Currently, my main use cases for UiPath Platform are working on Agentic. Previously I have worked on multiple RPA processes, be it finance, sales, or airport operations.

My use cases and the department processes I have automated with UiPath Platform Agentic Automation are from the airlines industry, such as seat assignment and refunds for now.

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

One of the features of UiPath Platform that I appreciate the most is the Orchestration, along with the user-friendly UI where I can develop the code. These features benefit my organization by providing a low-code platform, using which we can easily deploy and develop our processes.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are very good; it's very reachable and has a quick turnaround if I have any queries.

UiPath Platform can be improved by adding more functionalities around security, especially around the Agentic AI. In the next release, I would want to see everything around Agentic included, making it more user-friendly, easier to access things, and allowing multiple tasks to be done on a single screen.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very good. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very effectively with the growing needs of my organization, as I work on multiple projects and can easily develop as soon as I get a project; the turnaround time is very low.

I have expanded usage, and the process has been very smooth; if I see an additional requirement in a process, I can easily develop it, and with multiple functionalities available in UiPath Platform such as Action Center and Human in the Loop, it scales effectively.

I would evaluate customer service and technical support as very good.

In case of any technical issues, I directly reach out to the SMEs and the TAMs assigned to me, who set up a quick meeting and are happy to resolve issues easily.

On a scale from one to ten, I would rate customer service and technical support as a nine; they are very reachable and knowledgeable, providing multiple solutions whenever I reach out.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

There weren't any challenges with the deployment. Frankly, it's very easy. It's direct.

I have seen a return on investment with UiPath Platform. Based on UiPath Platform, I have around 300, 400 bots with us, resulting in a very good ROI of approximately 20 million plus.

My experience with pricing, setup cost, and licensing as a UiPath Platform customer is very good; we get a bundle license, and if we have any issues, we can directly reach out to the sales managers to resolve them.

Before selecting UiPath Platform, I tested other products such as Power Platform and Automation Anywhere, but when I considered the UI and ease of use, I chose UiPath Platform. In my evaluation process, the positive aspects included the ease of use, the Orchestration as one of the biggest advantages, the support, the customer support, and the Development Studio, which is very good. The negative aspect was evaluating the license cost based on the ROI to determine if I could achieve it or not.

As a UiPath Platform user, my advice to other organizations considering UiPath Platform is that the platform is excellent; they should focus on comparing with other platforms, the ease of use, the products provided, the accuracy, and their quick turnaround for implementing new updates.

My teams have not used the vendor's UiPath Academy course.

I rate UiPath Platform as nine out of ten overall. It has everything you could want in one platform, including Orchestration, development, ease of use, easy connectivity, and the Academy is excellent for learning.

My main use cases for UiPath Platform include mostly backend tasks for customer service, PO management, and routing of emails.

My favorite features of UiPath Platform are Action Center and Document Understanding, as I'm in Action Center all day.

The benefits of these features for my organization are significant, especially with tariffs right now, as we're trying to save as much money as we can. So we try to do as much on UiPath Platform as we can. I've only been with my current company for three months, so I'm still trying to learn how they use it to save money. It's definitely not reducing headcount but keeping it where it is, which is the best benefit.

My teams have used the vendor's UiPath Academy courses. The biggest benefit I have seen from using UiPath Academy is that they make the tests and the exams, which we use. It's quite accessible and not overly technical for people who want to get involved.

I gain substantial value from UiPath Platform's user community. It is huge and offers many resources, and we use the forums extensively as they're very helpful.

One improvement I would like to see in UiPath Platform is the ability to connect databases directly to UiPath Platform, as we use SQL a lot, which would be helpful to link our transactions to what we're writing to databases.

From a Studio standpoint since that's what I work on mostly, the REFramework could use improvement, as it's very hard to customize it outside of what they pre-build it for, so allowing it to be more flexible for us would be great.

I have been using UiPath Platform for eight years.

I would assess the stability and reliability of UiPath Platform as very reliable. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales with the growing needs of my organization very effectively. We have expanded usage, and the process is easy to add licenses as we need them, though I don't know that we scaled too much more outside of that.

When I have had to use customer service and technical support, they've been great, and our technical account managers are always very responsive and willing to help.

They're always quick to respond, and they let us know when they can and can't help, making it easier for us not to constantly have to dig for answers.

Prior to adopting UiPath Platform, I was using Automation Anywhere. I wasn't heavily involved in considering a change, however, they wanted the regulatory side of it more, and UiPath Platform makes that easier.

