Service Hub Professional
HubSpotReviews from AWS customer
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Great to Work with but it has it's flaws
What do you like best about the product?
Different stages to move around Tickets and Deals, Notifications for all applicable teammembers once a ticket comes in or Deals have been won
What do you dislike about the product?
Bad overview of companies and contacts. I would like to ser all relevant information at a glande and Not the wohole timeline Taking most of the space, Not properly creating contacts with the Outlook Plugin - really Bad for Marketing automations!
What problems is the product solving and how is that benefiting you?
Creating workflows, communication and tracking, no constando meed for the Programm to be Opened and therefore being able to use the time more productive
Easy to use and straight forward
What do you like best about the product?
I like how it's integrated with our marketing & sales organizations, and all the features are super intuitive and straightforward.
What do you dislike about the product?
Nothing comes to mind. We like all. the features and everything works well.
What problems is the product solving and how is that benefiting you?
Have fragmented systems and trying to connect everything. Hubspot's main value prop is simplifying all your go-to-market systems in my opinion.
Very reliable and efficient. I highly recommend
What do you like best about the product?
Customers' journey can be efficiently tracked due to Hubspot and the uniquely-designed features that comes with it.
What do you dislike about the product?
There are outages which occur at times which means notes/activities are not saved/updated
What problems is the product solving and how is that benefiting you?
Hubspot allows our organisation to closely monitor our customer's journey and ensure that our customers are finding value from our services. If anything goes wrong, we are made aware due to the notifications which arrive.
HubSpot an easy way to control everything
What do you like best about the product?
It is a page that helps you in all aspects, since it has many channels to control everything and also helps you improve
What do you dislike about the product?
This page does not come in all languages
What problems is the product solving and how is that benefiting you?
In a single page you can do everything
Happy when we have all the information about them.
What do you like best about the product?
I love hubspot as it is very helpful. We can save client information.
What do you dislike about the product?
Double accounts of the client created in Hubspot
What problems is the product solving and how is that benefiting you?
Client information about the car.
Organization Review
What do you like best about the product?
Hubspot is very user-friendly on the website front and back end of creating pages, editing and working to build informational websites is very easy. There are various tools you can utilize, and the knowledge base tools and article creations have been easy to manage and learn. I would recommend this for other organizations working to make public-facing sites.
What do you dislike about the product?
I dislike how many steps it does take to get where you need to be; as a user of the knowledge base tools and article creations, it takes a few tabs to get to that part and begin working. There could be some improvement in the formatting of the back end of Hubspot.
What problems is the product solving and how is that benefiting you?
Hubspot is helping us understand what information folks seeking our organization's services are interested in learning about; those who are familiar with our services and have access to the internet will look on our Hubspot public-facing web pages. Hubspot helps us see what information we may need to prioritize and have our team aware of.
Near-Perfect Ticketing System
What do you like best about the product?
Ease of setup, management and reporting (especially if you also have Operations Hub). Compared to ZenDesk, TeamWork Desk and others, the interface is much more intuitive (which HubSpot is known for), and the customizable workflows are massive time savers. Only took a couple of weeks to set up, automate and train my entire development team since we were already using HubSpot's CRM. Building the reporting dashboard only took an hour or so.
What do you dislike about the product?
Not a fan of the cross-object dependence with the Conversations tool...would be better to merge all ticket comms into the Ticket view only. The Client Portal feature is good, and we enjoy the straight-forward experience for clients, but it could use the same design and filter customization features available in the CMS -- currently, information displayed to clients within their portal is quite limited. Another minor complaint is the inability to assign Ticket followers, which is fairly standard in other platforms.
What problems is the product solving and how is that benefiting you?
Many, but the main problem solved is the native integration with HubSpot's other products, like the CRM, Marketing, CMS, automation and reporting capabilities. This eliminates complexity and dependence on 3rd party integrators, as well as improves reporting capabilities (especially if using Operations Hub).
We use Hubspot for everything
What do you like best about the product?
Having everything in one place. Customers, deals, health scores, etc.
What do you dislike about the product?
It takes a lot of time to implement, but once it's implemented you're good to go
What problems is the product solving and how is that benefiting you?
We use hubspot as a CRM, as a CS manager, to track deals, opportunities, and more.
Time saver
What do you like best about the product?
Simple, ease of access and filters are good . Helps me filter out the details I need and has always worked good. I never faced any issues with HubSpot except when There have been descripencies with the network.
What do you dislike about the product?
It sometimes glitches saying other users cannot access. It has always worked fine for me otherwise. I would suggest to send email notifications when the application is down.
What problems is the product solving and how is that benefiting you?
HusbSpot warns saying it could be slow, that way I do not have to worry if it is just for me. I am prepared with those alerts. It helps to know that there has been outage or any network issue so that I do not worry about it.
Powerful Insight
What do you like best about the product?
I’ve tested all the tools on the market and HubSpot is by far superior. Simple to use once you are set up, yet very powerful in terms of customization.
What do you dislike about the product?
The software does take time to learn. We all can be a little short on time, so that is the biggest pain point in an otherwise terrific experience.
What problems is the product solving and how is that benefiting you?
We now have much better insight into our business and our end users, which is helping us grow and expand our product offerings and services.
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