SurveySparrow
SurveySparrowReviews from AWS customer
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Interaction with Divya Davis from Survey Sparrow for support
What do you like best about the product?
Divya was very helpful in resolving my issue. She strongly believes in customer centricity and resolved my issues with passion and patience. It was a textbook experience of customer service for me
What do you dislike about the product?
In the pharmaceutical industry, we usually do surveys of Doctors through the field force. So to ensure that the Dr. filled the survey, if we can introduce the OTP feature, it will be helpful. OTP will go to the Dr. & he will share to the field force
What problems is the product solving and how is that benefiting you?
So far, only customer feedbacks and contact form creation.
Great Tool
What do you like best about the product?
Survey sparrow is a great tool that allows you to customize a lot of different elements and can integrate into other platforms.
What do you dislike about the product?
Surveysparrow is a great tool, but it does have a high cost.
What problems is the product solving and how is that benefiting you?
Our organization distributes many different surveys to prospective customers, and when they submit their responses, we are able to map their information into Salesforce.
Easy to use
What do you like best about the product?
The product was easy to use.
The telephone support was great.
The telephone support was great.
What do you dislike about the product?
The format of the results were not as expected. I had to manipulate the data to make it more usefuld
What problems is the product solving and how is that benefiting you?
I was able to reach lots of people at once and solicit very specific feedback that helps me determine their employability with my organization.
Best tool for survey and is really time-saving!
What do you like best about the product?
The application is very efficient and comes with a user-friendly interface. It is flexible, attractive, and straightforward in its use. It takes just a few minutes to create a survey with this application. Also, it has a wide variety of themes for surveys that makes it attractive.
What do you dislike about the product?
As of now, I don't have any disliking for this product. It is effortless to use. The only thing is its pricing issue. Higher plans come with the most advanced features but are costlier. Higher costs often creates impediments for smaller firms like us.
What problems is the product solving and how is that benefiting you?
We being a research firm, often require information from the audience. This is usually done through surveys, and Survey Sparrow has given us an excellent interface to do our surveys. It is also helpful in the analysis of responses collected.
Excellent platform for research surveys
What do you like best about the product?
The design of the questions in terms of the visual clarity
What do you dislike about the product?
The pricing is rather high in terms of affordability for developing countries.
What problems is the product solving and how is that benefiting you?
Survey in research problems of human resource management with portability. The benefits have included good visualization of results.
Very good
What do you like best about the product?
The customer support is fantastic! They answered all my questions.
What do you dislike about the product?
I pretty much like their services and have no complaints whatsoever at this time.
What problems is the product solving and how is that benefiting you?
I use survey sparrow to assess my customer's needs and get recommendations.
So easy and efficient.
What do you like best about the product?
The user interface for SurveySparrow is well-designed and easy to understand. After watching just one video, I was up and going. No wasted time whatsoever.
What do you dislike about the product?
The only thing I didn't like has nothing to do with SurveySparrow - my team opted to go with Google Forms instead. But, I think SurveySparrow - with its built-in reporting will be what they come back to eventually - once they realize they can get the same information much more quickly with SurveySparrow than having to sit and go through the Google Forms data.
What problems is the product solving and how is that benefiting you?
We were solving for collecting feedback on how our installation and initial training was done and how well it was received by the customers. Now, we can easily, instantly see when a customer reports an issue or a bad experience. Plus, we can harvest positive quotes to use in marketing materials.
Powerful and easy with only one catch
What do you like best about the product?
You can integrate the survey with any website you own!
What do you dislike about the product?
The example of creating a survey can be better and the login sing could be bigger.
What problems is the product solving and how is that benefiting you?
Collecting responses from both phones and computers is very easy.
Recommendations to others considering the product:
We compared Wizu, SurveyMonkey, and Surveybot. Surveysparrow is the best so far!
Annoyed with G2 review- but surveysparrow rocks
What do you like best about the product?
The ease of use in answering questions and setting up the survey itself.
What do you dislike about the product?
There is nothing that I don't like to be honest
What problems is the product solving and how is that benefiting you?
Solving the problem of how to get quick and easy customer feedback.
Easy asy to use
What do you like best about the product?
User friendly and walks you through set up. I like you can try before you buy.
What do you dislike about the product?
Pricing is a little higher since I work for a small business and don't use surveys regularly.
What problems is the product solving and how is that benefiting you?
Being able to reach our volunteers and clients to get feedback on where we are succeeding and where we need improvement.
Recommendations to others considering the product:
Give it a try. Very user friendly and has multiple plan options plus add ons
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