Contentstack Adaptive Digital Experience Platform

What do you like best about the product?

I love that Contentstack enables my marketing team to update content without needing developer involvement. It simplifies multilingual and multi-region content management. I also appreciate the easy integration with third-party tools, e-commerce platforms, and marketing systems. The initial setup was smooth.

What do you dislike about the product?

I find the search speed and filtering for large content repositories could be enhanced.

What problems is the product solving and how is that benefiting you?

I use Contentstack to enable my marketing team to update content without developer involvement and to simplify multilingual and multi-region content management.

What do you like best about the product?

I love how easy Contentstack is to use, even for someone without much technical knowledge. It's a powerful tool that simplifies content management and delivery for IT support articles. The approval, review, and version history features are particularly valuable to us because our articles are sensitive and need a proper workflow. These features make it easy to ensure accuracy and allow us to revert to previous versions if needed. The editing facility is impressive, letting us shape articles exactly how we want them.

What do you dislike about the product?

Maybe the latency can be improved because it's still a bit glitchy on Contentstack. When I'm using the editor to edit articles, it takes some time to load the articles in the editor, and when I make any changes, the preview page also takes some time to update and show it. It's not instantaneous. I know technologically it's challenging, but if this can be improved, it would be better.

What problems is the product solving and how is that benefiting you?

I use Contentstack to manage support article content easily without much tech knowledge. It eliminates IT bottlenecks for updates, reduces article management burden, and offers a powerful review, approval, and version history system. It's great for customizing articles and preventing wrong updates.

What do you like best about the product?

The best thing about it is the easy-to-use visual builder, which makes everything a breeze. It’s also decoupled from the back end, enabling you to deliver content from one source to many websites or hosted pages. You can also automate your daily or monotonous tasks with the help of AI agents, along with easy integrations, great performance even with large files or code.

What do you dislike about the product?

The biggest issue is the lack of good documentation for the Contentstack API. The documentation is very limited, and the parts that are available are inconsistent.

What problems is the product solving and how is that benefiting you?

It solves the developer bottleneck issue because it’s a headless CMS. Omnichannel content chaos is prevented by decoupling the backend content from the frontend presentation. This allows marketers to publish content anywhere quickly, while also enabling developers to keep building without being blocked by content updates.

What do you like best about the product?

I find the version control in Contentstack to be very good compared to other platforms in the market. The transition to using Contentstack was smooth because the Contentstack team was always available.

What do you dislike about the product?

I find the UI complex and feel it can be simplified.

What problems is the product solving and how is that benefiting you?

I find Contentstack organizes all my articles in one place and offers excellent version control compared to other platforms.

What do you like best about the product?

I like Contentstack for its reusable content snippets, which save us the hassle of rewriting content multiple times, as we only need to update them in one place. The built-in workflow is better than our last tool, allowing us to manage permissions easily and streamlining the process of publishing articles with relevant links. The taxonomy tagging and nesting features help track and organize articles, making approvals easier and supporting scaling efforts. I also appreciate the many formatting options with live preview, and the version control system that provides additional assurance when managing content.

What do you dislike about the product?

The diff that we get to see when sending an article for review is very confusing. Probably more AI integration to find things like duplicate articles, AI flagging possible errors in articles, AI to find articles which should be in same categories by using semantic vectors. Another suggestion would be to have more metrics like how many users visited a page, how many find it useful, showing 2 versions of articles to users and based on success rate/user adoption we decide which one is more user-friendly.

What problems is the product solving and how is that benefiting you?

Contentstack acts as a single source of truth, streamlines omnichannel delivery, and simplifies the publishing process. It offers reusable content snippets, built-in workflow, and taxonomy tagging to manage article updates, approvals, and track specific article types.

What do you like best about the product?

I like how Contentstack offers reusable content snippets, which function as structural elements like accordions and can be reused easily, making maintenance easier by eliminating the need to rewrite or manually update instructions across multiple articles. I also appreciate the intuitive editor capabilities that allow teams to create, update, and organize content without writing code, removing technical bottlenecks. This makes it easy for support agents to quickly author articles, and tasks such as modifying images are as simple as drag-and-drop. The system automatically creates a new version every time we click save, which helps in tracking changes safely. Additionally, I find the built-in workflow management very helpful. It assigns specific tasks to authors and reviewers that are clearly visible on their tasks page, ensuring our review and approval processes are efficient and preventing unapproved or outdated content from reaching our service desk platform.

What do you dislike about the product?

While the platform is robust, I face a few growing pains with content migration. During our rollout, I noticed some formatting and image rendering issues when migrating legacy articles, requiring manual clean-up. There are limitations importing certain complex legacy reports directly into the system, as specific vulnerability reports can't be imported seamlessly. I occasionally encounter minor, intermittent UI errors when configuring role-based access, though this usually resolves by exiting and re-entering the page. A smoother automated ingestion process for highly structured legacy documents would be a great improvement.

What problems is the product solving and how is that benefiting you?

I use Contentstack to enhance knowledge management by simplifying content updates with reusable snippets, facilitating quick article creation without coding, and ensuring efficient review processes with built-in workflow management.

What do you like best about the product?

I use Contentstack to reuse the same content across multiple brands, regions, and digital channels. I really appreciate how it eliminates the dependence on developers for routine content updates, making my workflow much smoother. I also like the flexible content modeling it offers for different business needs, which allows for great adaptability. Additionally, the initial setup of Contentstack went smoothly for me.

What do you dislike about the product?

Offer more advance reporting and content performance analytics

What problems is the product solving and how is that benefiting you?

I use Contentstack to reuse content across multiple channels, eliminating the need for developers for routine updates.

What do you like best about the product?

easy login, and use Contentstack anywhere

What do you dislike about the product?

The template / table format is not supported.

What problems is the product solving and how is that benefiting you?

editable by contentstack without code change

What do you like best about the product?

I appreciate the independent content management that Contentstack provides, alongside its improved scalability and flexibility. The version controlling is really nice, and I find it time efficient. I also found the initial setup to be easy.

What do you dislike about the product?

I find the ease of use of individual modular components to be lacking.

What problems is the product solving and how is that benefiting you?

I use Contentstack for independent content management, improved scalability and flexibility, version controlling, and time efficiency.

What do you like best about the product?

It’s quite easy to get things done, but it can be a bit difficult to understand how to use the components if you’re not familiar with development.

What do you dislike about the product?

I’m not able to filter entries by the owner of the entry.

What problems is the product solving and how is that benefiting you?

I like that my teammates can post entries without needing to know anything about design or how to set it up.