Service Hub Professional
HubSpotReviews from AWS customer
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A Great CMS Platform
What do you like best about the product?
Hubspot has worked great for my small team of support agents. The inbox is user -friendly and is setup in a way makes it easy to claim a ticket and see what tickets still need attention.
What do you dislike about the product?
I wish there was a better "snooze" function that allowed you to put off responding to a ticket until later and then re-populated the ticket in yor inbox queue at a specific date.
What problems is the product solving and how is that benefiting you?
We are helping solve customer problems every day with the help of Hubspot's service hub which allows my team to comment/collaborate on tickets wher the issue may be more complex. We also appreciate the knowledge base which helps users find answers to their own questions and hubspot makes it easy to refer to knowledge articles within our own emails.
Hubspot Makes My Days Easier
What do you like best about the product?
Tracking emails, logging calls, and taking detailed notes. Hubspot is essential for mitigating churn risk and notating feature requests. I can easily track the entire customer's lifecycle.
What do you dislike about the product?
Some functionality seems buggy. Email tool & CSAT scores seem inconsistent. Creating automation can prove a challenge as well.
What problems is the product solving and how is that benefiting you?
Tracking customer happiness & adjusting accordingly. Creating clear channels of communication between all teams.
Versatile tool that offers a strong knowledge base
What do you like best about the product?
The knowledge base is easy to set up and be linked to an automated chat bot in just a few minutes. The ticketing system is also highly customizable.
What do you dislike about the product?
Limitations in the chat bot system can make the user experience awkward if your team doesn't have a robust live chat team. Can be difficult to customize automation through a service request ticket journey.
What problems is the product solving and how is that benefiting you?
Creating our first customer service experience with the launch of a new tool. The system is easy to use and the automation makes it worthwhile for the lean team we're developing for.
The easiest way to manage tickets and create a help centre!
What do you like best about the product?
FAQs are fine, but a well-documented help centre (Hubspot Knowledge Base) is much more helpful and it's easier to navigate. Plus, the ticketing system works great.
What do you dislike about the product?
There's nothing I don't like from the product, it meets my requirements.
What problems is the product solving and how is that benefiting you?
We identify the main questions and doubts of our customers and create articles there. We also manage all the tickets from there: both in-app (customers) and from leads.
The Hubspot service hub is extremely intuitive.
What do you like best about the product?
It is easy to use and to keep articles organized.
What do you dislike about the product?
I wish there was more flexibility in the article editor when it comes to formatting.
What problems is the product solving and how is that benefiting you?
Instead of having a collection of help articles in disparate locations, there is now a central location for internal and external stakeholders to visit to find important information.
Hubspot Service Hub is a game changer for us
What do you like best about the product?
The ease of the interface allows us to efficiently develop and expand our Knowledge base, chatbots and customer service portal. You do not have to be a technical whiz to make this work for your company. We see immediate results from the integrations.
What do you dislike about the product?
Hubspot has done a great job with these releases. Some minor configuration and ease of use items occur, but they are usually on top of it. They are always improving and we love that!
What problems is the product solving and how is that benefiting you?
We can save precious time and improve the customer service process with automation and an extensive knowledge base. This improves the experience for our customers and gets any problems they have solved quickly.
Hubspot empowers us to operate at scale!
What do you like best about the product?
Hubspot is an incredibly user-friendly tool with infinite capabilities. We rely heavily on Hubspot for our full lead cycle - from marketing and sales to operations and success. I cannot imagine our business without it.
What do you dislike about the product?
I honestly can't say that I dislike anything about Hubspot. While there are areas for growth, their development team constantly creates new features, receives feedback from users, and makes impactful changes with regularity.
What problems is the product solving and how is that benefiting you?
Having visibility across the organization makes a huge difference for our team. The ability to see who is responding (or not responding) to customer needs and to leverage that performance data to make improvements is a game-changer.
Recommendations to others considering the product:
The team at Hubspot is incredible. If you have any questions or needs, they will walk you through the platform and provide great support. There's also an immense amount of documentation available on their site to help along the way!
Straightforward knowledge base management
What do you like best about the product?
The article editor is very straightforward to use and offers really nice features like callouts to help bring attention to readers on important things of note. The auto drafting is a really key feature that allows us to prepare updated user documentation without having to publish the changes too early before a software release.
What do you dislike about the product?
The Insert Embed is a bit limited in nature. It denotes either a URL or embed code can be entered but pasting in a multi-line code (we like to use custom formatted tables) doesn't seem to work. The image asset management can be a bit confusing, as images from other areas of HubSpot also appear, cluttering the view.
What problems is the product solving and how is that benefiting you?
For us, we're making a concerted effort to provide up-to-date and timely documentation for our software and provide timely release notes when we release new features and fixes. This allows us to do that and build trust through transparency with our userbase.
Quality Customer Service Tool
What do you like best about the product?
Automation of customer satisfaction efforts is very useful and becomes an asset very quickly.
What do you dislike about the product?
It's still not super feature rich, but the longer we worked with it the more features that we'd requested went live.
What problems is the product solving and how is that benefiting you?
We're getting to understand our customers better.
Hubspot is a Powerful Business Tool
What do you like best about the product?
Hubspot covers marketing, sales, CRM, service and operations all in one integrated platform.
What do you dislike about the product?
It is not priced well for small companies
What problems is the product solving and how is that benefiting you?
We are getting feedback from customers that are providing business opportunities and opening for dialogue with new customers
Recommendations to others considering the product:
Quality of Tech Support is outstanding, follow up always prompt
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