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Sprinto accelerated our SOC2 compliance by combining great product with wow customer success
What do you like best about the product?
Sprinto significantly accelerated our SOC2 certification journey, offering an exceptional product experience coupled with outstanding customer support. Ease of implementation is another thing I will like to callout.The seamless integration of advanced features , ready to use automation templates with proactive customer success services not only exceeded our expectations but also greatly facilitated our compliance process
What do you dislike about the product?
I dont have anything to report at this time.
What problems is the product solving and how is that benefiting you?
Sprinto offers a comprehensive solution tailored for SaaS startups aiming to streamline their SOC2 compliance and other security certification processes. By automating the collection of evidence and simplifying the management of security practices, Sprinto significantly reduces the time and effort involved in achieving and maintaining compliance. Thanks to Sprinto, we've accelerated our market readiness, bolstered our credibility with customers, and established a solid foundation for scaling securely.
Streamline My ISO27001 Implementation
What do you like best about the product?
Comprehensive, Smooth and Easy:
They provide almost everything needed to comply ISO27001 with easy and fast implementation.
Provided that you're willing to do what you have to and have sufficient basic knowledge, It makes the implementation much more easy than everyone expected.
Manual Part:
For those parts required manual monitors / collecting evidence, they provide clear instruction for the monitor and evidence collection, actually, this part is the most important.
Automated Part:
The integration to different platforms is great too, it saves penty of time and effort. In my case, 90%+ can be automated collecting evidence after setup.
Support Part:
Before sales support:
Namely, Suraj, BEFORE Suraj contacting me, and I initially contact Sprinto and ask for extensive info. for ISO27001, complain about insufficient information they provide and even request change the support staff, Suraj actively contact me , and he is patient, give the required info. to me and make me confident to use their service.
After sales support:
Namely, Gurudev and Mitesh, thanks for both of them, in the initial status, Mitesh has meeting with me eveyday, instructions are clear, simple and easy to follow.
Everyting is simple, smooth and quick, honestly, no special help from them is needed. Their response time is reasonable fast, normally within few hours though we're in different time zone.
Don't need to expect what great help they provide, the thing is no great help is needed, everything would be much more smooth and easy than it should be.
They provide almost everything needed to comply ISO27001 with easy and fast implementation.
Provided that you're willing to do what you have to and have sufficient basic knowledge, It makes the implementation much more easy than everyone expected.
Manual Part:
For those parts required manual monitors / collecting evidence, they provide clear instruction for the monitor and evidence collection, actually, this part is the most important.
Automated Part:
The integration to different platforms is great too, it saves penty of time and effort. In my case, 90%+ can be automated collecting evidence after setup.
Support Part:
Before sales support:
Namely, Suraj, BEFORE Suraj contacting me, and I initially contact Sprinto and ask for extensive info. for ISO27001, complain about insufficient information they provide and even request change the support staff, Suraj actively contact me , and he is patient, give the required info. to me and make me confident to use their service.
After sales support:
Namely, Gurudev and Mitesh, thanks for both of them, in the initial status, Mitesh has meeting with me eveyday, instructions are clear, simple and easy to follow.
Everyting is simple, smooth and quick, honestly, no special help from them is needed. Their response time is reasonable fast, normally within few hours though we're in different time zone.
Don't need to expect what great help they provide, the thing is no great help is needed, everything would be much more smooth and easy than it should be.
What do you dislike about the product?
They could provide more details information for before sales.
The actual services they provide is almost perfect.
However, you don't know that before you use their services. I would highly suggest them to update the "before sales deck / presentation" to reflect their true and real value to us, and make their potential customer being more confident to them.
Their current sales deck / presentation obviously cannot show their actual capacity and may make potential customer / user hestiate to use their services.
Simply "easy & quick" or automated is not really meaningful sometimes.
To many of us, practical is more important than "easy & quick" or automated (though they're important too).
Instead of what can be automated, we're more interesting in how to handle the manual part or what automated actually means.
It's more important to us, they could really help us comply to ISO27001 instead of "how easy" to comply.
They shall show us in more detail and which part they can automated and in case it needs to manually monitor and collect evidence, what support they can provide.
The actual services they provide is almost perfect.
However, you don't know that before you use their services. I would highly suggest them to update the "before sales deck / presentation" to reflect their true and real value to us, and make their potential customer being more confident to them.
Their current sales deck / presentation obviously cannot show their actual capacity and may make potential customer / user hestiate to use their services.
Simply "easy & quick" or automated is not really meaningful sometimes.
To many of us, practical is more important than "easy & quick" or automated (though they're important too).
Instead of what can be automated, we're more interesting in how to handle the manual part or what automated actually means.
It's more important to us, they could really help us comply to ISO27001 instead of "how easy" to comply.
They shall show us in more detail and which part they can automated and in case it needs to manually monitor and collect evidence, what support they can provide.
What problems is the product solving and how is that benefiting you?
