Service Hub Professional
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Use all 3 Hubs for Transparency, Continuity
What do you like best about the product?
I don't know that the Service Hub is better than SysAid or any other service desk software, but I do know that when the Marketing, Sales, and Service are all used together, IT CAN'T BE BEAT. Know all three departments see the same activity, deals, notes, tickets, etc.
What do you dislike about the product?
Setup is a bit tricky, not because it's technically challenging, but because it's all over the place. Setup your Ticket properties, Pipelines, and Statuses under Tickets, update Automations under Tickets, create your Form, make sure it creates a Ticket, connect your channels under Inboxes, connect it to the correct Pipeline, make sure to treat incoming conversations like a ticket, determine how ticket assignment will work... You get better with every service hub you configure, but it's a lost of jumping around between objects and tools.
What problems is the product solving and how is that benefiting you?
Service Hub solves the problem of losing data integrity when passing info between different marketing, sales, and service tools. Using all three hubs means all departments see the same info and can provide a consistent, positive customer experience, and reporting is streamlined.
Simplicity is Key
What do you like best about the product?
Its super simple and intuitive. It works as you would expect it to. Easy for both sides to figure out.
What do you dislike about the product?
It can take time to develop the perfect workflow for your team.
What problems is the product solving and how is that benefiting you?
We us it internally to customize object records and to execute quoting needs.
Recommendations to others considering the product:
Great for managing internal requests
Want a great customer experience? Get HubSpot Service Hub!
What do you like best about the product?
The new features introduced by HubSpot along with the flexibility of getting different pipelines under one platform while being able to automate the actions you want. HubSpot workflow automation provides the best tool to manage the support tickets after clients check your knowledge base. It simply also helps out with the new features of SLAs as an example and that ensures a smooth customer experience resulting in a high CES. The possibility of switching between pipelines on one view is very interesting as well. Having a shared inbox which could be shared among team members is a huge add-on where you can find all your contact details in one place along with any associated details to the ticket.
What do you dislike about the product?
The possibility of having more information displayed on the tickets board within the pipeline is not something that easily happens. I believe more features could be added to the platform when it comes to the Service Hub for automation and having surveys embedded. The features which are requested for the service Hub usually take a longer time than that which is requested for the other Hubs. If this can be fixed it would be great.
What problems is the product solving and how is that benefiting you?
Better customer experience and a better SLA which is not easy to achieve because we did not have a knowledge base. Now we are having the knowledge base built up and we understand that this helps with the first phase or level of questions which are always coming in all the time.
Recommendations to others considering the product:
It will be all-inclusive within the Service Hub and you will not need to revert to use more tools for your business needs.
Easy and powerful tool!
What do you like best about the product?
Huge variety of possibilities and a great number of integrations. It's easy to use, has good documentation and has a big community that is helpful and responds fast.
What do you dislike about the product?
Pricing could be more affordable. You can really feel it affecting medium-sized companies.
What problems is the product solving and how is that benefiting you?
Mostly related to the implementation of functionalities. Thanks to service hub I was able to use Hubspot's potential to the fullest. My sales team had fewer things to worry about.
Best place for your knowledge business
What do you like best about the product?
How self-sufficient it is - I don't need to use any other tool
What do you dislike about the product?
I dislike that it has less design customization
What problems is the product solving and how is that benefiting you?
- Management of the knowledge base, easy to edit, publish, and organize
HubSpot is outstanding for our business
What do you like best about the product?
Ability to see volume of tickets, performance of help desk agents, outstanding tickets, source of tickets - the list goes on.
What do you dislike about the product?
Nothing to dislike so far. Hubspot does everything I need it to.
What problems is the product solving and how is that benefiting you?
HubSpot does the trick for all our needs - marketing automation, sales CRM, and help desk. The combination is a winner.
Easy and effective platform, that provides flexibility and backed up by great support
What do you like best about the product?
Single source of truth for customer data, being able to track knowledge base article usage and ease of use.
What do you dislike about the product?
The ticketing system is a bit limited compared to alternatives.
What problems is the product solving and how is that benefiting you?
Self-service knowledge base for customers.
for the $25 gift card
What do you like best about the product?
Its comprehensive covers a lot of aspect
What do you dislike about the product?
Not the best in any particular area (knowledge hub is average not sophisticated and covers bare min)
What problems is the product solving and how is that benefiting you?
Customer knowledge hub understanding the complexities of a product
For a first time user I have been able to navigate very well,
What do you like best about the product?
I like that I can tag multiple tickets and merge them. I get to write notes and tag others that I need for tasks to get completed. I could not do that with the prior ticketing system I used.
What do you dislike about the product?
I would like to also associate the text messages that come in from Aircall to connect to the ticket I am working on. Or maybe it can create a ticket also for the text messages.
What problems is the product solving and how is that benefiting you?
The problem solving that I use it for is to keep records and label the tickets to know what they were about. I can always look back at previous conversations to confirm things that were said concerning anything that the client calls for.
Reliable and convenient
What do you like best about the product?
I can trust Hubspot will never have outages and I will not lose access to my customer's information. Everything is in one place and I can edit my site, run feedback surveys, communicate with customers, and track all their interactions without needing a thousand tabs.
What do you dislike about the product?
I feel like their knowledge base tools are rather basic, and don't allow for a lot of customization. There is also so much to HubSpot that it can be daunting to learn.
What problems is the product solving and how is that benefiting you?
We are looking for a centralized place for all customer interactions and data surrounding them, as well as reporting data on our team. For this, HubSpot delivers.
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