I've never worked as an architect, so I don't really do any of the deployments.

I have seen a return on investment with UiPath Platform.

Before selecting UiPath Platform, we considered other solutions such as Power Automate and Automation Anywhere. UiPath Platform has more integration and security approvals for us.

We're trying to use Gen AI. We haven't implemented it yet, and we're still researching.

I would advise other organizations considering UiPath Platform to just jump in because it's easy to learn and get started, as they have free versions if you want to try it and see if you can do POCs with it, which is where we start, so just jump in and don't use Power Automate.

On a scale of one to ten, I rate UiPath Platform a ten.

The main use cases I see my clients implementing UiPath Platform for vary. It can be procure-to-pay, finance functions, GL reconciliation, and invoicing, specifically in the finance space. That's my background.

Many customers implement Agentic AI, Agentic automation in the BPO space where they want to take away the human in the loop function, put an agent, and orchestrate that on top of calls and everything.

The other places we're seeing a lot of traction are law firms, which are very document-heavy. They're trying to get agents sitting on top of their documents and trying to get information, which basically saves them a lot of time and effort. Even my wife's a lawyer, so I know they are running into many issues, wasting too much time with document processing, gathering, and then understanding the gist of the documentation, aligning it to the case.

We're very user-heavy with a lot of human intervention. If it's possible to build agents to do the work with a chatbot and then orchestrate the chatbot and put guardrails around it in terms of testing and everything, that becomes our biggest function. On the finance side, be that reconciliation, where we can build an agent or an orchestrator which can help reconcile end-of-period bookings and then add top-line, bottom-line.

UiPath Platform offers features Maestro and the whole Agentic jump that others don't. Others are trying to catch up, but they're not there yet. They have their own version, however, they've really taken the initiative and tried to do this before anyone can. The test suite is a differentiator. If you look at SS&C Blue Prism or Automation Anywhere, they don't have the capability.

The biggest benefit from Academy courses is that it's very much driven by UiPath professionals who work for UiPath. They really understand what the product can do and how it aligns to market needs. We've seen that once people go through certifications or coursework, they understand the product very deeply. They understand how to position it in the market and how to differentiate it from its competitors.

The product in itself is very robust. As mentioned earlier, it really scales, drives value, and there's good ROI on the product. If you are considering an RPA product, UiPath Platform definitely is one to consider, given the length and breadth of its capabilities and how quickly you can generate ROI on it.

UiPath Platform could be better growing in the Agentic and the GenAI space. They are trying to get there. Traditionally, they are an RPA firm, so they are hamstrung by that because the market knows them as someone who does RPA. I know they're trying to change the narrative, but if they can come out with a very solid product which can help drive Agentic or GenAI use cases, they could become the leader in the market. To make it a ten out of ten, there needs to be a jump in the Agentic and the GenAI space.

I have been using and implementing UiPath Platform for two to three years.

With the cloud now, scaling with the growing needs of the organizations has become extremely easy. You just have to know if you need to add bots. The licensing has become very simple.

Depending upon the use case, the scalability has become easy. You can go up and down based on capacity and how many bots and processes you want to automate. Scalability was never an issue for UiPath Platform, and with cloud it's become all the more easier.

It's a great product with great people who are very supportive and help everyone. I've worked with a lot of account executives, and they are true to the end. Having worked with other product companies, it is all about the sale and then disappearing.

These account executives are really helpful. They take it to the end.

UiPath Platform has been the Cadillac of the RPA world for a reason. It's left its competitors behind. If you look at the market space about five or six years back, there was Blue Prism, Automation Anywhere, and all the others. They still exist, however, they've fallen behind UiPath Platform in terms of market share. The reason for that is the reliability, the product as a whole, support, community, all of that. All of this makes the product a lot more stable and available.

I wouldn't call deployment simple. It isn't trivial. If you have the right set of people and partners who can really position or help you, it's not a setback, and it's relatively straightforward. If the partner's helping you and you have a very defined use case, you have your servers identified, you have everything identified, it becomes very straightforward.

The documentation UiPath provides is also pretty good. We have a good set of people who have been there, done that. That's why we find it a little more straightforward.

Agentic is the next evolution of RPA. We have customers who have saved millions of dollars or thousands of hours in terms of time saved.

The evolution now is Agentic. We want to build on top of that to help them not only automate but also orchestrate some of the tasks they're doing. It's not a question of people losing jobs, it's a question of people being re-planned to do more useful things.