ISO27001 compliance
My experience with this product/service was outstanding.
What do you like best about the product?
I like best about Sprinto is its user-friendly interface and the seamless experience it provides for managing tasks and projects.
What do you dislike about the product?
I don't have any dislikes about Sprinto; it meets all my needs perfectly.
What problems is the product solving and how is that benefiting you?
Sprinto is solving the problem of task and project management by providing a streamlined platform that helps me stay organized and efficient. This benefits me by saving time and ensuring that tasks are completed smoothly and on schedule.
Feedback For Sprinto
What do you like best about the product?
Most of the thinks are automated and things where there are some issues. There is good documentation on how to solve the issue. Support provided by Sai Hemanth was of great value in guiding and helping out the issue we faced.
What do you dislike about the product?
Many of the integrations are not yet fully synced, I had to manually update the user list. Metabase Integration had support for the self-hosted server but Sentry didn't had support for self-hosted deployment.
What problems is the product solving and how is that benefiting you?
ISO Certificate.
Great Solution for ISO Audits
What do you like best about the product?
The application addresses all use cases/checkpoints required for a company/software application to get ISO certified.
Sprinto automatically integrates with most of the tools and cloud platforms.
Sprinto's dashboard is very interactive, and its insights on issues and alerts help us closely monitor and address those issues.
Sprinto automatically integrates with most of the tools and cloud platforms.
Sprinto's dashboard is very interactive, and its insights on issues and alerts help us closely monitor and address those issues.
What do you dislike about the product?
The application pretty much addressed our requirement, so we do not have any comments.
What problems is the product solving and how is that benefiting you?
Sprinto automates the audit process and has a streamlined approach towards addressing tasks/items required for ISO audit.
Quick and easy way to get compliant
What do you like best about the product?
An easy-to-use dashboard with comprehensive controls for implementation
A responsive customer service team assisted with the ISO journey
A responsive customer service team assisted with the ISO journey
What do you dislike about the product?
Not faced any issues during the ISO implementation
What problems is the product solving and how is that benefiting you?
Drastically reduced the time required to achieve compliance.
No need for any paperwork.
No need for any paperwork.
Feedback on Sprinto and the team
What do you like best about the product?
Ease of administration
Great support - Sai Hemanth was very collaborative. Didn' t just leave us to the system, but provided valuable feedback to keep this going forward.
Systematic onboarding - The sales team did a fantastic job. We made the decision in about a week.
Continunous follow up - Hemanth was consistently following up with us to finish the pending tasks and handholding through the process. Special thanks to him!
It would have taken us a year to do what we needed to do without Sprinto and that too without much confidence.
WYSIWYG - what you see is what you get approach.
I can clearly see the vulnerabilities, infra and create templates which is great.
Ease of Integration with other systems, tools and processes.
Great support - Sai Hemanth was very collaborative. Didn' t just leave us to the system, but provided valuable feedback to keep this going forward.
Systematic onboarding - The sales team did a fantastic job. We made the decision in about a week.
Continunous follow up - Hemanth was consistently following up with us to finish the pending tasks and handholding through the process. Special thanks to him!
It would have taken us a year to do what we needed to do without Sprinto and that too without much confidence.
WYSIWYG - what you see is what you get approach.
I can clearly see the vulnerabilities, infra and create templates which is great.
Ease of Integration with other systems, tools and processes.
What do you dislike about the product?
There was disruption during the payments but that was mostly from our side.
What problems is the product solving and how is that benefiting you?
Audits, Certifications
Great Workflow Check System
What do you like best about the product?
very easy to work with, a lot of support, got everything done. Akshay was great to work with.
What do you dislike about the product?
some of the fields were not obvious in what i needed to do
What problems is the product solving and how is that benefiting you?
SOC2/HIPAA review and certification
Excellent support! Akshay was invaluable to us.
What do you like best about the product?
The fact that their support and staff are so responsive and helpful in order to get us moving forward in the right direction for both HIPAA and SOC2 purposes.
What do you dislike about the product?
Nothing I would change to be honest, they were great!
What problems is the product solving and how is that benefiting you?
Addressing the concerns of approaching the daunting task of preparing an organization for a SOC2 audit.
ISO 27001 License Review with Sprinto
What do you like best about the product?
They are really informative and helpful, and that what makes us (PT Finetiks Inovasi Indonesia) can get the license within 1-1.5 months after the Kickoff. Sprinto also keeps us updated with the pending works even after the license released. The navigation bar on the left side also simple and user-friendly. I often use Sprinto to remind my colleagues to follow the Data & Security procedures applied by Finetiks. Responsive CS team.
What do you dislike about the product?
It's not that I don't like it, but maybe this can be improvement point:
- Push notification through email for pending tasks should be enabled by default
- Push notification through email for pending tasks should be enabled by default
What problems is the product solving and how is that benefiting you?
To help us be secure and automate everything regarding compliance
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