Enhanced customer experience
What do you like best about the product?
There is a clear correlation between some of the information provided to us and fraud. The parameter additionalinfo tells us that at Prove's end there is a mismatch between phone and ssn. This helps us in mitigating risk. We also use prove to auto-fill the application form, reducing the chances of manual errors by customers.
What do you dislike about the product?
We have observed that Trust Score is sometimes very high value but the customer was a fraud case. There should me more indicators which should give us more insights on how trust scores are calculated.
What problems is the product solving and how is that benefiting you?
Fraud prevention and auto-filling the application form. We sometimes also use it for deeper analysis on customer if we detect that customer may be a fraud case.
Recommendations to others considering the product:
Prove can help in mitigating the risks and auto-filling the application. So it is helpful for both customers and business.
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