SurveySparrow
SurveySparrowReviews from AWS customer
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Love Survey Sparrow!
What do you like best about the product?
I love how easy it is to create great-looking surveys to get user/client feedback
What do you dislike about the product?
I honestly can't think of anything I do not like at the moment.
What problems is the product solving and how is that benefiting you?
I am solving problems with engaging my students in class and I use the surveys to get feedback on an individual level.
Comprehensive and Simple to use Survey tool
What do you like best about the product?
Simple to use and wide range of templates really helps in completing surveyes. Conversation based survey helps in getting better response from participants
What do you dislike about the product?
Nothing major. Multiple language support and language conversion can be more helpful to reach wider audience
What problems is the product solving and how is that benefiting you?
Customer satisfaction and feedbacks. Employee feedbacks and suggestions
Recommendations to others considering the product:
Survey sparrow is the best option if you are looking to implement complex survey requirements faster to market. Configurations are easy to implement, without any support team
Hastle-free application for managing survey. Absolutely loved it.
What do you like best about the product?
The best part is the automated actions that you can do as well as the wide range of insights it provides. Extremely easy to get your target's opinion.
What do you dislike about the product?
The services are top-notch but it would be great if they can introduce a new fairly cheap package.
What problems is the product solving and how is that benefiting you?
The problem of miscommunication between the creator and end-user is solved as it can become a medium of communication between two parties.
Recommendations to others considering the product:
There are three packages for the product. Please do a deep analysis before selecting the package. Otherwise services are great.
Good potential, but not there yet
What do you like best about the product?
SurveySparrow has a lovely design and appearance, and nice user experience for those taking surveys. I really like some of the survey functionality and modern, accessible, clean look to the surveys. It's much fresher and more approachable than many of the traditional survey platforms.
What do you dislike about the product?
Unfortunately, there's a whole lot about SurveySparrow that just doesn't work well for survey creators. SurveySparrow goes to great lengths to hide the fact that they have a free plan, and the paid plans are quite pricy for what you get. Once I signed up for a trial, I immediately started getting friendly emails offering help and introducing "Tanya" as my personal point of contact for troubleshooting, but no one actually responded for weeks when I emailed back with questions about essential functionality. SurveySparrow blocked my first survey for appearing to be a phishing email (it was a simple internal form where my team would need to add contact info) and multiple people on the support chat were unable to offer any help or advice to unlock the form. After putting in a fair number of hours trying to get it to work, I never was actually able to use the platform. Hope they'll address some of these concerns because it does have nice potential!
What problems is the product solving and how is that benefiting you?
None, since it really never worked for me. If it could function as promised, then it has potential to be a much more engaging survey platform than some of the large, traditional ones.
Recommendations to others considering the product:
Be sure to try the platform thoroughly during the trial period -- including attempting to get support. I hope you'll have better luck then I did, but do your due diligence before you pay for an account. And do look around carefully for the free plan -- it's there, if hard to find.
Survey Sparrow is a versatile survey software with the friendliest staff that is always helpful
What do you like best about the product?
I appreciate the survey logic that can be easily implemented into any survey. I also appreciate how you can tailor your survey to fit the tone of your company/brand.
What do you dislike about the product?
Although the staff at Survey Sparrow is very helpful, it would be beneficial if they would always be able to respond to paying members on the same day and follow through with all of the requests they're tending to
What problems is the product solving and how is that benefiting you?
The main problem we're having with survey sparrow is getting enough people to actually complete our survey. Ofcourse this is up to us to get survey completions unless we're willing to pay for survey completions. Oh if we only had the budget for that haha
Great experience! Our team was able to create surveys for upcoming plans for this new year!
What do you like best about the product?
I enjoyed the anonymous response feature!
What do you dislike about the product?
Would love to see a tally of how many men or women answered or by age.
What problems is the product solving and how is that benefiting you?
Future plans and teams opinions
Good UI/UX with good features
What do you like best about the product?
App itself has really good UI/UX, we are using it for the last 3 months. we had some issue with the billing in last 3 month and the team helped to rectify the issue
What do you dislike about the product?
Had issue with billing charges, got rectified with the help of founder and support team
What problems is the product solving and how is that benefiting you?
Nothing
Recommendations to others considering the product:
App itself has really good UI/UX, we are using it for the last 3 months. we had some issues with the billing in last 3 month and the team helped to rectify the issue
overall great user experience
What do you like best about the product?
The platform has a nice looking interface and it's easy to use
What do you dislike about the product?
All the surveys come in titled "anonymous," even thought the first question asks for the reviewer's name. I couldn't figure out how to change this. Maybe there is a function to do it, but it's not obvious
What problems is the product solving and how is that benefiting you?
I work with a nonprofit. I use SurveySparrow for gaging interest in having a personal connection with staff from donors who do not respond to personal emails
Interaction with Divya Davis from Survey Sparrow for support
What do you like best about the product?
Divya was very helpful in resolving my issue. She strongly believes in customer centricity and resolved my issues with passion and patience. It was a textbook experience of customer service for me
What do you dislike about the product?
In the pharmaceutical industry, we usually do surveys of Doctors through the field force. So to ensure that the Dr. filled the survey, if we can introduce the OTP feature, it will be helpful. OTP will go to the Dr. & he will share to the field force
What problems is the product solving and how is that benefiting you?
So far, only customer feedbacks and contact form creation.
Great Tool
What do you like best about the product?
Survey sparrow is a great tool that allows you to customize a lot of different elements and can integrate into other platforms.
What do you dislike about the product?
Surveysparrow is a great tool, but it does have a high cost.
What problems is the product solving and how is that benefiting you?
Our organization distributes many different surveys to prospective customers, and when they submit their responses, we are able to map their information into Salesforce.
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