On the Agentic side, there are not many ROI calculations we've done, primarily because it's relatively new. On the RPA side, we have anecdotal evidence across our customers where we've saved them millions of dollars on the finance processing side. For example, in procure-to-pay, AP and AR, reconciliation.

We've worked with other customers in hospitality where we've built technical APIs across different functions, different platforms to pull data from different places, and help them automate all of that using UiPath Platform.

They're going through a lot of license changes right now. If you're on prem going to cloud, they've simplified it a lot. It's simple enough now. Earlier, it was a little more complicated. We work with UiPath enough to really know the license model and how it works and everything.

In my current field of sales solutions, I've been working for about 20 years now.

The specific Agentic automation capabilities I or my clients are utilizing are agent building, orchestration, and testing. UiPath Platform support tries their best to help. It sometimes gets a bad rap as, when you get to support, it means you've tried every trick in the book.

I rate UiPath Platform eight out of ten.

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field.

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%.

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client.

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years.

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so.

On a scale of one to ten, I would rate UiPath Platform a nine overall.

We use the solution for building automations.

We significantly expanded our scale and effort to improve our throughput within the development team. So Maestro being able to have the business teams go in and actually wireframe their process for us out ahead of the development teams, that cuts down on the overall speed to develop. Since our longest part of our process is our discovery process, which we've now, you know, we take six weeks sometimes and getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

The orchestration of RPA workflows and the Maestro canvas are features of UiPath Platform that I enjoy the most. We've significantly expanded our scale and effort to develop and our throughput within the development team with these features of UiPath Platform. Maestro enables business teams to wireframe their process ahead of the development teams, which cuts down on the overall speed to develop because our longest part of our process is our discovery process, which takes six weeks sometimes. Getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

We have used the vendor's UiPath Academy course. UiPath Academy helps us ramp up people faster and scale a little bit faster. There's a lot of really good foundational knowledge in how to navigate the UI and how to use the product out of the box. However, for more advanced automations, it would be better if it was more curated. There's too much focus on the next product and not enough focus on making use of the current products that are in the platform.

To improve UiPath Platform, I suggest making a larger effort not just to solve the development timeline and time to delivery and time to value, but also focus on the process side of things for teams and companies that don't have a lot of time or understanding of their own processes.

Deploying UiPath Platform could be better.

My team has been using UiPath Platform for about four years.

The stability and reliability of UiPath Platform are good. We have on-prem deployment. All the hardware is ours, so the stability and reliability is up to us. With the automations that we're developing, it just works when we develop it. We don't deploy it unless it works and then after that it usually requires very low maintenance.

UiPath Platform scales with the growing needs of our organization. That is why we chose it, actually. That is the primary reason. We feel it scales better than Power Platform and some other solutions. UiPath Platform was the logical choice because it could handle the volume that we needed it to handle.

Customer service and technical support for UiPath Platform is really good. They have excellent account teams that do their best to support us in every way possible.

Anytime we have a problem, we always get it solved. When we give them a problem with the platform, we have an answer within hours. We get full attention and feel very good about their level of support and couldn't ask for a better technical team.

Before selecting UiPath Platform, we considered Power Platform, n8n, and Automation Anywhere.

Prior to adopting UiPath Platform, we were using Power Platform and Automation Anywhere to address similar needs. The factors that led us to consider a change were more about particular use cases that performed better in one tool or the other. Power Platform is really good for the decentralized citizen development community whereas UiPath Platform is more focused on developers and doing more digital integrations, digital layer automation.

The deployment could have been better. Basically, just for comparing it to Power Platform, it's all SaaS in the cloud. Orchestration is really invisible, however, I also think that's a drawback to the overall platform. With UiPath, you have to really understand how to build from a software life cycle perspective, or else you really don't accomplish much. It's a little bit more difficult to ramp up scale and embed. That said, once you have it built and the pipeline of automations built within UiPath, it actually goes pretty smoothly after that.

We have seen a return on investment with UiPath Platform. However, my feedback is it's not our return on investment. Since we're doing these automations for other lines of business internally, the costs that we're recouping aren't our costs that we're recouping. Making that more transparent to us and how they're recouping their hard costs is also pretty critical to helping us expand and scale.

My experience with pricing and setup cost for UiPath Platform is that it's expensive for all components. It's very expensive, which then forces our hand to make it worth it. We then had to go and actually execute on the value.

