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SurveySparrow

SurveySparrow

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2,016 reviews
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    Miriam G.

First tool I have ever implemented the day I got it -it's so easy and intuitive to use

  • December 06, 2017
  • Review provided by G2

What do you like best about the product?
How easy it is to use. Intuitive, clear, and fun - and customers already love it too!
What do you dislike about the product?
Nothing - just cannot wait for features on the roadmap.
Update after 1month of use: still nothing I really dislike, but would love to be able to change the end-of-survey message to my workding
What problems is the product solving and how is that benefiting you?
seeking client feedback - used to use boring old forms, this is much more engaging
updated after one month of use:
- now also using to prepare for client workshops (setting expectations etc).
Recommendations to others considering the product:
replace boring feedback forms (the one no one likes to fill in at the end of a workshop) with an engaging conversation!


    Ray M.

Simple, Slick and Natural

  • December 05, 2017
  • Review provided by G2

What do you like best about the product?
The survey setup process is very simple, I've used a few and creating a survey with this was second nature.

Conditional logic with Survey Sparrow makes complete sense whereas other tools complicate things.

In general, the conversation style way (messaging app style) the questions are delivered to the end user is so natural and is actually enjoyable. They're got this right!

I think embedding the surveys option should be coming soon.

Their support is great too.
What do you dislike about the product?
I'd like more options ie: upload image and even the option to embed a video.

Their branding is on the left and at the end of the survey.
What problems is the product solving and how is that benefiting you?
When potential customers see a survey with a load of questions, they sometimes click away. Survey Sparrow allows you to introduce your questions in a natural, friendly way which means more people are willing to begin answering.
Recommendations to others considering the product:
Highly recommended.

Try it and you can create a survey with conditional logic in a fraction of the time it would take in Google Forms.

Share your survey and ask your respondents their thoughts on answering questions in a conversation style as opposed to an old survey style - they'll make up your mind for you!


    Construction

Brilliant and refreshing approach for taking surveys!

  • December 05, 2017
  • Review provided by G2

What do you like best about the product?
I love how easy it can be to have a survey ready in just a few minutes instead of hours, and how it feels more friendly and "conversational" for the end user.
What do you dislike about the product?
I would like to be able to choose a different language than English for the messages and end user interface.
What problems is the product solving and how is that benefiting you?
This is perfect to build up a quick survey to find out the needs of my users!


    Peter V.

A survey tool designed for engagement!

  • November 29, 2017
  • Review provided by G2

What do you like best about the product?
This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method.

The look hearkens to Typeform and yes, they don't yet have *everything* Typeform has yet, they are moving quickly with add new features. The ones they *do* have are very intuitive to execute and I find that it's faster to create surveys using SurveySparrow than Typeform. Additionally, the backend UI is awesome, clean, fun and lightning fast.

Finally, their support is super responsive and friendly.
What do you dislike about the product?
The only thing I "dislike", if you can call it that, is the features that are not yet available, but will be in a matter of weeks. I would like to see personalization fields and Zapier integration. Support has told me that these features are on their way very soon. I am happy - keep in mind at the time of this writing they are about a month into their public launch. The dudes behind this tool are clearly experienced (read about them on Medium) and I trust that they will build an awesome tool.
What problems is the product solving and how is that benefiting you?
I have been using surveys for a long time. I am a market research professor and my consulting is all about understand customer sentiment or intention. I encourage clients to poll customers to gain insight. Thus, engagement is critical. At this point, I use nothing but Typeform because of this, so when I heard of SurveySparrow and was told that it's just as engaging and easier to use, I had to take a look. It's going to be my preferred tools for my simpler surveys, but when they complete the aforementioned feature additions, it will probably be my go-to.
Recommendations to others considering the product:
If you care about engagement and survey completion rates, then try this.


    Information Technology and Services

Great conversational UI. Super easy to use.

  • November 29, 2017
  • Review provided by G2

What do you like best about the product?
I really liked how survey sparrow creates whole experience for users starting from signing up to creating surveys.
What do you dislike about the product?
Nothing as such, the team is working on integrations and that should make the experience even better
What problems is the product solving and how is that benefiting you?
Team feedback , employee feedback etc.
Recommendations to others considering the product:
Survey sparrow
the platform with great conversational UI, It let you create customised surveys which literally give live chat kind of experience. Our response ratio went up.
Creating the surveys was easy.


    Dennis G.

An application with a lot of versatility

  • November 07, 2017
  • Review provided by G2

What do you like best about the product?
I'm excited to see the implications of this product in the field of organizational behaviour. I believe that it can be a powerful tool!
What do you dislike about the product?
I have not had extensive experience with this product and so cannot provide any useful information for improvements. From my experience thus far, I think this product is great !
What problems is the product solving and how is that benefiting you?
Organizational Behaviour survey data collection. This product makes collecting data of highly detailed and specifically designed surveys a breeze!