Service Hub Professional
HubSpotReviews from AWS customer
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2,883 reviews
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I love hubspot - so easy to use and exciting
What do you like best about the product?
The deals section is so easy to navigate and I like being able to easily filter the deals and I like that I can change the view and it makes sense.
What do you dislike about the product?
I like everything about hubspot, somtimes it crashes and makes me sad but its not that bad because its good
What problems is the product solving and how is that benefiting you?
Solves the problem of having lots of things and not much space
Very useful and user-friendly tool
What do you like best about the product?
It's easy to use and useful to send emails as it allows us to add our names and signature at the end and also add our own email templates. It's great that it allows us to see all previous chats or email exchanges.
What do you dislike about the product?
I wish we were able to have a tab with mentions from our coworkers as they are sometimes not very easy to find. At the same time, it would be useful to snooze conversations until a certain period of time in order to process it later.
What problems is the product solving and how is that benefiting you?
It is allowing us to have a full overview of customers' requests across different teams.
Easy to use, super versatile and affordable.
What do you like best about the product?
Search functionality and the way you can easily create new knowledge base articles.
What do you dislike about the product?
Not much...it's actually pretty good. Like it!
What problems is the product solving and how is that benefiting you?
Mainly not answering the same question via email over and over again.
Less effort, max revenue
What do you like best about the product?
A lot of things are monitored automatically - so that you can focus on the customer needs instead of writing everything down....
What do you dislike about the product?
Difficult to say, but everybody in the company has to use it so that every contact with the customer is monitored - do the tricky thing are the colleagues :)
What problems is the product solving and how is that benefiting you?
Less admin work - saving a lot of time with templates, snippets, ....
Easy to use yet powerful service tool
What do you like best about the product?
Being able to create personalized chatbots to interact with existing clients is one of Hubspot Service hub's best features as you efficiently automate processes such as ticket generation & ticket categorization.
What do you dislike about the product?
When an automated chatbot is created, unless the chat is transferred to an agent, there is no way to view the chat transcript and what the client has written. Being able to see all chat transcripts would be very helpful in case the client contacts support in the future regarding their previous chat.
What problems is the product solving and how is that benefiting you?
Hubspot is helping us receive tickets from clients and carry out ticket triage via the chatbot. We are then able to generate automatic workflows depending on the ticket status which saves us time and effort.
awesome to use, very user friendly
What do you like best about the product?
The interface is very intuitive, more option
What do you dislike about the product?
reporting could be more detailed and have more options for team monitoring
What problems is the product solving and how is that benefiting you?
tickets are being displayed in 2 manners - conversations and tickets - really useful for us
Hubspot is a box full of surprises
What do you like best about the product?
The feedback surveys integrate with the Hubspot CRM data which makes it very powerful. With a workflow, I can send reminders and increase the response rate further
What do you dislike about the product?
Sometimes features are at an early stage and subject to changes. That makes it sometimes difficult to use. In addition, Hubspot has an overwhelming number of features and when you start using it without an onboarding it is a challenge. I'd which for a more direct user onboarding.
What problems is the product solving and how is that benefiting you?
I want to get feedback from contacts after a specific event or action. Hubspot enables me to do that with the feedback survey tool.
Great CRM software
What do you like best about the product?
As a marketer, I really like the Marketing Hub. It's a great tool to monitor your results (reports), create deals, and simply manage ads or social media campaigns.
What do you dislike about the product?
If you are new to HS, it can be a little bit complicated to find the right structure and how to set up things. Another thing is that HS support doesn't seem to have much knowledge about the software.
What problems is the product solving and how is that benefiting you?
I don't use it.
While I like the product, it's not groundbreaking enough. It's more of a monetization for you.
What do you like best about the product?
The additional possibilities that it brings us.
What do you dislike about the product?
The increased pricing, and that it's the whole package without the parts you can buy separately.
What problems is the product solving and how is that benefiting you?
Lack of top-down structured access management in our team.
On-stop-shop for all customer facing activities
What do you like best about the product?
If you're using HubSpot as your CRM, Marketing automation or Sales Hub adding Service Hub is just a logical move. It keeps all customer facing activities and documents organized in one platform, which helps save time on operations adn even internal communications.
What do you dislike about the product?
I think Service Hub communications and emails shouldn't be a part of Marketing contact count by default.
What problems is the product solving and how is that benefiting you?
We are able to track all customer-facing comms and issues from one place, connect it to Jira and escalate issues to the Dev department not leaving HubSpot
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