Service Hub Professional
HubSpotReviews from AWS customer
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Does pretty much everything
What do you like best about the product?
1. Ticketing System
2. NPS surveys
3. Good collaboration between teams
2. NPS surveys
3. Good collaboration between teams
What do you dislike about the product?
1. No way for your customer to know when you respond on chat. There is no notification for them
2. Assignment rules need to improve
3. Reporting can improve
2. Assignment rules need to improve
3. Reporting can improve
What problems is the product solving and how is that benefiting you?
We are using it as a unified platform for Sales, Marketing and Customer Support.
It helps in keeping customer information in one place for all teams
It helps in keeping customer information in one place for all teams
Recommendations to others considering the product:
Its quick to setup and start using. Mastering will take time
Excellent Ticketing Management Platform
What do you like best about the product?
Managing email threads respective to each ticket, and the ticket being linked to the company has a strong impact on saving time and tracking requests with multiple members on board.
What do you dislike about the product?
Too many features is a pro, but also a con as it gets difficult to train the team to optimally utilize the platform. Training is a bit difficult especially when different members work on the platform.
What problems is the product solving and how is that benefiting you?
Hubspot allowed us to reduce our ticket response time and overall issue-resolving time. Also, it helped in integrating multiple apps with Zapier. Lists are beneficial too, with properties set up correctly!
Recommendations to others considering the product:
Go for it! It solve more problems than it promises!
Great marketing tool
What do you like best about the product?
HubSpot has significantly streamlined our workflow. The platform connects smoothly with our existing database, making email communication fast and organized. One of the most valuable features is the ability to track and review customer feedback in one place, which helps us make informed improvements to our application. The interface is intuitive and easy to navigate, allowing our team to use it effectively without requiring advanced technical expertise.
What do you dislike about the product?
The pricing can become expensive as the business grows
What problems is the product solving and how is that benefiting you?
Marketing operations, customer feedback, sending relevant emails or messages to the right customers, and customer support service, live chat, shared inbox are a few features among the many that we use.
Hubspot an easy to use CRM
What do you like best about the product?
I liked the integration of the HubSpot API to create contacts and companies. The API was easy to use and we can automate it so that new users of any system can now be automatically created into Hubspot.
What do you dislike about the product?
The java side API needs lots of work as we have to create a lot of custom classes to send the request and process the response. That made the code more cluttered.
What problems is the product solving and how is that benefiting you?
We can track the user actions like whether they opened our emails or not, and how did they come to one particular page. Also, HubSpot chat is a cool feature which will also notify us of the email when someone contacted it through it.
Communication
What do you like best about the product?
The ability to organise our complex B2B client structure and allocate both primary and secondary account managers. Particularly its integration with Cradle, our online telephone system.
What do you dislike about the product?
The requirement of our clients to have individual accounts and logins to access our articles via Hubspot's knowledgebase; although it may be rectified now, however, it wasn't available when we needed it.
What problems is the product solving and how is that benefiting you?
Quick client identification, quick account manager and service level identification. Notes and emails are logged against clients, great CRM functionality and also the ability to see if/when clients have opened emails.
If it's your first time using a CRM for your support team, I highly recommend!
What do you like best about the product?
HubSpot Service Hub is very helpful for beginners. All features related to support are easy to use and help the efficiency and effectiveness of the team. In addition, HubSpot is also very equipped with the guides in HubSpot Academy, making it easy for users to experiment or use independently. In addition to a very complete knowledge base, the HubSpot support team is very helpful with every question asked and so far I have never been disappointed with the service.
I like all the features in the HubSpot Service Hub. But what I am most happy about is that when I can change channels in one thread, I can automatically create and customize tickets via live chat and combine them with bots.
One of the features I can't wait to use with the team is the knowledge base and also the customer portal.
I like all the features in the HubSpot Service Hub. But what I am most happy about is that when I can change channels in one thread, I can automatically create and customize tickets via live chat and combine them with bots.
One of the features I can't wait to use with the team is the knowledge base and also the customer portal.
What do you dislike about the product?
So far there are no features that I don't like, all of them are very helpful including the service from the support team.
I hope that in the future Hubspot can directly add a Whatsapp channel so we can switch likes live chat, email, etc. So there is no need to use a third party.
I hope that in the future Hubspot can directly add a Whatsapp channel so we can switch likes live chat, email, etc. So there is no need to use a third party.
What problems is the product solving and how is that benefiting you?
Invite friends and access will be granted. It's very helpful to give access for each user
Recommendations to others considering the product:
If you are new to CRM, I recommend HubSpot because it is easy to use and the features are quite complete for the needs of the support team.
And for those who have already used CRM and want to switch to using HubSpot, I also highly recommend using HubSpot because the collaboration and features needed are complete compared to other competitors that I have experimented with.
And for those who have already used CRM and want to switch to using HubSpot, I also highly recommend using HubSpot because the collaboration and features needed are complete compared to other competitors that I have experimented with.
Great Sales and mkt tool
What do you like best about the product?
It's very user friendly and they're always adding more features to it.
What do you dislike about the product?
It could have more features for account management. I feel like it is much more inclined to the sales and mkt part and it stops there when the prospects become clients.
What problems is the product solving and how is that benefiting you?
Creating deals, mapping emails to the prospects/companies, having our product list and other documents in the sotware already.
Userfriendly
What do you like best about the product?
Easy to navigate around, we can make new workflows to accommodate the business type.
What do you dislike about the product?
It can be complex sometimes, and searching deals can be troublesome sometimes
What problems is the product solving and how is that benefiting you?
I have the access to that service whenever I stumble across something and that is great
Recommendations to others considering the product:
It would be great if we can navigate around easily
We can do so much...
What do you like best about the product?
The reporting. There's so much data that we collect and we have the ability to report on just about anything.
What do you dislike about the product?
Duplications - we get a lot of double ups in data that take time and energy to resolve.
What problems is the product solving and how is that benefiting you?
We have all of our client information in one place - from marketing to sales to customer success. It provides us with a single view of the contact.
Recommendations to others considering the product:
Always have a good understanding of what you want to achieve when deciding on the product to use then keep pushing to this.
Tightly integrated solution with so many useful and powerful automation and integrations
What do you like best about the product?
Easy to understand and configure. The pipeline approach to tickets greatly simplifies action. The automation and integrations are awesome.
What do you dislike about the product?
Nothing. The solution is excellent for our needs
What problems is the product solving and how is that benefiting you?
Customer and Vendor Support. We use the service desk for all inbound communications
Recommendations to others considering the product:
We use all of the HubSpot services and love the integrated operations model.
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