What do you like best about the product?

AssemblyAI really is focused on Product Development as their core customer inside of an organization. Their APIs are well defined and are always making updates to them on the regular. The accuracy and error rate of their speech to text model is the best in the market! Our customers love the transcriptions we can provide them along with some of the other intelligence features. AssemblyAI makes their APIs easy to use and impliment into our products.

What do you dislike about the product?

There are no downsides or things I dislike with AssemblyAI's speech to text API.

What problems is the product solving and how is that benefiting you?

The main problem that the Speech to Text API solves for CallRail is transcibing phone conversations into transcripts for our end customers. Our customers may receive hundreds and even thousands of phone calls a day. They don't have the time or resources to listen to every call recording. AssemblyAI's Speech to Text API allows us to easily transcribe these conversations inside of out Conversation Intelligence product.