SurveySparrow
SurveySparrowReviews from AWS customer
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The real 360 degrees Surveys system
What do you like best about the product?
The ability to complete a 360 degrees surveys approach, for self, peers and leads evaluation.
What do you dislike about the product?
Itis a bit complicated to reset the password.
What problems is the product solving and how is that benefiting you?
Performance reviews at all levels, from employees to engagement and also company satisfaction performance.
Good overall experience with using SurveySparrow
What do you like best about the product?
SurveySparrow provides different templates and amazing features making good overall experience. Good customer support.
What do you dislike about the product?
More templates can be added. Some options need more technical expertise to use them.
What problems is the product solving and how is that benefiting you?
SurveySparrow has helped us in understanding the experience of the employees. This helps in making next strategies and workflow according to the feedback of the employees.
Survey Sparrow - Great tool for building Custom Surveys
What do you like best about the product?
>>Love the variety of options offered (like the ability to build it from scratch with specific items or to make use of the preexisting templates for your Customer feedback,Employee engagement,offline surveys,etc..)
>>Apart from the customizations,very impressed with the reporting and the extraction of the insights gained from the survey set up
>>Additional thing is the versatility of getting integrated with the other tools especially we use Freshdesk as our ticketing software and we can have it integrated with that.
>>Apart from the customizations,very impressed with the reporting and the extraction of the insights gained from the survey set up
>>Additional thing is the versatility of getting integrated with the other tools especially we use Freshdesk as our ticketing software and we can have it integrated with that.
What do you dislike about the product?
>>Pricing can be improvised
>>Advanced customization options can be introduced as to having the Client's own branding like image/video uploaded,etc..
>>Advanced customization options can be introduced as to having the Client's own branding like image/video uploaded,etc..
What problems is the product solving and how is that benefiting you?
>>Helped us shift from the basic survey with limited options to the one format where you can customize the options and have the enduser submit responses with ease.Bonus is reaching out to the target audience has become so easy with SurveySparrow
>>Reports and data insights derived from the tool helps us get the exact metric required for the strategies/workflow to be fixed or improved.
>>Reports and data insights derived from the tool helps us get the exact metric required for the strategies/workflow to be fixed or improved.
Great survey tool! Super easy and has great functionality!
What do you like best about the product?
What I really like about surveysparrow is the ease of use. We use it to send customers email satisfaction feedback and it has great tools to see how customers respond.
What do you dislike about the product?
The only issue is we use it once every few months and I wish they had a better plan/rate for this.
What problems is the product solving and how is that benefiting you?
Customer feedback and engagement. We did not have a tool for this until we started using surveysparrow.
Good option for online, off-line surveys and customer feedback chatbot
What do you like best about the product?
It is user friendly and has a wide range of customer support products.
What do you dislike about the product?
It still needs a little improvement in user interface.
What problems is the product solving and how is that benefiting you?
It gives customer feedback through chatbot.
Managing your reviews and feedback with SurveySparrow
What do you like best about the product?
This is a good management platform for analyzing feedbacks and surveys from customers. The best feature of this platform is its user-friendly interface and customization of the survey forms.
What do you dislike about the product?
The survey templates available on the platform are limited and the pricing of advanced features is higher than expectation.
What problems is the product solving and how is that benefiting you?
SurveySparrow has eased the way of interacting with customers for collecting their feedback regarding the services they acquired. It has helped to gain their attention and increase the quality of services through analyzing the feedback using the features in this platform.
It is good until you want to cancel
What do you like best about the product?
It's a good tool for surveys, I used it for a project I had and it works well.
What do you dislike about the product?
I had a really frustrating experience with Survey Sparrow, and I must say it was far from pleasant. I decided to cancel my plan a few days ago, and now it claims I'm on a free plan. That's not what I signed up for. I paid for a full year, but I can't access the plan anymore. It's utterly infuriating.
I contacted their support, and it was like talking to a brick wall. They told me that since I canceled an active subscription plan, the features are frozen. Okay, I get it, but I paid for a full year, and I just wanted access until it expires, with no auto-renewal. They insisted that I have to pay an extra fee to reactivate it, which makes absolutely no sense.
I even asked for a refund, but they shot me down, claiming it's against their policy. It's like they're following some robotic script instead of trying to help me get what I want. As a startup worker, I've dealt with numerous services, and this is hands down the worst cancellation experience I've ever had in the ecosystem. It's beyond disappointing.
I canceled because they automatically charged me for another year without any renewal email. Now they want me to pay more for a plan I already paid for. It's absurd! All I wanted was to use the tool until my original subscription expires, without any auto-renewal, and it feels like they're making it unnecessarily complicated. Survey Sparrow seriously needs to step up their game when it comes to customer support and billing policies. This whole experience was a major letdown.
I contacted their support, and it was like talking to a brick wall. They told me that since I canceled an active subscription plan, the features are frozen. Okay, I get it, but I paid for a full year, and I just wanted access until it expires, with no auto-renewal. They insisted that I have to pay an extra fee to reactivate it, which makes absolutely no sense.
I even asked for a refund, but they shot me down, claiming it's against their policy. It's like they're following some robotic script instead of trying to help me get what I want. As a startup worker, I've dealt with numerous services, and this is hands down the worst cancellation experience I've ever had in the ecosystem. It's beyond disappointing.
I canceled because they automatically charged me for another year without any renewal email. Now they want me to pay more for a plan I already paid for. It's absurd! All I wanted was to use the tool until my original subscription expires, without any auto-renewal, and it feels like they're making it unnecessarily complicated. Survey Sparrow seriously needs to step up their game when it comes to customer support and billing policies. This whole experience was a major letdown.
What problems is the product solving and how is that benefiting you?
I used it to create surveys and automate a workflow with the answers
"Chat-Style surveys are great"
What do you like best about the product?
It's so easy to create and send surveys without any instructions. The surveys are more conversational than a typical answer to the question pattern.
What do you dislike about the product?
The customization options are very limited. The exported reports can only be read online which is also a little drawback.
What problems is the product solving and how is that benefiting you?
It has purely replaced all manual ways of fetching feedback from customers and employees, We were struggling before doing everything manually and SurveySparrow is a great option to conduct surveys and asses NPS metrics with it's ease of use.
Helpful tool for day to day use
What do you like best about the product?
In this tool much work load of questionnaire preparation will be solved and easier to use of their features.
What do you dislike about the product?
Nothing much but some kind of the interface issue will be faced in tool
What problems is the product solving and how is that benefiting you?
There will be market research problem is solve through this tool
Everything worked out well and as expected
What do you like best about the product?
Good options for different question/answer types, which makes data analysis easier later on
What do you dislike about the product?
A bit too tight limits to possible design options
What problems is the product solving and how is that benefiting you?
Helps get customer feedback on our services
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