Ramp
RampReviews from AWS customer
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Great product and reliable customer support
What do you like best about the product?
-User friendly / intuitive. I rarely have questions, but when I do, customer support is responsive.
What do you dislike about the product?
-N/A. It's great!
-It would be nice if there were a way to use Ramp to pay vendors who require a login to their online portal to pay bills.
-It would be nice if there were a way to use Ramp to pay vendors who require a login to their online portal to pay bills.
What problems is the product solving and how is that benefiting you?
-We use Ramp to process expense reimbursements and pay accounts payable.
Time Saver, Continous improvement
What do you like best about the product?
Ramp has saved our company a lot of time processing AP and Credit Card Charges. I love that ramp continuously improves their product, finding new ways to quicken our processes.
What do you dislike about the product?
All drafts are still viewable by everyone with access to bill pay. This creates a bit of a privacy issue.
What problems is the product solving and how is that benefiting you?
Ramp is attempting to come up with a way that send an invoice in bill pay to drafts so that all users cannot see all invoices that are in drafts.
Every business should have ramp
What do you like best about the product?
We switched from Bill.com and there are a few things I love about ramp:
- Ease of use: the UX is incredibly easy to navigate
- Getting the team set up! It was easy to get everyone in, even our accountants
- Customer service is always so helpful, even when there aren't features that are offerred currently, they'll provide work arounds or let you know when that feature is offered.
-I'm able to choose the accounting date when syncing to our accounting software. This is a big one, especially for accrual accounting. It saves so much time.
-Our billing/receipt/all accounting flows just so much easier because it's so much easier to get the context of what the charge was, and if I don't know, the comments or reminders in ramp allow me to follow up with the team.
- Ease of use: the UX is incredibly easy to navigate
- Getting the team set up! It was easy to get everyone in, even our accountants
- Customer service is always so helpful, even when there aren't features that are offerred currently, they'll provide work arounds or let you know when that feature is offered.
-I'm able to choose the accounting date when syncing to our accounting software. This is a big one, especially for accrual accounting. It saves so much time.
-Our billing/receipt/all accounting flows just so much easier because it's so much easier to get the context of what the charge was, and if I don't know, the comments or reminders in ramp allow me to follow up with the team.
What do you dislike about the product?
There are only two things I wish I could change about Ramp:
-I wish you could set the time zone and time for cards with daily limits to reset. Currently it's in UTC which can be tricky when we use it for team onsites since it doesn't coincide with when we're using the cards.
-I wish you could designate someone on the team as a "travel planner" to automatically be able to book travel and manage trips for everyone. Currently, a user can log in and designate someone individually to do this, but it would be helpful to take away this step (especially for C-level users who usually don't have the time to log in and do this).
-I wish you could set the time zone and time for cards with daily limits to reset. Currently it's in UTC which can be tricky when we use it for team onsites since it doesn't coincide with when we're using the cards.
-I wish you could designate someone on the team as a "travel planner" to automatically be able to book travel and manage trips for everyone. Currently, a user can log in and designate someone individually to do this, but it would be helpful to take away this step (especially for C-level users who usually don't have the time to log in and do this).
What problems is the product solving and how is that benefiting you?
It allows us to control spending so much more as well as automate a lot of our otherwise very timely accounting processes. In a small start up like ours, it's so important to have a software like Ramp that allows us to have that control and minimize the amount of time we're spending on the processes.
Great move to switch to RAMP!
What do you like best about the product?
Our users love it - they are done once they submit their items. They no longer have to save receipts until the monthly report is due. As the Admin, I love that it integrates and syncs with our accounting software so quickly, it is an immediate benefit for department heads looking at their reporting. I also have set up workflows so that employees only see their relative GL department codes. Our external audit team likes the review processing that happens in the 'background'. The employees' expenses are reviewed and approved by department heads. The initial setup was easy and the online support and call-in support folks are helpful.
What do you dislike about the product?
We are relatively new using RAMP, so I am still learning how to access reporting. Statement reconciliations were a challenge at first, but that process is improving. I would like the time a request for an employee card and the time until it is delivered to be quicker.
What problems is the product solving and how is that benefiting you?
The biggest benefit is that our users are required to submit receipt picture, GL coding and short memo line, and that there are text and email reminders nudge the user to submit those items. We have much better compliance with this issue. Previously, they would lose receipts because there was such a time delay.
Small company Ramp user
What do you like best about the product?
Our company has been using Ramp for about 1 1/2 years now. In general, our users prefer it over our prior solution and Accounting likes the integration with Sage Intacct, as well as the ability to easily get information downloaded to Excel
What do you dislike about the product?
On the downside, we are a multi entity company, and one charge can not be split between multiple legal entities.
What problems is the product solving and how is that benefiting you?
We've issued multiple virtual cards to our users,and Ramp makes this easier than our prior solution, which required a physical card to be issued, and we therefore kept a strict limit on those card issuances.
Excellent Customer Service
What do you like best about the product?
Ramp has the ability to safe so much time. Instead of monthly expense report and waiting for receipts, it is done right away. Makes my life easier.
What do you dislike about the product?
Haven't found anything that I really dislike. Sometimes receipts get a little blurred.
What problems is the product solving and how is that benefiting you?
Ramp is saving time and money. I am able to invoice faster because I get the receipts faster.
Ramp -
What do you like best about the product?
It's been transformative to have our bill pay and corporate card spend in one application. It's easy to set up new cards and not having to logino a separate bill pay application is a true time saver.
What do you dislike about the product?
It's a bit disconcerting that not all modules signal activity in the same way. Bill Pay does not give the on-screen indicator of a yellow circle with the number of items requiring attention like you get with the Inbox, My Ramp and Accounting modules.
What problems is the product solving and how is that benefiting you?
Ramp is helping streamline our accounting by giving us one application that covers corporate card spending, expense reimbursement, and bill pay.
Ramp is an absolute game changer!
What do you like best about the product?
Ease of use, intuitive, frees up my time as an admin as users are breezing through their transactions real time with minimal assitance from me. We've closed our books 3 days earlier as I am not waiting for users to complete their charges. Really easy to implement and train. In fact I don't even train anymore, just hand out the flyer and users are on it. We use it everyday and it was extremely easy to integrate. Took less than a day.
What do you dislike about the product?
I have not found one yet, and plan to Ramp it up with contracts and bill pay in the future!
What problems is the product solving and how is that benefiting you?
Allowing us to close the month sooner and less training, management of users. Ease of use just makes it a breeze for our employees
Ramp is very convienient, easy to set up and integrates seemleesly with our accounting system
What do you like best about the product?
Very simple to use and understand portal. Convieneint for quickly assigning and changing credit limits for employees
What do you dislike about the product?
Bank integration was a little challenging to make payments on card - excited about their new bank account feature.
What problems is the product solving and how is that benefiting you?
Easy to set credit limits for both employees and contractors
This is so much more than a credit card
What do you like best about the product?
Ramp has really streamlined our AP process. it seamlessly integrates with our tech stack and it handles our company card, our billpay via ACH, and our travel. They have put a lot of effort into their user experience and it has allowed us to even stop subscribing to other services that we were using, just because we could use Ramp's interface for all of it.
What do you dislike about the product?
I have not had any complaints about Ramp, this is the card to use if you are a startup
What problems is the product solving and how is that benefiting you?
Ramp started as just our company credit card, but it has quickly expanded to handle the bulk of our AP operations. It has tons of useful automations that allow us to handle it with minimal staff and time
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