Service Hub Professional
HubSpotReviews from AWS customer
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Great Support Solution
What do you like best about the product?
The fact it's integrated with my CRM and their business model which is much more straightforward than the other vendor we had before
What do you dislike about the product?
Chat data could have more info (e.g. device, OS, browser) to facilitate triage
What problems is the product solving and how is that benefiting you?
It allows us to have an omnichannel support platform integrated perfectly to our CRM
Best service to build a World-Class, Self-Service Knowledge Base for Your SaaS Products
What do you like best about the product?
To maintain, retain, and expand your client base, Service Hub combines all of your customer service data and channels on a single CRM platform. which consistently produces improved customer service management and satisfied consumers.
What do you dislike about the product?
In total there are not much of downsides to using Hubspot, however, the only thing that I would consider as a drawback is that it gets expensive quickly and fast.
What problems is the product solving and how is that benefiting you?
It helps solve most of our customer management issues, as it includes an all-in-one platform for everything including marketing, sales, customer support, and most importantly collecting feedback which help us improve our product.
HubSpot is "THE CRM" to have for sales and marketing
What do you like best about the product?
It is an all-in-one platform that provides CRM, Email Automation, Great Service Module, Chat Module, and Reporting all under one roof, saving my team a lot of time and effort.
Secondly, all archival data is saved, and all changes can be tracked.
Secondly, all archival data is saved, and all changes can be tracked.
What do you dislike about the product?
Reporting structure is handicapped. QoQ (Quarter-on-Quarter) comparisons aren't supported. Support is relatively slow, and replies late. Usually have to call up the vendor for support.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is used for our Knowledge Base. One helpful feature is the ability to embed videos into our help articles directly. Designing landing pages is easy, simply drag and drop.
Great app for businesses!
What do you like best about the product?
User friendly and easy to navigate.
Happy to use it.
Happy to use it.
What do you dislike about the product?
None as of now.
Everything seems to be working smoothly
Everything seems to be working smoothly
What problems is the product solving and how is that benefiting you?
Lead generation, we have a better view of our prospects life cycle now
Intuitive Software
What do you like best about the product?
Hubspot is really easy to use. It's intuitive and I can write content easily with all of the modifications to improve the visuals of my page. I can also schedule social media posts quickly and even track their performances thoroughly.
What do you dislike about the product?
I wish we could have an export option for social media performances (for both post and page-level)
What problems is the product solving and how is that benefiting you?
None so far.
Best Tool - HubSpot review
What do you like best about the product?
I like the versatility. You can do tons of things using HubSpot!
What do you dislike about the product?
None so far. I am a happy HubSpot user right now.
What problems is the product solving and how is that benefiting you?
It's solving how I create, store and access all of my data.
Excellent product to use to automate and systemise employee and customer experience.
What do you like best about the product?
Surveys by far is the best feature as it gives your business the best insights into how your customers/clients find your products and services and can help dive deeper into their understanding of you and where future improvements can come from.
What do you dislike about the product?
When creating surveys, unable to existing contact and company fields. You have to duplicate the field in both contact and company then use workflows to copy the data across.
What problems is the product solving and how is that benefiting you?
Currently HubSpot is solving out inherit problem of really understanding our customers and it provides a quick and easy way for out company to find out about their experience on mass.
Hubspot Service Hub for ticket management
What do you like best about the product?
The Kanban-style Board with the ability to drag and drop tickets to new columns
What do you dislike about the product?
The Ticket About section and Ticket description is hard to find - would like to see the Ticket Description to be effectively pinned in the middle - so you can see it easier
What problems is the product solving and how is that benefiting you?
The ability to manage Tickets at a glance and to share information across multiple cross functional teams
Did not meet the requirements needed for a service hub
What do you like best about the product?
Integration to Sales Hub is seemless, companies and contacts are shared throughout.
Reporting and Dashboards were very easy to manage and create.
Reporting and Dashboards were very easy to manage and create.
What do you dislike about the product?
Could not customize enough for ticketing experience based on own internal workflows, especially when there were different departments working on tickets.
Tasks were very hard to manage.
Reporting needed to be more robust.
Tasks were very hard to manage.
Reporting needed to be more robust.
What problems is the product solving and how is that benefiting you?
We understood they were re-hauling the platform, but we could not wait and ended up moving to another CSM platform that could better handle our needs.
Extremely easy to cross reference Hubspot assets!
What do you like best about the product?
I love how I can easily link photos, pages, files, etc. within articles with a few clicks of the button. No going between sites looking for the assets. Everything is in one spot, making my life insanely easy.
What do you dislike about the product?
I feel as if there aren't a ton of options for designing a beautiful user experience.
What problems is the product solving and how is that benefiting you?
Our team was notorious for digging through emails trying to find the standard company answer to common questions. With the knowledge base, I can easily create and update content and create efficiencies for my team and a better user experience for our customers.
Recommendations to others considering the product:
I'd also love to see learning modules for videos eventually integrated. We are having to use Docebo for that currently and it's quite clunky to have both.
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