deal with on-prem infrastructure. It gives us more ease to make releases, to have the latest versions up and running, and not to have blockers or issues with different updates or migrations to the most current versions. I think that is mainly where the benefit lies.

Honestly, I haven't noticed a before-and-after type of improvement in implementing UiPath Platform itself because it has been implemented since I started working at Equifax. I think it is mainly been the constant improvements they have made over the years. The improvements have been the new technologies that have emerged over the years and that we have been incorporating into our processes.

I would like to focus to some extent a bit more on the Agentic, Maestro, and other such technologies, not so much RPA, which has been the area I have been working in over these years. I think overall that is not directly related to UiPath Platform itself. I do not really have any improvements in mind at the moment.

Approximately six years.

Over the years I have used UiPath Platform very consistently and it has always delivered very good performance, so I think it is quite stable.

The CFPB solution has been constant and has received monthly increases since I joined the company. It has been very scalable in that we just keep adding licenses and virtual machines to run whatever number of solutions we need. I think it is quite scalable.

Equifax pays for Diamond Support, so it has been very good. They are always very attentive and available almost at all times. I would say it is very good, although I have not used it very frequently.

I could not say, since from the time I joined the company everything has been done with UiPath Platform, so I do not have a reference to share.

It is mainly private cloud. Libraries are obtained from UiPath Platform's own platform to some extent. However, it is mainly private.

The implementation team was not external.

There have been improvements, including staff reduction and savings in time and money. I do know that our VP has shared those numbers with us, but I do not have the exact metric to share.

In my current position I do not handle that type of cost information, so I really do not know. However, it has been a good experience and I think we have used them well, but at the cost level I really do not have any reference to share.

I could not say, given that since I joined the company UiPath Platform has been used.

I would rate UiPath Platform a nine because we have seen once in a while some bug with logs or maybe the real-time information or graphs being displayed a bit out of sync or not showing the correct information at that specific moment. I think those are normal bugs for a live cloud platform. Overall it is a very good platform.

All systems have some point for improvement. Sometimes those small bugs happen, but I do not think there is anything else to highlight.

Initially I used the community when it came to detecting errors a few years ago. Now with the implementation of AI I do not really use the community, since I mostly handle troubleshooting, errors, and code best practices through AI, whether that is Gemini or ChatGPT.

My organization has used Agentic Automation, but I have not. I mainly work with RPA. There have been use cases such as for billing disputes and other kinds of case identification. I think it is mainly been in other areas of the team that do not involve my processes.

They should consider implementing Agentic. UiPath Platform's biggest advantage is orchestration, so I think it is a very good solution for applying Agentic. However, they should consider the limitations in integration with other technologies.

The questions are fine and the system of using a virtual agent is very good. I rate UiPath Platform a nine out of ten overall.