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Prove stops fraud!
What do you like best about the product?
Prove PRO model represents the best technology in the marketplace that can stop fraud. The concept of using phone-centric identity verification is extremely effective in fighting fraud.
What do you dislike about the product?
The current integration of the product is too cumbersome. The. Prove the onboarding team is very knowledgeable and compensates for the lack of automation. Ideally Prove would offer a widget or self-service portal allowing its clients to onboard with ease.
What problems is the product solving and how is that benefiting you?
Prove helps to solve all the issues when it comes to fraud. Their technology when implemented fully will stop all fraud and helps you identify the real users and their identities.
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Excellent Device and Possession Device Authentication Service
What do you like best about the product?
Prove is excellent in minimizing spoofed applicants. With every digital application we receive, we know whether the user's telephone number is in service and if they have possession of the phone. We also receive other demographic information about the applicant that help authenticate the user.
What do you dislike about the product?
The integration side is complex and challenging. Not only do you have to tie into their API, but you also have a text solution in place. Ensure your development team is up to the task and that you test each potential response you receive from Prove.
What problems is the product solving and how is that benefiting you?
Prove helps minimize the number of fraudulent or spoofed applications we receive. In turn, we see few fraudulent applications and make better underwriting decisions. In short, it helps minimize losses due to fraud.
Solid service with excellent support
What do you like best about the product?
The support is excellent, including a highly professional CSM assigned to our account.
What do you dislike about the product?
Contract negotiations could proceed faster and more smoothly.
What problems is the product solving and how is that benefiting you?
Prove is helping us to better know our customers and validate that phone numbers provided by our customers are actually aligned to the customers and trustable.
Prove has provided an outstanding product and service
What do you like best about the product?
The tools themselves are industry leading and have enabled our organization to improve authentication rates and performance over our previous provider substantially.
What do you dislike about the product?
Have not yet identified any downsides; any issues have been resolved promptly and accurately.
What problems is the product solving and how is that benefiting you?
Solving for authentication of identity and other potential fraud risk concerns in a digital environment. We have been able to improve our authentication rates by almost 10% allowing us to book more loans and revenue. Instant lnk technology has also enabled a more customer-friendly experience vs. previous voice-based solutions.
Recommendations to others considering the product:
Prove brings a wealth of experience in mobile phone authentication and applicable use cases. They have outstanding coverage in US and CN and are great partners to work with.
Enhanced customer experience
What do you like best about the product?
There is a clear correlation between some of the information provided to us and fraud. The parameter additionalinfo tells us that at Prove's end there is a mismatch between phone and ssn. This helps us in mitigating risk. We also use prove to auto-fill the application form, reducing the chances of manual errors by customers.
What do you dislike about the product?
We have observed that Trust Score is sometimes very high value but the customer was a fraud case. There should me more indicators which should give us more insights on how trust scores are calculated.
What problems is the product solving and how is that benefiting you?
Fraud prevention and auto-filling the application form. We sometimes also use it for deeper analysis on customer if we detect that customer may be a fraud case.
Recommendations to others considering the product:
Prove can help in mitigating the risks and auto-filling the application. So it is helpful for both customers and business.
Great customer support!
What do you like best about the product?
Prove has been a reliable source of information for our fraud prevention product, helping us identify potential fraudsters ahead of time and preventing abuse of our customer's systems. The support we get from our Customer Service Manager is good, and any questions about integration is readily answered in their documentation.
What do you dislike about the product?
The documentation is password-protected, which can make things a little inconvenient when I need to look something up quickly. The slight overlap in Trust vs Verify occasionally makes me do a double take on where I should be looking for information - better or more clear separation between the two product offerings may be helpful.
What problems is the product solving and how is that benefiting you?
Customer onboarding is the main problem we use to solve with Prove, and Prove has reliably been able to provide us with the information we need to check and validate onboarding customers.
Prove
What do you like best about the product?
Helps speed up KYC for our customers as well as prevents us to send potential failed customers through our banking KYC.
What do you dislike about the product?
Limited customization on the design side. You are forced to use their iframe form fields.
What problems is the product solving and how is that benefiting you?
KYC pre-screening saves us money so we don't have to send all KYC through our banking partner.
Filter out bad actors for your application
What do you like best about the product?
Prove will help filter out fraudsters from your application. Using their APIs you can make sure your potential users possess the mobile device tied to the actual phone number. After this step, there are a few options. You can check how reliable the phone number is tied to that mobile device. You can also pre-fill address information and verify user-submitted data.
Every situation is different, and you can configure the API to return more details on a certain step. For example, when verifying users, it may be that Prove's requirements are too strict for your app. You can have the API return more details about a rejected data set and then write custom logic to take your own action.
Their API also includes sending text messages to mobile phones. We didn't have to add Twilio or another provider.
Every situation is different, and you can configure the API to return more details on a certain step. For example, when verifying users, it may be that Prove's requirements are too strict for your app. You can have the API return more details about a rejected data set and then write custom logic to take your own action.
Their API also includes sending text messages to mobile phones. We didn't have to add Twilio or another provider.
What do you dislike about the product?
The documentation was not the greatest. When receiving the guide and example documentation it is not clear how to achieve the sample applications using the APIs provided in the example. I ended up ignoring their recommended steps, which in my opinion were not sufficient to implement our use cases. Instead, I looked through their APIs and came up with custom work to get a solution going. Luckily they linked us to a customer that was live with Prove and from their webpage I was able to figure out what a potential implementation would look like.
What problems is the product solving and how is that benefiting you?
We want to keep fraudsters out of our application. With Prove, this is easier. There will always be a balance of filtering out some good actors with the bad. But you can create your own custom logic to work with this. A lot of fraudsters fail our Prove verification. This helps free up our team to work on other things. The amount of fraud we have is manageable so far.
Recommendations to others considering the product:
* Consider that good actors may be blocked using Prove
* Get testing scenarios set up with Prove early
* Custom logic may be required if default solution needs changing for your situation
* Get testing scenarios set up with Prove early
* Custom logic may be required if default solution needs changing for your situation
Excellent customer service, somewhat complicated implementation and technical flow
What do you like best about the product?
The integration team was quite helpful through a very challenging integration. The customer service continues to be excellent.
What do you dislike about the product?
The API configuration is somewhat confusing and cumbersome. In addition, understanding the flow of trust scores vs. verified is very challenging and has created issues as our team has worked to implement and augment our registration process.
What problems is the product solving and how is that benefiting you?
We are solving mobile verification and reputation. The reason codes are quite helpful in assessing the challenges of our marketing in terms of the people we are attracting.
Good solid product for our security needs, good support and documentation on services
What do you like best about the product?
Good support, client relations. Service is reliable and always up.
What do you dislike about the product?
Pricing is a bit high based on our volume.
What problems is the product solving and how is that benefiting you?
We can verify customers applying for banking services confidently using a cellphone. Prove's services allow us to minimize application time.
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