Service Hub Professional
HubSpotReviews from AWS customer
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Organized & Helpful
What do you like best about the product?
I love that you can easily communicate with your fellow teammates and more efficiently move from one inbox to another.
What do you dislike about the product?
There can be glitches that make it look as though a ticket has not been assigned, issues updating in real time when very busy.
What problems is the product solving and how is that benefiting you?
Guest experience (customer service) and the benefits have been being able to see trends in areas where we can improve our service.
Great tool for businesses
What do you like best about the product?
Ability to organize all company and contact data, all information in is within Hubspot and easy to find. Information is able to be organized in one place. System allows for adding different automations based on an businesses needs.
What do you dislike about the product?
Inability to see upcoming tasks due on the tickets main page. Would like for them to be listed along with the tickets I have in process.
What problems is the product solving and how is that benefiting you?
Ticket responses are completed in a timely manner because tasks can be set within the system. Ability to have all customer information in one place, decreases time it takes to complete a customer ticket and associate them with the correct company.
There are some limitations to this platform
What do you like best about the product?
Ticket workflows that can be set up by admin and the tasks are easy to use
What do you dislike about the product?
Some of the processes can be convoluted and there is some basic functionality that is lacking
What problems is the product solving and how is that benefiting you?
We have had to enter a few Tickets to Hubspot support but these have been resolved in a timely manner
User friendly and smart data analysis
What do you like best about the product?
At one glance, you can see the responses and filter tools make review and analysis easier.
What do you dislike about the product?
I cannot include the survey form in the body of a custom email. I ended up using a survey with shareable link, which affected response rate.
What problems is the product solving and how is that benefiting you?
The need for timely feedback from respondents.
Service tickets
What do you like best about the product?
Pipeline management of tickets is OK. Reporting and workflow is also OK, but not great. Linking to external email accounts is great when it works. Accessing the system is OK.
What do you dislike about the product?
Lots. The system is really clunky to use. It conflicts between service tickets and conversation inboxes meaning we are chasing around looking for support tickets. Message reply for emails is difficult to use. The pop-up windows are poor and make the system hard to use. Team working and ticket allocation is limited and conflicts with the business logic we want to use.
To build email responses for tickets being automatically created we had to buy the marketing module to get customizable email templates.
All in all, it's far too expensive based on the value we get from using the product.
To build email responses for tickets being automatically created we had to buy the marketing module to get customizable email templates.
All in all, it's far too expensive based on the value we get from using the product.
What problems is the product solving and how is that benefiting you?
We wanted to offer clients a way to communicate issues to Paytia which were easily tracked and reported on.
Recommendations to others considering the product:
Tread carefully. Make sure you understand how much it will cost per user per month based on all the features you need to make the product successful for you.
Intuitive, Accessible, User friendly!
What do you like best about the product?
Very intuitive and easy to learn. Makes exceptional customer service a realistic goal. Love the ability to use Snippets for consistency thru-out messages. Very impressed!
What do you dislike about the product?
Not much to say here! I wish there was a way to flag when guests have written in multiple times but other then that no complaints here! Thanks so much for asking.
What problems is the product solving and how is that benefiting you?
I can't really think of any at the moment. If I do I will come back and add / alter my servay but everything has been great so far. Thanks so much for asking!!!!
An all in one platform for customer management
What do you like best about the product?
Activity tab on customer profile is best.
What do you dislike about the product?
Manually assigning ticket even after working on it
What problems is the product solving and how is that benefiting you?
Solving customer support tickets. Best part is I see all the customer activity and account status right on Hubspot and how it fetch data from our other systems.
I use Hubspot every day and it can be challenging to figure out. once you have it it is easy to use.
What do you like best about the product?
I like the filters that I can set. It makes exporting data easier! I appreciate that I can choose to only view Field Coaches vs Onboarding coaches. It helps me a lot!
What do you dislike about the product?
I dislike that I have to go into properties to change certain things. There's really not much to complain about Hubspot but if there is one thing it would be that.
What problems is the product solving and how is that benefiting you?
I am solving communication systems with Hubpot. I have realized the benefits of mass messages! I also really appreciate being able to take notes during a phone call.
Recommendations to others considering the product:
I would advise having someone walk you through everything. That made my experience easier.
Best all in one CRM platform out there
What do you like best about the product?
You can view any interaction with a customer, all notations, comments, or "to-dos" in the same place. This is very helpful when trying to help a customer with an ongoing issue or any issue-new or not!
What do you dislike about the product?
Make it easier to locate customer accounts. Currently, the customer's information has to be entered exactly how it is listed instead of populating possible companies or contacts.
What problems is the product solving and how is that benefiting you?
We can help customers when issues arise by creating an IT or service ticket without the need of ending customer communication. It saves time and the possibility of a ticket not being created later.
Recommendations to others considering the product:
Take advantage of HubSpot Academy! It's very useful and will help out in the longrun.
Very good program!
What do you like best about the product?
That it is easy to use and very simple.
What do you dislike about the product?
There is nothing to dislike everything is working ok
What problems is the product solving and how is that benefiting you?
Easy support and access to remote answers
Recommendations to others considering the product:
Its a fully integrated program which will save you a lot of time and money
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