Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot 5* CRM system
What do you like best about the product?
Meetings, Email Templates & Tickets & knowledge base
What do you dislike about the product?
Dashboards are tricky to navigate and cant edit customer lifecycle. Training is expensive
What problems is the product solving and how is that benefiting you?
Logging of team activities, overall customer insights & Everything linking together in one place
A great introductory service package
What do you like best about the product?
A simple interface, kanban board for managing tickets and easy to manage replies to customers.
What do you dislike about the product?
It's strange that using Conversations doesn't take any action. on the tickets. It would be better if it were more integrated into the other HubSpot tools
What problems is the product solving and how is that benefiting you?
Customer support, CES surveys
One of my favourite tools
What do you like best about the product?
Everything is there really, from emails and social media content to sales leads and reporting.
I use HubSpot every single day and I love their interface and the fact that you can do so much with a single tool.
I use HubSpot every single day and I love their interface and the fact that you can do so much with a single tool.
What do you dislike about the product?
Sometimes managing static lists can be a bit cumbersome, like having to go through each contact, open a new tab, open their list membership, and then add them to the list. I wish there was an easier way to do that.
What problems is the product solving and how is that benefiting you?
Sending emails to relevant contacts, creating time-saving workflows, following sales cycles and managing our social channels. We also use the reporting tools to get an overview of why we won/lost a deal.
Clear, straightforward and enjoyable!
What do you like best about the product?
It is extremely clear and always comes with a guided tour for new features, I always feel ahead of the curve when it comes to using HubSpot Service Hub
What do you dislike about the product?
Sometimes I feel like I need more ownership over the changes I can make, but still a lot I can do.
What problems is the product solving and how is that benefiting you?
I am able to sort through customer tickets all in the morning and get the right tasks out to the right colleagues. We have also developed our Knowledge base to the best it has ever been!
Knowledge base is easy to use. Improvements needed
What do you like best about the product?
Knowledge base is easy to use, seems pretty easy to set up. Templates are good. Reports are helpful and easy to use. Lots of notification emails. Workflows are simple and help with efficiency.
What do you dislike about the product?
Needs to communicate better with other parts of the system- can't copy line items from deals into tickets so difficult to see what you're working with.
Could use a feature to automatically suggest articles when going through the support form. Conversations not super easy to use and can't remove forwarded messages.
Could use a feature to automatically suggest articles when going through the support form. Conversations not super easy to use and can't remove forwarded messages.
What problems is the product solving and how is that benefiting you?
Having an online knowledge base and being able to track what's being viewed and for how long. Can also easily add links in to emails. Also same with documents. Templates & snippets also useful
Pretty straightforward to use
What do you like best about the product?
Having everything in one area - live chat and emails.
What do you dislike about the product?
Default option to respond via live chat despite the user now being offline since their last message (via live chat).
What problems is the product solving and how is that benefiting you?
Enabling us to keep track of all client communications - seeing who has responded and how.
Great platform but still a lot of functionality missing within the service Hub and Live chat
What do you like best about the product?
Easy to use and navigate around, and a great simple CRM tool to help build a strong picture of the customer. Great suite of reports to enable you to track and monitor performance over time. The workflows are simple to build also
What do you dislike about the product?
Key functionality missing that's required to run successful customer support teams, mainly across Live Chat . for example you cannot limit chats or monitor agent availability, these are key to running a successful chat team and it needs to be reviewed and prioritised
What problems is the product solving and how is that benefiting you?
Its great that we can review the customers end to end journey from prospect to customer and therefore, using the data is helping us build a much stronger picture
Easy to use and invaluable insights
What do you like best about the product?
The huge amount of analytics that I am able to see on the back of every feature I use. Hubspot has totally changed the game for our team.
What do you dislike about the product?
I previously disliked the difficulty I faced with workflows. Essentially our company requires two different contacts - all of our data about student's is held within the students contact, and not the parents. This is on us of course, but it has meant we have had to find many workarounds as time has gone on.
I have also found that multiple times I have looked for a call back, and have seen that there's some form of national holiday in America. It would be great if you could have more agents available for calls in the UK.
I have also found that multiple times I have looked for a call back, and have seen that there's some form of national holiday in America. It would be great if you could have more agents available for calls in the UK.
What problems is the product solving and how is that benefiting you?
Hubspot Service Hub has helped us many times, very promptly and with a real sense of genuine enthusiasm to help. Just wish you were more available for calls.
All in one package for all your tasks
What do you like best about the product?
Navigation
Security with 2fa
User-friendly with a nice interface
Integreation with outlook client
Marketplace to add additional features
Compared to competitors it is more intuitive and easier to use on a d2d basis
Security with 2fa
User-friendly with a nice interface
Integreation with outlook client
Marketplace to add additional features
Compared to competitors it is more intuitive and easier to use on a d2d basis
What do you dislike about the product?
can be a bit finicky with the filter
Currently, haven't found anything not working well
More options could be added to ease use such as quick links to other pages
Currently, haven't found anything not working well
More options could be added to ease use such as quick links to other pages
What problems is the product solving and how is that benefiting you?
Helps organise the tickets so that all users can open them and add amendments at the same time.
ease of use means that anyone cane easily use the software with0ut confusion
ease of use means that anyone cane easily use the software with0ut confusion
Intuitive and Intelligent CRM with endless functionalities and customization options
What do you like best about the product?
Hubspot intelligently links new and existing contacts to deals and companies so you immediately have an overview of the client's profile. All information is stored in a very organized and easy-to-access way. You can easily track your performance and record all steps of your work with amazing customization options. By far the best CRM I have worked with.
What do you dislike about the product?
Within my job, working on client deals the predictions of annual contract values are often incorrect as it is obtained by multiplying x12 the amount of the last payment received.
Insertion of links within emails should be quicker and not require double copy-pasting.
Insertion of links within emails should be quicker and not require double copy-pasting.
What problems is the product solving and how is that benefiting you?
Managing customer support tickets and following the progress of companies who register for our services. It definitely increases productivity and makes work management faster and more immediate.
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