Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot Hits it On the Head Again!
What do you like best about the product?
The live chat we have been using is top notch. The ability to see the conversations that are happening real time and still synced throughout the customer journey within HubSpot makes data organization simple. With a website that we have that has over 7000 - 10,000 visitors a month it has really helped us a lot.
What do you dislike about the product?
I would honestly say their pricing. I understand that it is a robust solution and does help make business operations easier but their pricing continues to go up exponentially. We were originally on a 3 year contract with them and the renewal pricing was over 200% more than what we were paying in through the 3 year contract. All around it is a very complete product and software but that price increase was tough to understand.
What problems is the product solving and how is that benefiting you?
HubSpot Service allows us to tend to client inquiries or issues in a systematic and streamlined fashion all in one place. It also allows for multiple and necessary stakeholders of the issue or inquiry visible within the ticket. ALso, workflows can be set up where in specific stages of the ticket pipeline owners can tend to them as needed in the process.
One stop solution for B2B CRM
What do you like best about the product?
I like that Hubspot provides an end-to-end solution that helps all B2B-related functions in the company to work with a single platform. I've been using Hubspot in two different companies with 2 different industries and the experience is great. It is helpful to streamline and integrate the work process and track the ROI of our initiative. I have better work collaboration with my sales and product team by adopting Hubspot.
What do you dislike about the product?
This one is very technical and I only experienced this in one of the companies I work for. If your company has a lengthy sales process and the sales team has the tendency to miss moving deals by skipping one or two stages, it will ruin the overall report. We think it will be better if we can automatically categorize the skipped stage as completed stages instead of not including it in the report.
What problems is the product solving and how is that benefiting you?
1. Marketing Automation, we can automate the way we qualify leads that come into our landing page
2. Integrating all of our ads to Hubspot, we can manage the leads better from filtering an categorizing, to reporting
3. Overall lead management
4. Easy email marketing with thorough report and analysis
5. Custom report with data we have in Hubspot
2. Integrating all of our ads to Hubspot, we can manage the leads better from filtering an categorizing, to reporting
3. Overall lead management
4. Easy email marketing with thorough report and analysis
5. Custom report with data we have in Hubspot
Recommendations to others considering the product:
Openly communicate your needs and challenges. I love the fact that the team genuinely tries to help us with the most suitable service instead of trying to rip us off by recommending service we do not need
It's easy and help in our work a lot
What do you like best about the product?
The facility, we can out all the important information of the client at the same page, we can communicate with others employees or departments from the notes making a tag with their names and they are notified about it, we can see about the efficiency of the team in calls, feedbacks surveys and others.
What do you dislike about the product?
Just because the page of contacts and deals are different, I think it could be one and when we open the profile, should open the principal (deals) that has more information about the client.
What problems is the product solving and how is that benefiting you?
We earn time, because it's very fast to use and check information, we can avaliate the performance of each employee, we can receive the feedback of the client, we can manage all the steps of the client in the treatment with the tickets, and others.
Recommendations to others considering the product:
It's a very complete tool, easy to use, you can do many things from it, all dates are registered, emails, calls, feddbacks surveys, all at the same tool. Very good and helpful.
Fantastic
What do you like best about the product?
Being able to be in constant contact with clientele and provide notes to team members to stay up to date with the most recent news. Keeps everyone accountable on events occuring
What do you dislike about the product?
Learning curve in the beginning is big if you haven't used anything like this before. Does take time and patience to understand software and all of its capabilities.
What problems is the product solving and how is that benefiting you?
Problems solved include being able to answer messages and news on our clients as quickly as possible. Overall way more productive with my team. Led to a higher customer satisfaction
All aspects of the customer service are easily accessed within one tab in Hubspot.
What do you like best about the product?
Service Hub allows us to build not only the back-end logic and automation for the various self-service options that we offer our customers, but also allows us to use Hubspot's KnowledgeBase, Customer Portal, Ticketing, and Feedback surveys to improve the customer journey and really open up multi-faceted communication channels with our customer. The default Service Analytics are great as well
What do you dislike about the product?
The KnowledgeBase and Customer portal customizations are still limited and I believe that the services hub works well as is, however, there are still a lot of features within those tools that are missing in order to take the customer experience and collaboration with customers more meaningful.
For example, Hubspot's own community page is very extensive but the customer version is very limited. Also, the customer portal is limited to tracking tickets but could be so much more like learning courses as an example.
For example, Hubspot's own community page is very extensive but the customer version is very limited. Also, the customer portal is limited to tracking tickets but could be so much more like learning courses as an example.
What problems is the product solving and how is that benefiting you?
We are working on building smarter and more personalized automation workflows for our customers. The benefits that we have already seen are that Hubspot notifies us of what we need to focus our time on when it comes to making the customer experience better
Recommendations to others considering the product:
The power of Hubspot is realized when integrating multiple aspects of your business together to glean end-to-end insights
Streamline your processes
What do you like best about the product?
Easy to keep track of open support cases, possibility to automatically update the customer of the tickets statuses, the option to "delegate" ticket creation to the users, knowledge base platform to reduce the volume of questions coming in through email to support.
What do you dislike about the product?
Certain fields integrate poorly with Jira and the fact that the closed group users are managed through a static list and thus have to be updated manually.
What problems is the product solving and how is that benefiting you?
Optimize our resources by reducing the amount of manual work to be done by our staff and keep the client happy by giving them either regular access or getting to them in a matter of seconds answeres to sought after questions.
Almost everything we need or want in a very intuitive package
What do you like best about the product?
I find it incredibly powerful to have so many tools in a single platform. For the most part they integrate nicely. I have found the functionality of the platform far more intuitive than the reporting and insights platforms. We have recently started a service ticket process for complaints and it is mostly working - we still need to refine but I think HubSpot is providing everything we need
What do you dislike about the product?
I find the reporting to be hard wrap my brain around and get the data out that I want. I end up pulling entire csv files and playing around in excel rather than building smart reports in Hubspot which would be my preference so others can use the reports.
What problems is the product solving and how is that benefiting you?
We need to be able to track and report on complaints outside of our other management platform. We want to aggregate feedback into a single space and be able to assess how quickly we address client issues, what kind of issues we are having, if there has been any trending improvement on issues, etc.
Very helpful with organization
What do you like best about the product?
The convience. I also like the feature of when people view my emails.
What do you dislike about the product?
Sometimes it can become glitchy. When I try to search for things
What problems is the product solving and how is that benefiting you?
I'm solving how easy it is to access files within my company and helping the programs succeed. Super productive.
A great way to stay organized on Customer Support
What do you like best about the product?
I really like how you can organize tickets into different pipelines and being able to easily move them around. I also like using templates and snippets, as it makes my job faster.
What do you dislike about the product?
There are some things I'd like to be able to do: set up a workflow were you can make tasks recur, also being able to pull a list of contacts based on their parent company.
What problems is the product solving and how is that benefiting you?
Staying on top of our health checks with automations and reminders, remaining consistent with our responses and emails and getting surveys/feedback on the help we're providing.
amzing CRM
What do you like best about the product?
The user interface is amazing. helps in keeping everything in line.
What do you dislike about the product?
all multiple emails in filters shoulf be a option. adding one one each creates issues
What problems is the product solving and how is that benefiting you?
marketing campaigns
Recommendations to others considering the product:
its good
go ahead
go ahead
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