Service Hub Professional
HubSpotReviews from AWS customer
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Excellent for optimizing and making challenging tasks easy
What do you like best about the product?
The most helpful is having a place where all of my data is stored and being able to segment exactly what I'm looking for at specific times. I have not seen a tool as complete as Hubspot. It's very professional in all of its aspects
What do you dislike about the product?
I dislike that it can get complicated to use when having a corporate account because of IT limitations. Sending emails sometimes result in Spam
What problems is the product solving and how is that benefiting you?
Service hub is helping us learn where we can improve as a company and what our weak spots are. It has helped with targetting our clients and segmenting them depending on their level of satisfaction which we can also monitor through hubspot
Recommendations to others considering the product:
Wonderful tool if you're planning on growing your business and if you care about your customers!
Excellent platform all around
What do you like best about the product?
I like the 360 picture that HubSpot allows. Having a look into the customer journey from where they landed to where they ended up gives us invaluable insight that we use for our marketing strategies going forward.
What do you dislike about the product?
There's a bit of a learning curve with the platform so learning the ins and outs can take patience, but once you get the hang of it, it's smooth sailing. I appreciate all the help they provide through training and resources to get teams acquainted.
What problems is the product solving and how is that benefiting you?
HubSpot allows our business to build a truly effective customer service strategy. Because it covers all the bases and we have the insight into the customer journey and their feedback, we can ensure that we are catering to our potential and current clients in the most impactful ways via marketing and customer service. Before HubSpot Service Hub, we didn't have as much detail behind what drew a customer in and now we can see information that shapes our marketing efforts. HubSpot Service Hub has saved us time by allowing us to automate repetitive tasks so that our team can focus on making an impact with our customers. I love the transparency into customer feedback so we know exactly what our clients are loving and how we can better serve their needs. Thank you!
Recommendations to others considering the product:
HubSpot Service Hub is an invaluable tool for your business and a gamechanger for customer service. Highly recommend!
Simple, easy, and user friendly!
What do you like best about the product?
I like that Hubspot has so many default features that are easy to customize. Creating settings and navigating Hubspot is easy.
What do you dislike about the product?
I would like their customer service was more helpful and responsive with follow up.
What problems is the product solving and how is that benefiting you?
we had issues with using several different softwares to complete customer service purposes and with Hubspot, we can meet all our CS needs in one central software.
Recommendations to others considering the product:
Use Hubspot to have all your data centralized
HubSpot adapts to our needs
What do you like best about the product?
HubSpot has many features and is highly customizable and has excellent documentation on how to utilize its platform.
What do you dislike about the product?
I do not have a downside. Some optimizations can be made, but no complaints.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is giving me the analytics and reporting that we need to capture KPIs that matter to us. This benefits us in our solution strategies and service to our clients.
Recommendations to others considering the product:
Follow the help articles. They are well written and updated regularly.
Hubspot have made my job way easier
What do you like best about the product?
I like that you can have and manage all your employees and customers from the same place. Also that you can have integration with almost any other app
What do you dislike about the product?
In the beginning, it is hard to navigate through all the different features, but they have some webinars handy, and you get used to them.
What problems is the product solving and how is that benefiting you?
We work with so many clients. HubSpot is a great option for managing all of them. This helps me to maintain control and order with all my clients and makes my job easier.
Recommendations to others considering the product:
The best cost-benefit Hub on the market
Hubspot Service Hub has done wonders for our team's workflow!
What do you like best about the product?
Hubspot Service Hub has provided many features that have become essential to the operation of our business, including feedback surveys and task queues. I would highly recommend it to assess customer satisfaction.
What do you dislike about the product?
I do run into certain limitations with use of Service Hub's Customer Service-related components, specifically concerning its built-in phone service. Consolidating duplicate profiles has been a bit of a hassle.
What problems is the product solving and how is that benefiting you?
Before we began regularly using Service Hub, our team lacked a unified, cohesive way to address new tickets. This allowed us to get a lot more organized and efficient about addressing new issues quickly.
Recommendations to others considering the product:
I would recommend using Feedback Surveys to gain insights from customer experience.
Hubspot Review
What do you like best about the product?
I like the Service Hub, particularly the ticketing options. It gives us a slightly better grip on customer service than we had before Hubspot. Unfortunately, I have not had the opportunity to try other competitors.
What do you dislike about the product?
The downside is that it only works well for singular brands and B2C businesses. If you have multiple brands there's not an option to filter or divide inquiries based on where they are coming from.
What problems is the product solving and how is that benefiting you?
It's helping us collect customer inquiries into a funnel, which is something we didn't have before.
Recommendations to others considering the product:
Try multiple options before settling for Hubspot
A wonderful experience
What do you like best about the product?
The data collection services and the many integrations you can use with third party applications
What do you dislike about the product?
Nothing really. I like most things about Hubspot
What problems is the product solving and how is that benefiting you?
Our support pipeline has never been more clean and automatic than it is now!
How using HS has helped efficency
What do you like best about the product?
I love templates and snippets. We see a lot of the same questions and issues arise so creating a template that anyone in the org can use anytime just by searching up a key word is great.
What do you dislike about the product?
There was a lot to learn about HubSpot and I had to do a lot of self-teaching until I found the area with all the training material. I like the material but don't like that you can't teach yourself everything without certain permissions. Like if I want to learn how to build workflows give me a training environment that allows me to physically practice and will not stop me from finishing certifications because I don't have a specific level of approval or seat of Hubspot.
What problems is the product solving and how is that benefiting you?
We are able to track all emails sent out as escalations to our drivers and anyone with a HS profile can view the interactions. This is beneficial to our sales reps when they want to update their customers on how a situation was handled.
Recommendations to others considering the product:
It's worth it- but take time to learn everything you can do with it. Make sure you are careful when setting up workflows and understand the difference between a contact property and a ticket property because if you aren't careful when someone uses the chat function it will change or duplicate their information in the system.
Best Knowledge Base tool I've used
What do you like best about the product?
It's very easy to use. I like being able to easily create and publish new articles, and format them in a way that looks great and is most helpful for our users to understand. It has been a huge help in our documentation and user knowledge base efforts. I also love the built-in analytics on user engagement with each post.
What do you dislike about the product?
I wish there were more options for formatting "code" style text, e.g. javascript, html, etc to make it easier to read for technical users.
What problems is the product solving and how is that benefiting you?
It's providing a company branded hub for all of our customers to answer their own questions. It eases the burden of our support team on answering FAQ's and it gives us feedback on which posts are the most read.
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