Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,883 reviews
from
External reviews are not included in the AWS star rating for the product.
Works great, but but has a few
What do you like best about the product?
The way of handling tickets is very uncluttered. I like the information and options to add documents and links and videos in the knowledgebase. Also, the options in design are great. It is easy to work with.
What do you dislike about the product?
However we like using forms in the knowledge base, but the forms are not visible in the preview after embedding. They stay empty white boxes in the article. Also, the answers from the forms all have to be properties. It makes it difficult when editing a page, that the form is a white box. When editing the pages, I need to reload and wait quite a while before the new version is visible. Subtitle 2 is very big. We don't have a lot of super long articles, so the subtitle is unneccesary and so big on the page. I find it annoying.
What problems is the product solving and how is that benefiting you?
Having all the information regarding our platform visible in one place. The greatest benefit is how easy it is to switch between languages. We have three languages and it's really easy to edit the articles and go through the articles to check and edit.
Recommendations to others considering the product:
Try to make a structure before starting to write articles. I would not recommend using forms. It's really nice that you can reference other articles in the knowledge base.
Great Customer Support Experience!!
What do you like best about the product?
The shared inbox feature is the best thing in this tool. If you have multiple agents working on the same email, this is the best tool to have. Anyone can takeup the customer's email and assign it to themselves and respond to it quickly.
What do you dislike about the product?
There is no dislike as such however if it would be possible to ask for more access from the user admin within the Hubspot Service Hub it would be easy to approve the request by the admin.
What problems is the product solving and how is that benefiting you?
I am working for a Law Firm and we create tickets for customers who come for immigration matters. We help them solve their matters relating to immigrating and related questions.
Recommendations to others considering the product:
Hubspot gives a user friendly experience to the customers.
Honest review of HubSpot - A Unicorn Head CSM
What do you like best about the product?
Knowledge Base - An amazing tool to integrate with our sites - mobile & web, great in helping educate and inform our users. I can (and have) used this to build and change articles, sections really quickly and easily. I've used this alot (I mean a lot so far) and not even done. Not too fancy that it's complicated (eg: tonnes of fonts n html) keep it simple and easy.
Support Chat - Straight to me or other team members. Integration with slacknis clever. Accessible via mobile aswell, for out of hours. Configuring this was easy. As a start up with a small team helping each other this is great.
I have used other parts of HubSpot and plan to learn and use as much of tools as possible. The academy is also great, and helpful in teaching me the basics. I also found it was easy to just have a go. Some things are obvious.. some not so. But the help guides fix that.
Nod to the customer tracking as well, great to see all our customers and integration with our App.
Support Chat - Straight to me or other team members. Integration with slacknis clever. Accessible via mobile aswell, for out of hours. Configuring this was easy. As a start up with a small team helping each other this is great.
I have used other parts of HubSpot and plan to learn and use as much of tools as possible. The academy is also great, and helpful in teaching me the basics. I also found it was easy to just have a go. Some things are obvious.. some not so. But the help guides fix that.
Nod to the customer tracking as well, great to see all our customers and integration with our App.
What do you dislike about the product?
It's huge (this is a positive negative lol)
There is so much to learn and explore, there isnt enough time in my life ! It can be quiet overwhelming the amount of tools and options available. My advice take time to play and learn all the elements that will be beneficial to you and your role.
It's wise to choose one area and learn it, use it. Become an expert.. live and breath it.. then move on. The academy is great, very informative and helpful.
I like the academy and all the different units. I need to spend more time doing courses .
There is so much to learn and explore, there isnt enough time in my life ! It can be quiet overwhelming the amount of tools and options available. My advice take time to play and learn all the elements that will be beneficial to you and your role.
It's wise to choose one area and learn it, use it. Become an expert.. live and breath it.. then move on. The academy is great, very informative and helpful.
I like the academy and all the different units. I need to spend more time doing courses .
What problems is the product solving and how is that benefiting you?
