Service Hub Professional
HubSpotReviews from AWS customer
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great overlook, easy to use
What do you like best about the product?
To see when action is needed from our side
What do you dislike about the product?
Sometimes new emails are shown further down and is hard to find if you have many tickets going on
What problems is the product solving and how is that benefiting you?
Easy to know what is needed for the different customers and when. Proactivity work is better then ever
Nice looking but limited tool for B2B
What do you like best about the product?
Visually, it looks great. Seems like new features are carefully considered before release, and uptime is really good. Training for all facets of the platform is really thorough as well.
What do you dislike about the product?
Without hiring a consultant, it's really hard to configure the account to function as you need. During implementation, Hubspot passed us off to a consulting firm that initially said that they understood our setup really well and could help us, but later told us they had never implemented a B2B SaaS company before. Like...What? You can imagine how the configuration must be. I also really, really hate the support automation options around reopening closed tickets and splitting tickets. Specifically, that you can't automatically split tickets. That's a pretty basic feature that any support system catering to B2B customers has.
What problems is the product solving and how is that benefiting you?
Not many, to be honest. When something goes so wrongly that I go to vote on other user's ideas, I'm amazed at how many feature requests go on for actual years with either no updates, or "have you tried x obvious unworkable option", or "switch to Freshdesk, they have all of these features. Hubspot clearly focuses on sales and marketing, and I'm really disappointed that we were sold on a complete service feature that is very much incomplete.
Recommendations to others considering the product:
Great for sales and marketing and VERY basic customer support.
AI-powered tools improved
What do you like best about the product?
chatbots, and AI assistance for drafting responses.
What do you dislike about the product?
not a big fan of the point systems for ai usage
What problems is the product solving and how is that benefiting you?
Having an organized overview of the customer journey. Support customers' requests.
Recommendations to others considering the product:
write a strategy plan first
Hubspot review
What do you like best about the product?
the speed in which we have the information
What do you dislike about the product?
Not always responds well to specific workflows
What problems is the product solving and how is that benefiting you?
Helping to answer specific queries faster
Jack of all trades, master of some
What do you like best about the product?
Easy structuring, and lots of bot/chat/ticket configurations that can be very helpful. The knowledge base is super helpful, and I am curious to try out the Customer Portal as well. There are many options!
What do you dislike about the product?
HubSpot is not designed for Customer Success, which makes it difficult to keep an overview and stay on top of your clients, calculate retention and have health check overviews.
The Knowledge Base is quite limited in its design options as well. I know it's simplified to make it easier, but for us, it would be nice to allow more customization.
The Knowledge Base is quite limited in its design options as well. I know it's simplified to make it easier, but for us, it would be nice to allow more customization.
What problems is the product solving and how is that benefiting you?
Chatbot, support and knowledge base are very helpful. Our clients have an easy way to reach us and find information, which can easily be added/modified. I am looking forward to explore the feedback surveys more as well.
easy to learn and to customize
What do you like best about the product?
custom report, knowledge base and easy use in general
What do you dislike about the product?
i need support sometimes in creating workflows to make a better service for our customers and to facilitate the work of my colleagues
What problems is the product solving and how is that benefiting you?
very easy and big amout of data and kpi easy to collect and analyse, about our customer service
Works well but a bit slow
What do you like best about the product?
The customer service at HubSpot. They are really professional.
What do you dislike about the product?
That the slow works very slow when the workload is high.
What problems is the product solving and how is that benefiting you?
Having one CRM for customer service, sales and marketing. Earlier we had multiple different systems.
Very easy and user friendly
What do you like best about the product?
The link between the contacts, companies and deals.
What do you dislike about the product?
A few shortcoming w.r.t reporting and comparing current data to older data.
What problems is the product solving and how is that benefiting you?
Automating different parts of the process and ensuring that everyone has access to various communication history and information.
Great way to handle customer support tickets
What do you like best about the product?
It's easy to use and the interface is clear. It is also nice to have the possibility to see the deals you have with a customer and the previous discussion you had with them.
What do you dislike about the product?
Personally I really don't like that if you receive multiple subsequent answer from a customer you don't get a notification. In this situation, sometimes, updates from the customer are lost if not checked manually
What problems is the product solving and how is that benefiting you?
Our problem was to track and handle support ticket in a more efficient way. This is perfectly performed by hubspot, we have decreased the time of our answers.
It has become my go-to software for everything to serve our business and client needs
What do you like best about the product?
I like the survey tool and overall activity logs on the contact record. It will super beneficial for the teams who work collaboratively, Another time saver for Sales and service team members to make sure they are spending more time with prospects and clients, and less in mundane tasks.
What do you dislike about the product?
I couldn't think of any dislike of the feature. Its just tailor-made to suit our business needs
What problems is the product solving and how is that benefiting you?
We receive a lot of support queries from our customers directly from their account, so we can determine where the problem lies and provide instant support This is helping us a lot in making our product better for everyone to use.
Recommendations to others considering the product:
This is one of the must-have software for the business who are customer-centric
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