Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot -Amazing multivalent tool for your business
What do you like best about the product?
The sequences, tickets, logging in calls
What do you dislike about the product?
The sequences need a bit of optimising, to make it easier to work with.
What problems is the product solving and how is that benefiting you?
Monitoring your tasks, automation of sending emails through templates and sequences. This has increased my productivity and business performance overall.
Good CRM and support chat with some handy features
What do you like best about the product?
The chatbots and knowledge base are probably the most useful features for us
What do you dislike about the product?
It seems small, but our CS staff were able to send GIFs in our previous support chat and it really helped us build a playful connection with some of our customers.
What problems is the product solving and how is that benefiting you?
It's good to have a knowledge base, CRM and support chat all in the same place.
Great service and options
What do you like best about the product?
I'm a big fan of the speed and quality of the customer service. Big fan of the options and tutorials as well.
What do you dislike about the product?
There really aren't that many disadvantages, you can get lost if you start right away without reading about all options but that is an issue for most products. If anything has to be mentioned it is ofcourse that the data
What problems is the product solving and how is that benefiting you?
Organizing our tickets, automating workflows, offering a service portal to our customers and offering the knowledgebase which gives our customers information and us the reuired information to see how succesful they are in their search.
It is easy to navigate and it is saving me a lot of time
What do you like best about the product?
I love the fact that I can open many of the client's accounts to avoid going back and forth
What do you dislike about the product?
There is nothing to dislike for far. I am happy
What problems is the product solving and how is that benefiting you?
Hubspot is solving time-wasting. That is benefiting me because I can now manage to meet my targets everytime.
Tons of resources in one place for streamlined work
What do you like best about the product?
You can do everything in one place and link all aspects of the business together!
What do you dislike about the product?
SO much to learn that it gets overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
Streamlining and centralizing workflows and linking all aspects of the business together (customer lists, social media posts, etc.)
Very usefull service!
What do you like best about the product?
It gives a quick overview over your tickets and you can easily edit them or put them in another category
What do you dislike about the product?
That you have to save the change when you assigned it to yourself or someone else. Because you can change this later, it would be better for me if it was saved immeadiatly
What problems is the product solving and how is that benefiting you?
Not having an overview of all tickets
We're still not 100% ready to start using HubSpot so I'm not sure yet!
What do you like best about the product?
I like that we can have differens pipes and the filtering options. Also the automations to move tickets. Really exited to connect our phones and making the phone call from the ticket and having it moved automatically after!
What do you dislike about the product?
Im not sure if we set it up wrong or if its not optimal for emails, but right now its hard for us to use the service hub. Its hard to find the latest email in a thread when someone replied. We still need to figure out how it works
What problems is the product solving and how is that benefiting you?
Its good that we can limit the amount of different tabs we need to use in our daily job, and we get a nice overview of our tickets that we dont have today. Its also nice that the tickets quickly will be associated to our existing contacts.
Hubspot Service Hub is user friendly for customer service and also easy for non experienced admins.
What do you like best about the product?
Usability for customer service users. Hubspot is user-friendly and users without CRM experience learn it very soon and easy.
Easy integration with external parties.
Logic admin changes for layouts and properties.
Easy integration with external parties.
Logic admin changes for layouts and properties.
What do you dislike about the product?
Not a lot of possibilities if you want to have functionality that is not within the Hubspot bounderies. Also with extra development work not possible.
Also miss basic functionalities such as validation rules, dependent picklists.
Also miss basic functionalities such as validation rules, dependent picklists.
What problems is the product solving and how is that benefiting you?
Easy dashboarding and overview of service queues.
With the 3cx integration we have, the service teams are able to see which customers are calling and it will open their page in Hubspot.
With the 3cx integration we have, the service teams are able to see which customers are calling and it will open their page in Hubspot.
Ticket system with high flexibility and good CRM integration
What do you like best about the product?
Workflow builder limitations are significantly less than before
What do you dislike about the product?
License conditions tightened - Hubspot now charges for all users except read-only, earlier, most functionality could be used with free accounts as long as you had enough paid seats. There are some transitions regulations to avoid a steep increase in cost, but at the same time growing the usage of Hubspot in the company now has a price tag. Also, Sales and Service seats were more or less interchangable, now persons in both roles theoretically need two seats if you want to use all the features
Service quality - Apparently Hubspot see service as a cost, not as a customer benefit anymore. When submitting a ticket, after clicking through the nag screens with helpdesk, you get a super-long AI-generated answer that keeps you busy, but doesn't solve your problem. Only at the bottom, there will be a hint that it is AI. After replying to this, you typically get an answer in the sense of "works as specified" or "please submit a feature request"
Bloated interface - there are non-stop additions to the software, which in itself is good, but often these are placed in such a way that it confuses existing users and wastes screen estate. Sometimes, admin can turn these off, but this requires constant catch up with the list of updates.
Service quality - Apparently Hubspot see service as a cost, not as a customer benefit anymore. When submitting a ticket, after clicking through the nag screens with helpdesk, you get a super-long AI-generated answer that keeps you busy, but doesn't solve your problem. Only at the bottom, there will be a hint that it is AI. After replying to this, you typically get an answer in the sense of "works as specified" or "please submit a feature request"
Bloated interface - there are non-stop additions to the software, which in itself is good, but often these are placed in such a way that it confuses existing users and wastes screen estate. Sometimes, admin can turn these off, but this requires constant catch up with the list of updates.
What problems is the product solving and how is that benefiting you?
Automate and standardize workflow for customer order processing, quality complaints and technical questions across departments
Use only one software for customer interaction, not separate CRM/Marketing Automation / Ticket Systems
Use only one software for customer interaction, not separate CRM/Marketing Automation / Ticket Systems
User Friendly
What do you like best about the product?
feedback survey, knowledge base are the best tools
What do you dislike about the product?
The different videos that are not sequenced in information
What problems is the product solving and how is that benefiting you?
Customer data, sales service
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