SurveySparrow
SurveySparrowReviews from AWS customer
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Good looking, easy to use and lightweight
What do you like best about the product?
After years of Survey Monkey dullness I really like the feel of SS. The flexibility it offers is refreshing and the UI is lovely to use. Am enjoying how intuitive it is and how much my clients enjoy using it. I work with school leaders and they are time starved so would rarely offer much feedback when presented with a blank form or static tables to complete. Survey Sparrow guides them through a conversational journey that ends up getting more information from them.
What do you dislike about the product?
Not much. I found a temporary bug when uploading contacts but the support team got that sorted within three hours of me highlighting it. Should have mentioned above that the support team are friendly, patient and responsive.
What problems is the product solving and how is that benefiting you?
I'm onboarding clients using Survey Sparrow. I work one to one with business leaders and school leaders. Getting them to complete a guided survey before we meet for the first time is very useful as it allows us to hit the ground running.
Plus I've mentioned feedback after my client sessions is invaluable and SS is helping to get better results there.
Plus I've mentioned feedback after my client sessions is invaluable and SS is helping to get better results there.
Recommendations to others considering the product:
I'd recommend using Survey Sparrow.
Powerful conversational surveys - and fun!
What do you like best about the product?
The user interface to build a survey is super simple.
What do you dislike about the product?
One feature I could really do with would be a large text field, currently, we're limited to just one line text - I think this is kind of related to the ability for users to just hit return to submit an answer in chat mode.
What problems is the product solving and how is that benefiting you?
Client onboarding and client feedback. And we recently switched to Survey Sparrow for our website discovery form where our prospective clients complete an awesome conversational questionnaire that totally works way more effectively than a basic boring form.
Recommendations to others considering the product:
I recommend requesting a demo, or check out the videos on YouTube.
One of the best and fastest market research software out there.
What do you like best about the product?
Rather than feeling like a boring survey, SurveySparrow feels like a communication that you do with your respondents. The entire platform is very interactive the way every thing is presented to you feels very natural and it is very easy to understand.
What do you dislike about the product?
Nothing so far. Their reporting is limited but they are already working on it so I can wait.
What problems is the product solving and how is that benefiting you?
Being into CRM business understanding what our clients think of our software is very important to us, with SurveySparrow we can achieve this without spending too much on other Market research software platforms.
Recommendations to others considering the product:
Definitely something to consider if you are startup and looking for a Market research software, they are a startup but their vision is clear and they are heading into the right direction.
Wonderful customer support system
What do you like best about the product?
Customer service desk of survey sparrow is commendable.
What do you dislike about the product?
nothing really. There are a few suggestions that were notified at the help desk
What problems is the product solving and how is that benefiting you?
I needed a form for my event which is quick and easy to fill. ....and I go it here!
An interactive platform
What do you like best about the product?
I like the conversational style of the surveys- its very engaging and interactive.
What do you dislike about the product?
The price is on a bit of a higher side- not very affordable for students.
What problems is the product solving and how is that benefiting you?
I have conducted a survey for an internship project and I am very impressed with the reports generated by Survey Sparrow.
Very solid survey tools
What do you like best about the product?
Integrations. All survey results can be pushed out to your CRM or autoresponder along with the person's contact info. This means you can stick SurveySparrow in the middle of a workflow between other tools. I am currently using it for customer onboarding, lead generation, and market research. And it nicely fits into each of these workflows.
Also, the conversational 'chat style' user interface is nice and less formal than just asking questions. And the conditional logic is powerful.
Also, the conversational 'chat style' user interface is nice and less formal than just asking questions. And the conditional logic is powerful.
What do you dislike about the product?
Having lots of multiple choice options on a question is hard for users to browse in the current UI. Also, the survey landing page
What problems is the product solving and how is that benefiting you?
Data collection for customer onboarding, lead generation, and market research.
Recommendations to others considering the product:
It's a no brainer when you compare it to other survey platforms.
Easy To Use and Mobile Friendly
What do you like best about the product?
Takes a conversational approach to surveys and acts more like a chatbot than a survey form. It's more interactive than a standard survey form and you have the ability to make it more fun for users. Also, since most people will take the survey on their phone, this chat style method is much more user-friendly.
What do you dislike about the product?
Not as feature rich as other survey software but that is by design. If you need a lot of bells and whistles or want a more corporate look, then this may not be the best software for you.
What problems is the product solving and how is that benefiting you?
I am getting much higher interaction rates with these surveys over traditional surveys we used to send out.
Recommendations to others considering the product:
Test it out first to make sure it works for you as it is much different than your typical survey software as it works more like a mobile chat.
Great platform with a lot of potential
What do you like best about the product?
SurveySparrow has done a great job listening to customers and creating a user-friendly platform. They seem to have more integrations (wordpress, etc.) than other competitors.
What do you dislike about the product?
I would be more likely to use the platform in all of my businesses if the English grammar was better on the site. It's clear that English is not the primary language and a proofreader would make all the difference. Hire someone to proof your content and you'll have a top-scale product!
What problems is the product solving and how is that benefiting you?
Simple forms, templates are easy to adapt, etc.
Recommendations to others considering the product:
More affordable and more potential. They are listening to customers to improve their product.
Fun and easy to use
What do you like best about the product?
SurveySparrow is so easy to set up, then so easy for participants to quickly respond. I love how quickly I can create personalized surveys and online data gathering "forms" with survey sparrow. I literally have put together surveys and deployed them within 10 minutes, with my branding and often with advanced features like conditional logic, branching, etc.
What do you dislike about the product?
Nothing! This is great software which they keep improving. They think of things and fix problems before I know they exist.
What problems is the product solving and how is that benefiting you?
Gathering customer feedback, gathering data to kick off projects, using for training needs assessment, doing research ... So easy to get feedback. SurveySparrow is making it easier for us to stay connected to our clients.
Recommendations to others considering the product:
Do it!! SurveySparrow is an excellent tool providing outstanding value. Easy to set up and use, start gathering data from customers, employees, colleagues, prospects, everyone!
The Revolutionary Survey Software is here
What do you like best about the product?
Nice and clean user interface. Clear work flow make the survey making process a lot more fun and easier
What do you dislike about the product?
1. Users should given option to include subdomain name or not on the survey. Sometimes we just want surveysparrow.com/survey, but sometimes we want name.surveysparrow.com
2. There's no access level on user management. It would be great if we can add users and select whether they are admin or not. So only admins who can add survey and others are only able to view the result of the survey
2. There's no access level on user management. It would be great if we can add users and select whether they are admin or not. So only admins who can add survey and others are only able to view the result of the survey
What problems is the product solving and how is that benefiting you?
Collect customer feedback is quite difficult if we use common and boring form. Customers tend to be lazy to fill the long survey form. SurveySparrow comes with better approaching on providing the survey. With chat-based survey, consumers will be more enjoy in filling survey. Higher completion rates means more customer feedback, the more improvement we can make so that the service gets better
Recommendations to others considering the product:
If you are looking for more engaging way to collect feedback with beautiful and clean user interface. Give SurveySparrow a shot.
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