Developing a comprehensive Knowledge Based! I love the ability to build and create a User Guide for our customers, sub sections and articles. Then linking them to other articles as well as key word tagging. So easy, intuitive and simple...not to complicated. It could be html, tonnes of fonts.. but its not. I can change and tweak it as much as I want. No delays publishing, noticing typos and updating. I can review user guide searching, see what's be searched for and missing.. fill gaps. See what articles are getting views.
Support Chat - Our customers can ask us questions, or search our User Guide via the support Chat mobile or web any time..Really helpful for you global customers. It's integration with slack and mobile app is helpful.
Support Chat - Our customers can ask us questions, or search our User Guide via the support Chat mobile or web any time..Really helpful for you global customers. It's integration with slack and mobile app is helpful.
Recommendations to others considering the product:
No brainer. Easy, effective.
Has all the tools, advice and knowledge help start ups.
Has all the tools, advice and knowledge help start ups.
Great Tool To Keeping Yourself and Your Organization Organized
What do you like best about the product?
A streamlined way to have all your tickets in one place, create notes internally and tag your team members if needed, tasks to follow up on, and integrated into Outlook makes it easy to schedule appointments with clients.
What do you dislike about the product?
Some of the web-based interfaces can use some improvements, such as moving dialog boxes around a bit more on the screen - i.e. preview window would be nice to move around to have an easier view of the background page.
What problems is the product solving and how is that benefiting you?
We noticed that they take our input seriously and constantly working with our managers to make a more user-friendly interface tailored to our organization's needs.
The experience so far has been exciting and interesting. There are so many cool features.
What do you like best about the product?
I like the pipeline feature. It helps colleagues understand the status of tickets and cases
What do you dislike about the product?
So far, I'm not sure. However, it is difficult to share a table in the body of an email.
What problems is the product solving and how is that benefiting you?
The customer portal feature.
Recommendations to others considering the product:
There are so many great features to use to help almost every department in a business
Powerful CRM but lacks flexibility
What do you like best about the product?
I love the usability and interface -- easy to use
What do you dislike about the product?
Lack of flexibility/customization. We reach out to customer service at least once a week for something we need to customize and 9 out 10 times it's not possible.
What problems is the product solving and how is that benefiting you?
It is a great way to manage contacts and sales processes. We are able to track leads from beginning to end and make and pull reports with the exact KPIs we want.
Recommendations to others considering the product:
It is a great CRM for basic needs.
Educational & Easy to Use
What do you like best about the product?
The informative videos with quick quizzes at the end helped the newly-learned information stick. I gained valuable knowledge for my career and earned a certificate that I can display on places like LinkedIn.
What do you dislike about the product?
I didn't dislike any part of the course but there are some places for improvement. Some of the videos had a lag where the lips were not in sync with what the person was saying. I also think that breaking some of the larger courses up into smaller more focused courses could be beneficial.
What problems is the product solving and how is that benefiting you?
Where to begin? This hub allows us to keep all of our teams in better communication by being in one centralized location. The platform is very user-friendly and easy to understand.
Hubspot review
What do you like best about the product?
How emails and chats are integrated in the one system
What do you dislike about the product?
It searches contacts, not a company. There is nothing missing and everything works properly.
What problems is the product solving and how is that benefiting you?
It is easy to email clients and the chat function is great. We are financially benefitting from using this product.
Great for Internal & External Knowledge Base
What do you like best about the product?
Privacy Settings in Articles & Tagging/Search Capabilities are great! We've been using it for our internal team playbooks/knowledge base and it's been super helpful to stay organized!
What do you dislike about the product?
The "Sign-in" aspect for private articles has been confusing for our team members to access articles. Seems counter-intuitive to them to have to sign in when they're already signed in to HS.
What problems is the product solving and how is that benefiting you?
Searchability and tracking search terms for our team playbooks has been key. We know what they're searching for and can create/tag articles accordingly.
Recommendations to others considering the product:
Try it out! It's great if you're already using HubSpot for other areas of your business (sales/marketing etc.)
Great CRM
What do you like best about the product?
The range of possibilites in different areas
What do you dislike about the product?
It has technical issues sometimes. It's difficult to learn how to use it.
What problems is the product solving and how is that benefiting you?
Categorizing clients mainly
showing 1,771 - 1,780