Service Hub Professional
HubSpotReviews from AWS customer
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A powerful tool for business!
What do you like best about the product?
At Thrivable we use Hubspot extensively. Our marketing website is built using Hubspot. We use it to log all conversations involving external groups, whether for Sales or Marketing. And we use it for Customer Service. Since all these functions depend on Hubspot, a lot of our business dashboards and analytics also live there.
What do you dislike about the product?
I have honestly not yet run into an area where I've felt I dislike the platform. I am sure the day will come, but it hasn't arrived yet.
What problems is the product solving and how is that benefiting you?
In terms of Marketing, it allows us to create new website pages and landing pages without depending on precious engineering resources. In terms of Sales and Partnerships, it allows us to track conversations and make sure we are coordinated and not dropping any balls leading to lost business. In terms of Customer Support, it provides a seamless way for our users and customers to communicate with us.
Excited to be free of an antiquated service system!
What do you like best about the product?
Our company was using Zendesk to serve our clients for both ticketing and our help articles, while using HubSpot as our CRM. We are SO eager to have all of our tools in one place. We are currently migrating our help articles to HubSpot and we LOVE the easy formatting and callouts, which make important information really stand out. All information is then tied to our CRM for a very seamless experience!
What do you dislike about the product?
The migration process has not been easy, as migrating with HubSpot's built-in Zendesk tool did not work and uploading a CSV file didn't work without a lot of help from our Junior Developer. But outside of the migration, I'm really pleased with how everything functions in HubSpot.
What problems is the product solving and how is that benefiting you?
We needed everything in one place, as we begin to grow. So merging our CRM and our client support system just made sense. HubSpot is also really intuitive, so it outshines Zendesk there. So far, it's making us a more efficient team and once we learn how to take advantage of all of HubSpot's features, I know this will increase tenfold.
HubSpot has streamlined our entire process!
What do you like best about the product?
HubSpot is easily the most user-friendly CRM we have ever used. Having the ability to streamline & automate so many things has made our lives drastically easier. We have our entire team in HubSpot ranging from Business Development, Marketing, Sales, and Implementation, all the way to Account Management in HubSpot so we can easily track everything client related. The number of API integrations and the ability to be flexible and customize is also a huge bonus for us. I will also say that their account management and support is some of the best I have ever seen - they are extremely responsive and truly work with you to find a solution that will meet your expectations.
As small and minor as this is, I love hubspot due to the fact that you can easily tell they value their employees. By giving their team the 'week of rest' shows how much they care about them and therefore creates loyal employees which reflects in the product and the customer experience you get.
As small and minor as this is, I love hubspot due to the fact that you can easily tell they value their employees. By giving their team the 'week of rest' shows how much they care about them and therefore creates loyal employees which reflects in the product and the customer experience you get.
What do you dislike about the product?
The only real complaint I have when it comes to HubSpot is when I create a task it does not auto-trigger it to remind me, I have to manually go select to get the email reminder which is not how it was when we first started using it. With that being said their team explained it to us and I understand that not everyone wants email reminders so I am okay with having to manually select that as it saves me so much time in other areas that taking two seconds out of my day to do something like this is not the end of the world. (Although I would still love if this was a per-user setting)
What problems is the product solving and how is that benefiting you?
I listed this in the previous question as that is the only complaint I have and the reason I am asking for a fix on it is that I manage my daily activities by setting tasks and work to clear my email inbox out every day as that is the process I have found that works for me.
Great CRM
What do you like best about the product?
The platform is pretty easy to use. The dashboard customizations allow me to see all of my pertinent KPIS
What do you dislike about the product?
Can be clunky in certain playbook activations and communications. Nothing big
What problems is the product solving and how is that benefiting you?
Allows us to track and keep up with all of our different types of members, prospects and clients
Great product, dreadful billing and account management processes
What do you like best about the product?
ease of programming, ease to get started, flexibility, focus on connections and managing sales pipelines, ability to manage different products and pipelines, ability to adapt and change as business needs change, doesn't require an advanced programmer to set up or make changes
What do you dislike about the product?
Pricing and billing practices (we recently made a mistake when ordering new users and ordered too many, Hubspot will not correct the mistake and refund the error even though the accounts have never been activated, as an example), account management and account-level support, some data cannot be exported despite existing in the database, some fields have rigid programming that cannot be customized (phone number format, for example). It's clear that this organization has the attitude, "we have you over a barrel" once you have an established implementation - the rude account service and inflexible pricing is gobsmacking in this day and age.
What problems is the product solving and how is that benefiting you?
We are a service organization focused on connecting end-users to support. we use Hubspot to track every case from initiation through to final payment and post-case follow-up.
Intuitive system - and large knowledge base.
What do you like best about the product?
Hubspot overall is very user-friendly. It did not take long for me to learn to navigate!
What do you dislike about the product?
So of the steps to setting up and using features like lists and templates and always clear and easy to use. Specifically, lists seem to be tricky.
What problems is the product solving and how is that benefiting you?
We use Hubspot to help open visibility between departments. This is a huge help to other departments to know what is coming down the pipeline!
A Deal-MAKER!
What do you like best about the product?
Being able to manage our entire service pipeline in one place has been life-changing for our service and support team!
What do you dislike about the product?
Nada! The tool is perfect! It is as easy to use as other HubSpot tools.
What problems is the product solving and how is that benefiting you?
Our support ticket pipeline.
Intuitive, easy to use platform
What do you like best about the product?
We use Hubspot for Sales, Service, and Marketing (Pro level). It makes setting up email campaigns and managing deals a breeze. Love the analytics provided and all of the integrations available!
What do you dislike about the product?
For a startup, Hubspot is spendy. There are other programs that cost less, but they don't cross departments or work with other platforms as well.
What problems is the product solving and how is that benefiting you?
Hubspot provides great insights into our marketing email performance. It also allows great reporting for deal progress. We utilize Hubspot's chatbots on our website and its Help Center for our Service resources.
I love HubSpot.
What do you like best about the product?
Service HubSpot has been extremely helpful in streamlining our intake from MULTIPLE (and I mean multiple) customer distros. We are able to spread work out more evenly, get responses to customers quicker, and achieve a better customer experience.
What do you dislike about the product?
There isn't a way to mark an agent as away (not in chat) so they are not assigned tickets. This means that the assignment process is still manual and takes quite a bit of time. This has already been submitted as an idea by me.
What problems is the product solving and how is that benefiting you?
Lack of visibility into customer requests and employee workload. We (leadership team) can now see how quickly we respond to customers, how many requests our customers have, and how efficient our employees are being.
HS is a great tool for any business.
What do you like best about the product?
The fact you can call, email, text, and assign tickets to other people within the organization to stay up on what is happening with a customer is great. Anyone can assist with that customer if you are not available.
What do you dislike about the product?
So far, what our company is using it for is working well.
What problems is the product solving and how is that benefiting you?
NA
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