When comparing solutions, both positive and negative aspects stood out to me. Power Platform is a platform, but it's a bunch of smaller products that weren't really thought out as an overall platform - individual products that are combined together in the Power Platform. With UiPath Platform, it actually feels an end-to-end platform that is fully integrated with all the different products that are in the ecosystem.

My advice to another organization considering UiPath Platform is to start small. The sales teams will tell you to take a big process and automate it. Start with the first step of any process anywhere. Your first step will always change the second step in the process.

By automating that first step, take a stop or take a breather and actually look at what the second step is now. Does it need to change? Does it still need a human in the loop? Can we just go on to the third and fourth step instead? Do we even need a second step? It's about taking it one step at a time because when you start automating one step, it's always going to change everything that comes after that. Even though the sales teams are telling you to go big, target phases. First step, second step, third step, and just keep automating backwards from there.

I rate UiPath Platform eight out of ten.

My use cases for UiPath Platform in my organization are to automate process, operation process and the business process.

I find the security features of UiPath Platform most valuable because I don't have problems with UiPath Platform during my journey, and I appreciate the support. The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this. I have seen time saved and value from using UiPath Platform so far. Security operations are very important for us, but I think the time saved is significant.

I think UiPath Platform could improve in the catalog regarding options and hyperautomation, as I think this is more evaluated, and operations too. I don't want to see additional features in future releases. I don't have current pain points that I would want them to fix.

I have been using UiPath Platform for almost four or five years.

I assess the stability and reliability of UiPath Platform as very good.

The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this.

I have considered other automation solutions in the last years, but for RPA, I only used UiPath Platform and Automation Hub among other things.

My experience with deploying UiPath Platform is very good, as my team discusses this, saying it's very secure and fast.

My experience with contracting for UiPath Platform is good, and I think there is an opportunity for price revision, but it's a good negotiation for us because of security.

I have seen time saved and value from using UiPath Platform so far. We have 800 people saved now with using UiPath Platform in terms of FTEs. That is per year, the time I am saving with UiPath Platform.

I selected UiPath Platform over Automation Anywhere because of its security, as I think it's the best.

The price is what would make it a perfect solution for me. I would give UiPath Platform support a rating of nine on a scale of one to 10. I have experience with contracting, licensing, and pricing of UiPath Platform, but I handle this job once a year during the contract revision. I currently have almost 300 robots deployed with UiPath Platform. I deployed a little more than a hundred robots across several years. I plan to expand and deploy more robots next year. I would rate UiPath Platform a nine on a scale of one to 10.

My main use cases for UiPath Platform in my current organization involve automation, so it helps with use cases where I don't want to do too much coding, where it's easier to pick up and I want Orchestrator.

An obvious example of automations I've done is onboarding. We onboard users with various applications through UiPath Platform. So the ticket will come in, the bot will pick up the ticket, it'll go to all these applications, give you the access you requested and then it closes the ticket as well.

Originally for onboarding, we had many errors happening where the wrong access was given or admin access was accidentally approved. Now, when the bot picks it up, it'll check stuff like that. And if it's admin access, it will go to an extra approval step. Before, it might have been accidentally slipped through and it would be a lot of user error in that case. So now we don't have any errors for onboarding.

The features of UiPath Platform that I find most valuable are probably the orchestration part. You're able to see everything happen in real-time. You're able to see the logs as well. Everything's all in one application.

It's difficult to say where UiPath Platform could improve. Many of the improvements that I want are something they're planning to have done.

An example would be Agentic AI; it was something that I wanted a bit ago. An integration with various other software that they spoke about today includes Google Cloud, Salesforce, and similar platforms. It's still coming out. I don't see everything, so it's hard for me to pinpoint something specific that they don't have on their roadmap.

I have been working in my current field for almost eight years now. I have been using UiPath Platform for six of those years, or five of them.

I would assess the stability and reliability of UiPath Platform and its bots or automations as pretty good. I would say reliability is very based on the developer. In terms of software, how it was built.

The plan is always to expand more. There's always something to do. As the company grows, so does the workload. So there's definitely a lot more work now. We currently sit at probably about 30 to 50 bots. We're looking to expand, probably double over time.

Prior to adopting UiPath Platform in my company, I had used other automation software, such as Power Automate, Automation Anywhere, and Python has a bunch of libraries that are available.

We've used what we consider the best tool for the job. If it's within the Microsoft environment, we'll go towards the Azure stack rather than UiPath Platform. My current company, when I joined, already had UiPath Platform. They saw that UiPath Platform was pretty much a big leader in the space for RPA. It's a pretty big name.

