StoriiCare - Electronic Health Record

What do you like best about the product?

We are pretty early on in the process, but we have certainly appreciated the onboarding experience. The responsiveness from the team stands out, and we're also appreciative of the customization abilities StoriiCare offers, allowing us to really tailor StoriiCare to fit our specific needs.

What do you dislike about the product?

We're still figuring out some of the ways that StoriiCare might be improved to best serve us. Implementation is still in very early stages. There are some moving parts, different app downloads, and services within the StoriiCare platform that are feeding into the larger documentation. I'm interested to see how some of those different platform systems speak to each other, you know, how seamless that's going to be. We'll see about that. There was some fairly heavy lifting when it came to the billing portions of the StoriiCare setup. The extent to which those are now complete is yet to be discovered. We'll see what that looks like as we start to process some of our initial payments and billing cycles.

What problems is the product solving and how is that benefiting you?

StoriiCare supports our EVV client tracking and documentation needs, crucial for billing in Minnesota. We believe StoriiCare will help grow our processes more deeply at Elder Circle.

What do you like best about the product?

I like how StoriiCare is always listening to how we run our business and working WITH us to find solutions to our daily needs.

What do you dislike about the product?

Everyone we have worked with has been AMAZING, but having a quick customer service line for simple fixes as I have problems would be great. A number or virtual meeting room that doesn't need to be scheduled so I can work through the small fixes in real time when I'm in the system. I wear lots of hats and sometimes I'm it would be nice to finish a task before putting on a different hat rather than going back and forth.

What problems is the product solving and how is that benefiting you?

They have worked to update how we track medication administration and have even helped uploading and imputing SO much as we onboarded, it has been AMAZING!

What do you like best about the product?

The support that is given when attempting to use a new icon. I love that everything you can think of for Adult Day is accessible or in the works for using the app. I was able to create a daily sheet for all participants and a preadmission form. All the options to create it are on the site and everything you can think of is available. I enjoy being able to scan paperwork and drag the documentation into the files. I love that this app allows me to put everything in one spot, including med documentation or any changes that occur and that my CNA's don't have to chart on paper.

What do you dislike about the product?

Sometimes not having something at my fingertips or forgetting how to add the tasks or forms. However, the great thing about storiicare is they have a chat where the help can come pretty quickly. I do wish that we didn't have to submit a ticket to get a person to person help. I would also like to see some updated videos for tasks.

What problems is the product solving and how is that benefiting you?

They are making everything for adult day a one stop shop for all communication for the participants, staff and families. I no longer have a massive calendar at my desk with a list of participants, I can log in and go to the register to see who is attending on what day. When a family swaps a day it is easy to change in the schedule and in the billing. Just thought of another thing that may be helpful in billing is a way to edit it after a payment has come in. I have some families that pay weekly and I have to create several invoices. Long story but happy to share more later.

What do you like best about the product?

The simplicity of the system has made billing and invoicing so easy! The training staff are exceptional and very welcoming!

What do you dislike about the product?

The only downsides that I've encountered are the customization options, sometimes is a bit confusing.

What problems is the product solving and how is that benefiting you?

It combines all the services we had been using into one easy to use platform, nursing, social services, activities, meals and billing all in one place.

What do you like best about the product?

I enjoy how user friendly it is and ease of use

What do you dislike about the product?

I would prefer a bit more customization to make it more catered to our compny

What problems is the product solving and how is that benefiting you?

Provides me a place for my employees to communicate and house all patient info

What do you like best about the product?

I appreciate that StoriiCare keeps everything for our residences and home care in one system and is relatively easy for staff to learn. It reduces the mental load of remembering where documentation lives and helps our team focus more on residents instead of paperwork. The care plan templates are especially helpful, as they save our RNs a significant amount of time and help ensure consistency across residents. The family portal is a great feature that improves transparency and communication with families, allowing them to see updates and feel connected to their loved ones without us having to send separate emails or reports.

What do you dislike about the product?

More quick-select and checkbox options would make real-time charting faster for staff. One of the main areas for improvement is the lack of true checkbox or quick-select inputs in note sections. We've had to build workarounds by creating tables inside of notes where staff manually type yes/no or initials to indicate completion of ADLs or care plan elements. While this works, it's slower and less intuitive, especially for CNAs documenting in real time on a phone or tablet.

What problems is the product solving and how is that benefiting you?

I use StoriiCare to centralize documentation, improve communication, and simplify compliance tracking. It reduces missed handoffs, eases the mental load on staff, and allows us to focus more on residents. The care plan templates save time and ensure consistency, while the family portal enhances transparency.

What do you like best about the product?

StoriiCare is a user-friendly EMR that’s well suited for day program purposes. It’s easy to navigate and works well for the needs of a day program setting. Integration of StoriiCare has been smooth and near effortless thanks to their friendly and supportive customer service team.

What do you dislike about the product?

Any “dislikes” we’ve had (and there really aren’t many) have been met with gratitude, along with a clear eagerness to improve.

What problems is the product solving and how is that benefiting you?

StoriCare has helped our program work more cohesively by bridging communication gaps across interdisciplinary departments, while also keeping us compliant with state regulations.

What do you like best about the product?

I love that the StoriiCare team truly cares about their customers and the customer experience. They are always there within minutes to help solve problems, navigate forms, and different workflows. It doesn't cost extra money either, and I never feel like I'm being sold more of their product. The product speaks for itself. Also, setting up StoriiCare was incredibly easy and seamless.

What do you dislike about the product?

Some of the features like the messaging portal are a bit clunky and sometimes things glitch. However, the SC team is on it! They always update their features and I love that you can see the updates changing in real time.

What problems is the product solving and how is that benefiting you?

StoriiCare solves absolutely everything for our adult day program, from documentation and client record tracking to communication with our onsite and virtual team.

What do you like best about the product?

I want to give the Storii team credit for their willingness to get on video calls and also send us videos to try to help when issues have arisen. As other reviewers have said, their software is customizable, and I think at times that causes some hiccups in roll-out, but it does allow for the software to be adapted to meet our needs. The owner of the company is also willing to get on these calls, and if it is a software issue or a "storii issue" they take ownership and have resolved our issues.
I really like the family app option and the sign in process in connection with an IPAD and a link has made attendance much easier. We were doing a paper sign in method previously that was very time intensive for logging in our previous software.
The software can also be put on IPAD for the staff to document in real time who is participating in what activities, provided the activity calendar is done in the Storiicare system. This puts some of the responsibility on the team members and gives them ownership.

What do you dislike about the product?

I'm old school and I still wish there as a paper manual that I could have held in my hand and used it to learn the features, but I realize that is not how things are done anymore! We did have some challenges with roll out and it is overwhelming to learn all new software. I thought our families would use the app more than they have; that was a bit challenging to get that started, and I wish the families could message us directly from the app without us having to start the text chain. I also would love it if I could upload a ton of pictures and maybe "tag" certain participants so they would show up in their loved one's profile.

What problems is the product solving and how is that benefiting you?

The attendance feature, logging in with the Ipad is helping us with attendance.
The feature allowing us to assign staff to tasks and have them marked when complete is helpful.

What do you like best about the product?

Storiicare makes it incredibly easy to complete member paperwork, keep files organized and 100% digital, and plan the calendar on a daily basis.

What do you dislike about the product?

The billing feature is still not optimal, I continue to use Quickbooks. Also, checking in members - if this could be a bit easier that'd be great.

What problems is the product solving and how is that benefiting you?

Quick calendar creation; identifying which members are coming each day.