Service Hub Professional
HubSpotReviews from AWS customer
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Very easy to use and keeps you organized.
What do you like best about the product?
Being able to email customers directly from Hubspot and the ability to see if they read it as well as the use of templates
What do you dislike about the product?
Not having a dark theme because the bright screen gives me a headache using a browser extension instead
What problems is the product solving and how is that benefiting you?
Keeping everything centralized in one location and the ability to organize. Keeps you on top of orders so that you don't miss an opportunity to serve your customers better.
Recommendations to others considering the product:
Take it for a spin you'll love it
HubSpot Review
What do you like best about the product?
I love this CRM the best out of all the other ones. I've used SalesForce, Zendesk, and many other CRMS in the past but this one is the best! The pipelines are easily distinguishable for different teams at the company.
What do you dislike about the product?
One of the problems I have is that there's no grammar-check or auto-correct function, which would be very helpful in my everyday tasks.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub continues to make my everyday work experience exquisite, as it makes it easier to be able to reach out to other departments with the palm of my hands.
Recommendations to others considering the product:
Grammar check/Auto-correct would be great for Hubspot!
Best application for any business that wants to look organized and well communicated!
What do you like best about the product?
The many tools that offers and the communication between departments that can be offered.
What do you dislike about the product?
Nothing really, its an amazing tool that helps our company a lot.
What problems is the product solving and how is that benefiting you?
The many cases that we have with patients and internal staff.
HubSpot has a variety of useful features
What do you like best about the product?
HubSpot offers a variety of useful features, especially the one that ties into e-mail.
What do you dislike about the product?
Can be complicated to use where there might be a steep learning curve.
What problems is the product solving and how is that benefiting you?
Notifications are working well with HubSpot so I can get notified via e-mail.
Recommendations to others considering the product:
It takes time to learn and get used to it.
Transitioning to HubSpot has been a great decision.
What do you like best about the product?
The service hub chat-bot and learning center capabilities are great. It is nice to have the contact auto-stored and everything connected in one place. The mobile application is also nice to have!
What do you dislike about the product?
One thing I wish we were able to do is give our support chat team members alias names. We do not always want to share the actual name of the support team member.
What problems is the product solving and how is that benefiting you?
Communication on our website through the automated chatbot, automatically storing contact information, logging emails to clients through the add-on email extension, ultimately keeping things associated with a contact/company in one place to refer to as needed.
Recommendations to others considering the product:
Take advantage of the onboarding and support offerings.
So intuitive and actually fun to use!
What do you like best about the product?
Easy to document knowledge-base articles
What do you dislike about the product?
Nothing really that i dislike, usually when i ask, the feature is added pretty quickly
What problems is the product solving and how is that benefiting you?
Managing CRM + servicing (helping) the customer is made easy through Service Hub. Saves a lot of time and makes me more productive since i don't have to use multiple services.
Recommendations to others considering the product:
I highly recommend it if you want something that's intuitive and fun to use
Good Feedback Tool
What do you like best about the product?
I like that participates can leave worded responses on what went right and what they felt could be better.
What do you dislike about the product?
It's user friendly and hardly any errors on my end or for the participants.
What problems is the product solving and how is that benefiting you?
As a business, we question what we can do better on and this helps break it down by issue and department affected.
Not great for email purposes
What do you like best about the product?
I like the colors and notifications. I also like the tagging ability
What do you dislike about the product?
The system can run slow, its is very difficult to find old tickets. We use it as an email system and it is very inefficient for this
What problems is the product solving and how is that benefiting you?
It is being used to track email numbers coming in and out. It is useful for that purpose
Recommendations to others considering the product:
Not a great tool to replace email
Easy to learn and adjust to required needs
What do you like best about the product?
Seeing the details on tickets to determine human error
What do you dislike about the product?
Data is not always correct, but that is mostly manual errors
What problems is the product solving and how is that benefiting you?
Determining major issues with haulers (MPUs, blocks, service interruptions)
Helps us see what haulers need to work
Helps us see what haulers need to work
Recommendations to others considering the product:
Tailor it to your needs because the resources are a huge asset
Good tool to start you Knowledge Base
What do you like best about the product?
- Clean UI and styles
- Easy to create and manage articles in many languages
- Great customer support
- Easy to create and manage articles in many languages
- Great customer support
What do you dislike about the product?
- Synchronization issues when many concurrent updates.
- Limited and simple layout options
- Limited and simple layout options
What problems is the product solving and how is that benefiting you?
Centralized platform to manage and publish content. Many people can collaborate on articles at the same time to speed up the growth of the KB.
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