The best way to keep track of your tickets.
What do you like best about the product?
GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.
What do you dislike about the product?
There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Updates help keep the tool agile and not lose focus.
Updates help keep the tool agile and not lose focus.
What problems is the product solving and how is that benefiting you?
Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.
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