My experience with deploying UiPath Platform and robots is pretty simple. It's very user-friendly. You don't really need a software background to pick it up. Deploying is just a couple of buttons.

We reduced our onboarding time for new developers from one to three days of the ticket closing to within the hour, 30 minutes.

I have evaluated other RPA solutions to compare with UiPath Platform in terms of both pros and cons; probably the biggest competitor would be Power Automate. It has the backing of Microsoft, which is huge. They have OpenAI, they have native connectivity with their entire environment. So it's a really big pro. The con is they're not very good at orchestration; they're more workflow-based, so that's a drawback. That's where UiPath Platform has an advantage.

My advice for someone who is considering UiPath Platform is simply to do it. A ten out of ten for me would be having native integration with everything I'd want and I don't think that'll ever happen. I'd want is Teams, however, Microsoft owns it, and they wouldn't give it away.

On a scale of one to ten, I rate UiPath Platform an eight. It's a really good platform in terms of what it does and what it's offering now; it's getting better.

Currently, we are using mostly RPA, which is fixed automation, outcome-based. We know what the input and output are. This will do that regular task, so that is what is current. Earlier I was preferring RPA, however after seeing agentic's potential, I wanted to explore more on agentic AI and how that entire business workflow can be automated.

Currently, we are in food manufacturing, and we have many business functions such as order-to-pay or procurement-to-order. We are doing all these things by having third-party software such as an ERP suite, Snowflake, and other tools.

I want to explore how we can use Maestro to bring up that entire business automation workflow. We are trying to achieve the same business flow that is happening. I wanted to try it with Maestro.

We went with UiPath Platform for a specific use case. We were already doing it, however, there was significant manual involvement. So, for us to implement UiPath Platform was to find software or a tool that can automate all these things.

For our use cases, we were previously using different tools and a tech stack. It made a difference, though not drastic, with about a 2 to 3% change over in the three or four use cases we are doing. It was previously a manual process combined with specific tools. With UiPath Platform, we are using RPA bots and have removed all other tools.

As a business-based person who handles engineering and IT from the business side, I can say that improvements would be beneficial in the automation of the entire software development life cycle through more agents, similar to the testing automation currently being done.

The activities we have implemented are pretty straightforward. The testing time and process were somewhat challenging. While deployment was straightforward and easy, the testing part, particularly testing the functional use case, was difficult.

Writing test cases and dealing with failures was challenging. We had apprehensions about whether it would work well with the current setup, even with some latency.

I have been using UiPath Platform for the past eight months.

We maintain metrics and KPIs for these bots, monitoring their functionality and performance. We compare metrics between previous and current states, which shows significant improvement. We have not experienced any stability issues so far.

While we are not using the full set of functions or functionality of UiPath Platform, only utilizing a limited part of RPA bots, we have experienced good scalability with what we are using.

I have been using the community support, which I would rate between seven to eight out of ten.

The response is good as they have a large community. When questions are posted, someone always tries to help. The notification system is effective, alerting users when someone from UiPath Platform has posted a potential solution to their thread.

In terms of technical support, we haven't reached out so far so I can't say how they are.

It made a tremendous change in the way that we are doing the deployments. Right now, are doing on-prem deployments. It's connected, yet we eventually wanted to move to UiPath Cloud or maybe AWS.

It's pretty straightforward for whatever the activities that we have made, and we didn't have much. Testing was pretty straightforward and easy yet testing the functional use case made it a little difficult.

The change came from business requirements when customers indicated that the current process was not optimal. We then started exploring alternative solutions, which led us to implement UiPath Platform.

We wanted to remove that manual intervention or bring up some human touch there. First, we did a prototype to see how the end-to-end workflow was happening for one use case. Then we tried to derive metrics, such as how much time we are saving in terms of resources and for the entire flow. It made a significant difference for us at that point in time. Usually, it used to take many minutes and had to interact with numerous tools and technologies. When we implemented UiPath Platform and RPA, it showed substantial improvements from a metrics perspective regarding time savings and overall efficiency.

I cannot provide specific advice about certain aspects as we have not extensively explored all features. We have not had to raise any support requests so far.

Every business and company has its own requirements. The best suggestion is to understand the full functionality of UiPath Platform and carefully consider the areas where it should be implemented rather than utilizing it everywhere without proper evaluation.

Based on the overall functionality and features being used, the reviewer rated UiPath Platform an eight out of ten, indicating satisfaction with the solution.