Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot helps us to centralize all communications
What do you like best about the product?
From marketing, cx, support, and even CSAT or experience for our customers. We have it all in one. Also, they focus on improving their service from time to time always bringing up new features.
What do you dislike about the product?
I think we could have more accessibility to create reports, our engagement report from our clients, that def will help us to improve our service and help them more aquarately.
What problems is the product solving and how is that benefiting you?
As I said before the communication souce, it helps a lot and is time saving when talking about communication between organizations , also on email marketing to have the clue and impact it had in our customers.
Very complex but has most of the features a whole sales process needs
What do you like best about the product?
I believe that tracking emails, being able to create tasks and organize your calendar. I really appreciate being able to creat autoations and flows for emails and researches, this makes my job much easier.
What do you dislike about the product?
Some parts of the platform are not customizable and can be difficult to learn. The list visualisation for deals is really poor and gives a cramped feel, also the organization for surveys and landing pages lacks a bit, i believe it's because of the color scheme and how they are presented on the screen. There's much to work when it comes to design, but in features it's great.
What problems is the product solving and how is that benefiting you?
Organizing deals and keeping track of renovations, oportunities, the dashboards are amazing to track productivity and metrics like churn rate, ops and coverage rate.
Amazing tool to work with, it has everything you may need.
What do you like best about the product?
Following on your tasks, and never forget anything. That is definitely somenthgiht that is the BEST.
What do you dislike about the product?
Sometimes it si not user-friendly you need to go through a lot of steps in order to get something.
What problems is the product solving and how is that benefiting you?
Following up on tasks since in my industry is really important.
Hubspot Service hub is an efficient, effective and very easy to use tool specially for a startup.
What do you like best about the product?
Workflows, Ticketing System and the Api connections with third-party tools make it simple for escalations and updates. Support is great and fast.
What do you dislike about the product?
The structure and organisation of the tickets is a little confusing and not the best of the user interface.
What problems is the product solving and how is that benefiting you?
Hubspor Service help us in smooth escalation management and updated on cross sale and up sale operations
A great and easy-to-use resource
What do you like best about the product?
Thre are articles about all types of Hubspot features that you can access whenever you need.
What do you dislike about the product?
I can't think of anything I dislike at the moment.
What problems is the product solving and how is that benefiting you?
I'm new to Hubspot and the Service Hub helps walk me through the features at my own pace. It also provides information on benchmarks and best practices.
We've been using Hubspot for a while now and are really impressed.
What do you like best about the product?
We are using Service hub as our ticketing system for our customer support and it has proven to be a very user-friendly and efficient software. I have worked with other CRMs but they are not very efficient and we were facing a lot of issues.
What do you dislike about the product?
At the moment everything seems to be good so I don't think there is anything I dislike but if we have anything we try to contact Hubspot Customer Support and they really help us a LOT!!
What problems is the product solving and how is that benefiting you?
We have made some workflows for our customer service part of the business and it's really helping because we can find all the data we need in a single place instead of searching in to 2-3 places.
Hubspot has clear view for me and It has many functions that are useful in daily basis
What do you like best about the product?
In each account we had full information about the customer, there was no need to look in any other pages
What do you dislike about the product?
bugs, we've had a lot of bugs with search, that we could not find properties we were looking for.
What problems is the product solving and how is that benefiting you?
Personally, our help center - we have the entire database of instructions in one place - which is important to me because I am responsible of them
Has a lot of functionality, but can be sometimes overwhelming to navigate.
What do you like best about the product?
There are plenty of options for flexibility to make the tool work for what your team needs. Takes a lot of the "admin" out of workflows and enables teams to focus on what matters most.
What do you dislike about the product?
Limited reporting capabilities - would like the ability to see things like SLAs within working hours (and actually get a sense of the number of working hours) as well as the ability to do calculations on dashboards.
Would also like a copy & paste function for images specifically in the help centre articles - a bit annoying that you have to first upload them to HubSpot!
Would also like a copy & paste function for images specifically in the help centre articles - a bit annoying that you have to first upload them to HubSpot!
What problems is the product solving and how is that benefiting you?
Helping with efficient service - good for customers ultimately, but takes a lot of the "admin" work out for the team so that it helps them focus on what they do best.
Great tool for support and knowledge
What do you like best about the product?
We are using Sales and Marketing Hub as well as Service Hub which means everything is centralised and we are able to automate much of our handover from Sales to CS
What do you dislike about the product?
I don't like the fact that the Knowledge base templates have only limited customization. I would like to be able to edit the templates more - layout, styles etc just the generic elements.
What problems is the product solving and how is that benefiting you?
Easy creation of knowledge to support customers. Handling support queries through chatbots and automatically creating tickets. Helping to support task management of customer onboarding.
Great tool but lacks some customisation
What do you like best about the product?
Ease of use to set up without much prior experience of knowledge centres nor ticketing system.
What do you dislike about the product?
Unable to have the same article in multiple categories or sub-categories
What problems is the product solving and how is that benefiting you?
Simply put we needed an out-of-the-box knowledge centre and ticketing system which integrated directly with our CRM.
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