Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot for Coaching Business
What do you like best about the product?
Helps keep me organized with outstanding tasks and be able to get problems addressed with our team administrator.
What do you dislike about the product?
There isn't a current way to submit tickets on the mobile app and I have to log into the desktop site from my phone when I want to submit a ticket.
What problems is the product solving and how is that benefiting you?
Managing payment plans with existing clients who want to cancel or change their plan. This has helped keep us organized and make sure all issues are addressed quickly and fully.
Hubspot helps keep everything in one place across the organization which has been really helpful!
What do you like best about the product?
I like having Hubspot tied directly into our work email and being able to view tickets/replies. Centralizing everything into one place has been very helpful. Tickets are less likely to get lost.
What do you dislike about the product?
Email chains can be hard to follow. Sometimes the content is not displayed in the correct order and is duplicated which can make them harder to follow. Attachments are sometimes hard to find as well.
What problems is the product solving and how is that benefiting you?
Centralization is now solved with HubSpot Service Hub, and with the ability to view deals, contact details, ticket details and organization details is very helpful.
Recommendations to others considering the product:
HubSpot Service Hub is great for ticketing and centralization
Content Creator in HubSpot
What do you like best about the product?
I like that it creates a user-friendly Knowledge Base. The web page templates are good. We use Iorad Tutorials a lot and email. Don't really know too much about competitors.
What do you dislike about the product?
Not familiar with the exporting features. If it does work improperly, it's probably because I don't know what I'm doing. The i-frames aren't my favorite feature.
What problems is the product solving and how is that benefiting you?
It works well for us to upload Iorad Tutorials so our software customers can download them. I think I'm more productive with HubSpot than with some of the other tools we use in customer support.
Recommendations to others considering the product:
I like HubSpot, but I have only been using it for a couple of weeks.
Fairly user friendly once you understand all the quirks. Takes a lot of getting used to!
What do you like best about the product?
The capabilities of creating workflows and tracking tickets.
What do you dislike about the product?
The integrations between conversations inbox and ticket email threads make the inbox so crowded and not manageable for small teams with high influx of contact.
What problems is the product solving and how is that benefiting you?
Workflows and knowledge base article creations.
Recommendations to others considering the product:
Need help setting up workflows, forms, and KB articles specific to the company needs.
Excellent tool!
What do you like best about the product?
I find Hubspot to be a terrific tool for day-to-day CRM management. I like being able to record calls, use video in messages, templates for emails, planned responses to inquiries, etc. The system is very robust.
What do you dislike about the product?
Some elements can be cumbersome in reporting and group emails.
What problems is the product solving and how is that benefiting you?
Our company is using the system in more ways on a regular basis to track marketing success. The automated email and follow-up system is a great time saver.
Hubspot
What do you like best about the product?
I like how customizable it is, you can create reports and custom queues.
What do you dislike about the product?
It isn't entirely user friendly, definitely takes some training to get used to.
What problems is the product solving and how is that benefiting you?
We're able to properly prioritize tickets and assist our customers.
Great way to manage your workflow
What do you like best about the product?
The easy to use interface is accessible and very intuitive
What do you dislike about the product?
The snippets system are a bit complicated, also seeing a property's history is messy and not comfortable to use
What problems is the product solving and how is that benefiting you?
Managing our tickets and requests from our clients. Also, combination of few email addresses into one workspace
It works
What do you like best about the product?
Pulling account information, and can find what in need to help the customer.
What do you dislike about the product?
It is slow sometimes. Maybe put it on another server.
What problems is the product solving and how is that benefiting you?
Able to get a really good snapshot of customer history.
Powerful Platform for Start Up Software Companies
What do you like best about the product?
Hubspot's free trial and extensive knowledge base make it easy to start building out your service center and evaluating if it will meet the needs of your organization. Once becoming a customer, the knowledge base is still incredibly useful, and Support is fantastic if self-service options didn't resolve the issue.
What do you dislike about the product?
The ability to host multiple knowledge base sites would be a great addition.
What problems is the product solving and how is that benefiting you?
Hosting our knowledge base and managing support tickets are our primary uses. Support forms are easy to make and host, and working tickets is much easier to do than in a system like Salesforce. The knowledge base builder and site has been crucial for implementing self-service options for our customers.
Never used Hubspot until I started at my current company...
What do you like best about the product?
I enjoy managing my tasks and organizing tickets to my own organization style.
What do you dislike about the product?
I wish I could save email drafts! I wish notes would auto save.
What problems is the product solving and how is that benefiting you?
Hubspot seems optimal for account management and staying organized with multiple accounts.
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