Service Hub Professional
HubSpotReviews from AWS customer
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The best CRM tool we have used so far
What do you like best about the product?
HubSpot’s AI Agents for Business Operations have been a game changer, helping us streamline repetitive tasks and improve response times.
The Customer Success features continue to support our team in tracking and resolving client issues efficiently.
The Customer Success features continue to support our team in tracking and resolving client issues efficiently.
What do you dislike about the product?
Still challenging to provide limited access to certain users, which can be cumbersome for teams with varied roles.
What problems is the product solving and how is that benefiting you?
The best work flow operation and ticket management that we have had. Communication, flow and the management has never been easier
Recommendations to others considering the product:
Go for it !
Fast and efficient
What do you like best about the product?
Hubspot combines intuitive UI with rich feature sets to make a strong CRM tool.
What do you dislike about the product?
While it is to be expected, as of the time of this writing (Spring 2022) Hubspot is relatively "new" with their Service Hub functionality and there are still upcoming feature releases needed to make this a true "one-stop shop" for us.
What problems is the product solving and how is that benefiting you?
We are using Service Hub for the management of our end-consumer support functionality. We've been able to make major strides with out SLAs thanks to Hubspot's system.
A great tool that keeps getting better
What do you like best about the product?
The ability to send NPS surveys based on specific contact properties. We have gained valuable insights as a company and have already implemented improvements in various areas of the business based on the feedback we were able to gather. Also, we have saved relationships with long-time clients who happened to have had a contract where we dropped the ball. We did have to do a bit of a workaround to trigger the send to be off of the deal date, but the HubSpot customer support team did a great job in helping create a solution for this.
What do you dislike about the product?
Would like a different notification system for incoming live chats for the website to be developed. It is important that chats are dealt with quickly. Right now, it gets lost in other notifications. It would be great if it could come up on the right-hand side of the CSR's screen who is logged into the chat/assigned the chat- similar to how a customer interacts with it on a webpage. The rep could then answer there, or open it up to the chat inbox if they need further details about the client.
What problems is the product solving and how is that benefiting you?
We are allowing customers to give us honest feedback on how we are doing on an event-by-event basis. This has helped us change processes and product packages to better-fit customers' needs.
Great Experience for our Customer Service Team
What do you like best about the product?
New Feedback Surveys are simple to use..
What do you dislike about the product?
Knowledge Base limits us to only 1 brand
What problems is the product solving and how is that benefiting you?
Better ticket management/reporting, improved access to customer service feedback and the knowledge base helps reduce tickets by proactively addressing FAQs.
Hubspot is very user friendly and so easy to use
What do you like best about the product?
I primarily use the ticket feature to make sure all my customer service issues are statisfied
What do you dislike about the product?
The email notifications are a little much
What problems is the product solving and how is that benefiting you?
Hub is great resource to find any solution to the problem I may be having
HubSpot is The Spot
What do you like best about the product?
started integrating AI agents in our customer support workflows
What do you dislike about the product?
we have experiences occasional outages but they were remedied rather quickly
What problems is the product solving and how is that benefiting you?
Creating a company knowledge base and dealing with customer care issues.
Recommendations to others considering the product:
none
Works well could use more inbox features
What do you like best about the product?
The ticket pipeline and knowledge hub/base are the best parts for sure.
What do you dislike about the product?
The conversation inbox is a bit tricky to manage and doesn't offer categorization or rules to move messages. The chat bot is a bit tricky to configure with rules for autoresponses.
What problems is the product solving and how is that benefiting you?
Using a bigger team to assign help requests and also building a FAQs section with Knowledge Hub has been helpful
Recommendations to others considering the product:
Test it prior to committing to using it to see if it works for your organization.
Very good tool for managing customer contact.
What do you like best about the product?
I really like the simple and visual representation of Tickets. Specifically, being able to drag and drop tickets is nice. I have used Zendesk and other competitors, and I would greatly prefer Hubspot
What do you dislike about the product?
I think that the automation and "snippets/templates" features could be fleshed out much more. Allow basic if/else statements or something along those lines for the automation options.
What problems is the product solving and how is that benefiting you?
I really have not encountered many issues. One improvement I would suggest is offering a more clear e-mail preview before sending it out. Sometimes I notice formatting differences depending on where my outbound communication from Hubspot is viewed.
Recommendations to others considering the product:
Quickly familiarize yourself with the tools at your disposal. Take time to learn what's possible.
Ease of Use
What do you like best about the product?
Hubspot is user-friendly and has great support when you do run into an issue.
What do you dislike about the product?
Not that I can tell so far. It seems to work well and be user-friendly.
What problems is the product solving and how is that benefiting you?
Client relations. We use it to email back and forth with clients and to reach other departments.
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What do you like best about the product?
Organizational theory is applied in the service ticket area by providing status options for different pipelines.
What do you dislike about the product?
Automatic assigning of tickets for their statuses and to users.
What problems is the product solving and how is that benefiting you?
Access to object crm features and how beneficial the admin settings are.
Recommendations to others considering the product:
Take the time to work through the technicalities because the benefit is worth the time spent learning
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